10 Fastest Growing Travel & Hospitality Companies 2017
The Silicon Review
Founded in 1978 by James Kemper, Jr. and Steven H. Lesnik, KemperSports is the most trusted name in golf course management. KemperSports builds, owns and manages golf courses, resorts, athletic clubs and lodging venues across the U.S., Caribbean and Central America.
With over 100 locations, KemperSports works with an award-winning portfolio that includes nationally-ranked courses and tournament venues such as Bandon Dunes Golf Resort, named the No. 1 Golf Resort in North America by Golf Digest and GOLF Magazine; The Glen Club; Desert Willow Golf Resort; and Chambers Bay, host of the 2010 U.S. Amateur and the 2015 U.S. Open.
KemperSports started its venture with the development of Kemper Lakes Golf Course on the campus of Kemper Insurance in Long Grove, IL. It was one of the successful projects and received national acclaim as the host of the 1989 PGA Championship, the first public access course to do so in history.
From that successful beginning, KemperSports steadily grew to become the leader in the world of Golf. Today, the company continues to develop and manage a broad range of private clubs, golf resorts, public golf courses and municipal golf courses and have expanded its management expertise to include conference centers, lodging operations, and recreational facilities.
Even after years in the business, KemperSports still continues to be a family-owned business with over 6,500 staff members. Based in Northbrook, Illinois, the company has its regional offices in Northern California, Southern California, Dallas, South Florida and Maryland, which allow KemperSports to offer excellent, responsive service to its clients nationwide.
Creating superior customer experiences and customized solutions for its clients is KemperSports’ mission, and is proud of the success it has achieved for a wide range of clients. Today, by keeping the mission still alive, KemperSports is leading the industry with its world-class assets.
The Most Trusted Name In Golf
At KemperSports, the company’s passion for the game of golf is rivaled only by its expertise in the business of golf. Given the current challenges in the golf industry, at no time in recent history has this been more critical. KemperSports have knowledge, expertise, and tools to help realize the vision for the facility and achieve financial success.
As a golf partner, KemperSports start by analyzing the unique situation, strengths, and opportunities, and then it identifies and implements strategies and tactics that will help achieve the objectives. By employing this customized approach, the company has driven peak performance for its clients for nearly 40 years.
KemperSports provides a full range of expert turnkey management services that include:
Additionally, KemperSports has developed proprietary programs designed to help its managed properties achieve peak performance.
Golf Course Management Services and Programs
This proprietary service program is designed to improve and enhance employee communication skills with guests and other staff members. The program is administered by KemperSports’ operations group and involves ongoing education.
The True Service strategy is a commitment to achieving personal relationships with guests in order to take the facility to the highest level of operating professionalism and financial success.
This proprietary program delivers an online survey to golfers 24-48 hours after their visit to measure the quality of their golfing experience. The valuable customer feedback helps KemperSports immediately identify and resolve any issues regarding customer service, course conditions and/or F&B operations, leading to happier, more loyal customers and increased revenue.
Delivering Superior Customer Experience
KemperSports understands that delivering an exceptional customer experience is the most important component to managing any hospitality venue and one that is essential to achieving peak performance.
KemperSports currently manages hospitality venues on behalf of private investors, large corporations, municipalities and other public-agency clients. With a commitment to superior guest experiences, the company delivers the unmatched service synonymous with its name while leveraging its national purchasing power and established procedural efficiencies to maximize facility performance. KemperSports turnkey management services include sales and marketing, food and beverage operations, hospitality and lodging operations, revenue management, benefits administration, payroll and accounting services and staff training.
Talking about safety, At KemperSports, a strong safety culture is at the heart of everything it does. In collaboration with the risk management experts at Aon Global, KemperSports have created a proprietary safety program which includes a comprehensive manual and action plan for each property it manages.
The Best in the Business
Since the company inception, KemperSports and KemperSports’ managed properties have received national acclaim for nearly every aspect of facility management ranging from golf course quality to community impact; from environmental stewardship to customer service.
KemperSports’ success and recognition across the industry is the result of superior leadership and an innovative approach to management that embraces a hands-on, client-centric approach while empowering all staff members. As a result, the CEO, Steve Skinner, and President, Josh Lesnik, are both consistently included in Golf Inc. Magazine’s list of “Most Powerful People in Golf.”
Steve Skinner is the CEO at KemperSports and KemperLesnik. Prior to KemperSports, Steve was the Vice President of Michael Jordan Golf. He also served as an Associate in Mayer Brown and he was the Special Assistant to Deputy Secretary at US Department of Energy. Steve holds a B.A from the Lawrence University and also he has studied Law in University of Chicago Law School.