Miracle Software Systems Inc is a Global Systems Integrator specializing in B2B / EAI / Cloud Integration, eCommerce Implementations, Digital Transformation Services, Managed Services, COTS Application support, Quality Assurance/Testing, Application Lifecycle management and SAP / Oracle ERP Implementation Services.
With Offices located in US, India, Canada, Germany, UK, Singapore, Mexico, Australia and Switzerland, Miracle has provided expert services ranging from Solution Architecture, Technical Architecture and Solution Delivery Capabilities with Industry specific Domain Knowledge related to Manufacturing, Retail, Logistics and Healthcare.
As enterprises today adopt CAMSS (Cloud, Analytics, Mobile, Social and Security) technologies and Agile Processes to transform into the “Digital Enterprise”, they rely heavily on some key technologies such as Integration and “Systems of Engagement” like Cloud, Mobile and Social. In such a scenario, there are many use cases that demand the specialized skills of Integration with Back End Platforms (ERP, Order Management, Distribution, Logistics, Merchandizing, Fulfillment and other) both internally and externally (Cloud SasS Applications like salesforce.com, ServiceNow and Others) and this is where Miracle Software Systems has positioned to be able to help the enterprises through the Digital Transformation.
Founded in 1994, Miracle helps provide such integration services along with Application Development & Support Services to Mobile & Cloud Applications, External B2B Trading Partner Integration using EDI, Internal Applications and eCommerce Services. Helping customers with these Industry Specific solutions like Supply Chain Visibility, Order to Cash Process Transformation, Omni Channel and other Cross Border Commerce driven Innovative Solutions, team Miracle ensures a smooth journey for its customers in their quest to become a Digital Enterprise.
Overcoming challenges to emerge as a winner
“Our major dominance originates from our India based Global Development Centers which are all aligned with the US Eastern Time Zone working from 4:30AM EST to 1:30PM EST to ensure that the onsite and offshore teams can collaborate and communicate much more easily. This also helps us move higher value work like Design and Architecture to Lower cost countries likes India. The Key Differentiators that we talk about are the Industry Specific Value Accelerators & Templates, Process Driven Solution Delivery Methodologies, Specialized Skills with a Large Pool of specialized resources offering On-Demand and Managed services around these key Industry Verticals and Technology platforms. Most of our clients are Fortune 1000 Customers from USA and we work mostly with the Manufacturing, Retail, Logistics and Health Care Industry verticals specializing on Order to Cash, Procure to Pay, Supply Chain Optimization, Omni Channel, Cloud, Mobile, Social and ERP Systems Integration”, says team Miracle.
With about 2000 employees working globally, the biggest challenge that the company and its customers face is the growing needs for the Specialized skills around Integration & CAMSS and the dearth of Skilled Talent and the time it takes to organically produce this talent pool. The team’s technical expertise combined with industry Vertical expertise and Customer success stories aided by strategic partnerships with software giants such as IBM, SAP, Redhat, Oracle, Amazon and Apigee sets the company apart from the competitors in the domain.
The company has built a Sustainable Growth Model by Building its own Technical University, offering Engineering and Business Administration Programs with Industry Vertical Alignment to students who start specializing right from day one of their 4 year education in those Specialized Skills and also gaining the insight and understanding of the Industry Verticals. The company has also invested in creating a Highly creative / practical oriented 3 Months Boot camp program that targets imparting these specialized skills to Lateral Hires having the depth of the experience but lack the specialized skills.
“It is a combination of the Miracle Accelerators, Industry Frameworks, Bootcamp Transformed Lateral Hires and Organically produced Graduates that give Miracle the edge to be able to grow at the pace of 60% to 100% year over year. It is a clear example of our client’s satisfaction/ success rates in these Niche Technologies that Miracle has been able to deliver that made them Displace several Big 10 Firms at these large fortune 100 Customers which is a testimony of our Quality, Scale and Rapid Delivery Capabilities”, adds Founder Prasad Lokam.
With ERP (SAP / Oracle Applications) along with Integration (EAI) to Enterprise Applications, Trading Partners, Cloud based Applications, Mobile, Social and Other Exchanges as its focus areas at present, the company is gradually migrating to more of an On-Demand or Managed Services Model. Having primarily focused on USA / Canadian markets at present, plans to slowly expand into APAC and EMEA markets.
Knowing the Key Executive Prasad Lokam- Founder
Prasad Lokam has attained his M.S from Kent State University, Kent, Ohio specializing in Massively Parallel Super Computing and Cognitive Machine Learning. He has been a Visionary and Thought Leader and has always been able to adopt the leading edge Transformative / Disruptive technologies as an early adopter which is what makes him and his team very uniquely positioned in the market space for the growth. He has the Team Miracle to deliver the “Miracle” you need for making the Digital Transformation Journey a reality.
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