Silicon100 2017

Global leader in delivering superior communications experiences: Avaya

thesiliconreview-kevin-kennedy-ceo-avaya-17Avaya is a recognized innovator leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.

 Avaya Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement among customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. They are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises.

Fresh approach to achieve the business goals

At Avaya, we offer our customers a fresh approach to achieving their business goals through innovative engagement solutions, delivered via the hottest technology, in the Cloud or on premise. Our engagement solutions help our customers create better experiences for their customers in every channel. And help them smooth an internal tangle of communications so they can speed informed decision making, unify locations worldwide, and increase team productivity. We combine our contact center, unified communications, and networking products and services to give customers effortless mobility, easy application development, social channel mastery, and more.

Delivering the experiences the customers expect 

Customer Engagement

Customer engagement represents a positive, value-creating relationship between customers and an organization throughout the customer journey. In today’s digital era, customers demand and expect a consistent and seamless experience across multiple touch points, both physical and digital.  Avaya offers contact center solutions that enable you to build a customized portfolio of applications—to drive stronger customer engagement and promote higher customer lifetime value.

Topline Growth

Improve top line revenue by engaging effectively with your customers. Studies show that when businesses excel in customer experience, they outperform the S&P 500 by, on average, 26%. Position your contact center as a revenue generator, not just a cost center. Our comprehensive portfolio of professional services, proactive communication and omnichannel contact center solutions enable you to quickly adapt to evolving customer needs and engagement preferences. Identify opportunities that arise via web, social, mobile, or self-service channels. Proactively engage to uncover new customers, retain existing customers, and increase your share of wallet.  

Avaya Networking

Technology is driving waves of digital transformation, including the Internet of Things, which delivers effective omnipresence solutions for devices. From heart machines to heating systems to helicopters, it’s all online, integrated, available—and possibly vulnerable. We’re providing innovative network cyber security with remarkable efficiency and performance.

Network Virtualization

  • Virtualizes your network to eliminate cumbersome manual tasks and reduce overall IT operating expenses. Cutting the number of moving parts in your network makes your services and applications more agile, faster to respond, and more resilient.
  • Integrate security features for the safe segmentation of data. Reduce complex protocol overlays to achieve faster recovery times and simplified management.
  • Future-proof your investment for a smooth transition to Software-Defined Networking, which brings efficiency and automation to everyday IT processes. Build on a network that is both flexible and robust, and your next-generation virtual network will be a strong foundation for business-driven SDN.

Video Surveillance- A New Standard in Simplicity, Scalability, and Performance 

Launch your next video surveillance project without worrying about traditional limitations of the underlying network. Resolve long camera re-convergence times, scalability restrictions, security concerns, and the labor-intensive process of provisioning IP services. Realize the full potential of your equipment with a networking solution that really steps up to the demands of modern video surveillance applications. Avaya Video Surveillance, with its underlying Fabric Connect technology, provides a standards-based solution that supports the high levels of performance that quality video equipment is actually built to deliver.

Avaya Cloud

Avaya cloud-based solutions let you pay as you grow, provide the latest endpoints and applications, and support business processes that drive success. For any size business, we deliver Cloud Your Way on a fully open architecture that supports flexibility, reliability, security and scaling. We help you transfer the burden of technical and architectural maintenance to your cloud partners, so you can concentrate on solving business problems. 

Enterprise cloud and Managed Services 

Take a tactical approach to reducing costs and freeing up in-house resources. Move to the Cloud or to Cloud-based managed services. Use the time saved on in-house management of unified communications, contact center, video, and hosted applications to re-focus on your core business. Exercise your options for the level of support you need. You can start with the most basic, standard managed services, such as Release Management, Managed Assist, or Managed Operate. Or choose a fully as-a-service cloud-based solution that can be customized to support your multi-vendor environment. Or try something in between. We support your path, pace, and choices for communications support and management. Increase efficiency, flexibility, and performance with service solutions that keep your business going and growing.

The Man behind the success

Kevin Kennedy, CEO: Kevin J. Kennedy is the President and Chief Executive Officer of Avaya Inc., a global provider of fully-integrated, digital communications software and services. Kevin joined Avaya in 2009 and leads one of the industry’s strongest executive teams to create superior technology and help customers drive communication experiences. Highly skilled at orchestrating innovation and change in communications and related industries, Kevin has over four decades of experience at companies including Cisco Systems, JDSU, Openwave Systems and AT&T Bell Labs. Kevin’s specialization is transforming companies through growth and company reinvention, tapping both organic innovation and mergers and acquisitions. During his career, Kevin has been instrumental in closing over 155 acquisitions and has double-digit asset divestitures.

“We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world”