Sell the Way Your Customers Buy: Mi9 Retail

“In store. Online. Everywhere.”

Mi9 Retail, the premier provider of enterprise retail merchandising, business intelligence, e-commerce and customer-centric software, empowers the world’s most successful retailers and e-tailers to build strong personal relationships with their customers, process high volumes of transactions in real time and optimize inventory across all channels utilizing a single, accurate source of the truth. Built using cutting-edge technology, the software minimizes costs of ownership and provides the industry’s fastest time to value.

With a focus on retail and e-commerce, Mi9 Retail collaborates closely with customers to define the product development roadmap ensuring customer satisfaction and success. New technologies are utilized to keep products current as well as to future-proof customer investments. Mi9 Retail focuses on delivering great software and support while minimizing the need for professional services. It is important that meaningful, high ROI solutions are delivered with each major product release and that all customers are guaranteed an upgrade path to the latest version of the product, regardless of which version is in use.

Providing Excellent Retail Intelligence

Mi9 Intelligence: With a pre-configured, centralized and multi-dimensional data warehouse, Mi9 Intelligence eliminates data silos and provides one version of the truth. This solution delivers lightning fast insight into exceptions occurring at the most granular level possible by recording every transaction at the line-detail level and delivering actionable information at a summary level.

Mi9 Affinity Merchandising: Expertly suited for specialty retailers with high-value customer interactions, Mi9 Affinity Merchandising is an integrated collection of modules designed to manage the entire product lifecycle across the enterprise, from planning to purchasing, pricing, promotions, distribution and more.

Mi9 Merchant: Designed for complex inventory and high SKU volume to address the transaction processing needs of retailing, Mi9 Merchant provides one source of information to support buying, pricing, inventory management and inventory valuation, creating a fully-aligned experience across all retail channels to satisfy customer demand.

Mi9 Dashboard Reporting: A retail analytics and reporting toolset, Mi9 Dashboard Reporting provides the freedom to view reports and dashboards based on transactional data, product information or customer analytics. This solution empowers retailers with the critical omnichannel data needed to make timely and fact-based strategic decisions.

Mi9 CRM: An integrated, retail-specific customer experience and relationship management solution for retailers, Mi9 CRM streamlines all areas of customer interactions through the use of dashboards, analytics, and reporting tools to easily understand and effectively engage customers.

Mi9 Mosaic Clienteling: Leveraging real-time visibility into customers’ omnichannel activities, Mi9 Mosaic Clienteling is a powerful relationship selling system designed to enhance engagement and augment the shopping experience at every step of the customer journey.

Illustration of Mi9 Retail’s Success: Clientele Testimonies

“Talbots initiated a thorough RFP process prior to selecting Mi9 Retail for its Merchandising and BI solution. Talbots had evaluated solutions from JDA, Oracle, Epicor, Island Pacific, Mi9 Retail and others. The process revealed that all of the larger providers had cobbled together legacy systems that even their best pre-sales resources couldn’t navigate. Talbots also found that the larger providers’ implementations were challenging. For example, Talbots just completed a difficult implementation of Oracle’s merchandising financial planning. In contrast, Talbots found the foundational technology of Mi9 Retail to be stable and bundled up. Mi9 Retail was able to demonstrate that it could meet over 165 functional requirements.”

- Ron Beard, Systems Consultant | Sycamore Partners

“Mi9 Retail is Bare Escentuals’ system of record across all our channels – wholesale, retail, and e-commerce. We were able to implement Mi9 BI and Merchant in record time – under 5 months, which allowed us to move from a merchandising system and staff highly dependent on spreadsheets to full-blown business intelligence. The system has paid for itself in inventory and financial controls and helped us to more than quadruple our stores including moving internationally. In addition, Mi9 played a large and successful role in Bare Escentuals “surviving” going public, being audited, and ultimately being sold.”

- Andy Molloy, Director of Retail, DTC | Bare Escentuals

Fathom the Flair

Neil Moses, Chief Executive Officer, Board Member:

Neil has extensive experience in executive-level operational and corporate development positions. In addition to his executive leadership role at Mi9 Retail, Neil is also a founding partner of Respida Capital. Prior to joining Respida, Neil served as Vice President of Operations for Perceptive Software, a subsidiary of Lexmark International, as part of Lexmark’s acquisition of Brainware, Inc. in 2012. Neil had previously served as Chief Operating Officer of Brainware, where he led the company’s global system delivery organization, as well as the customer support, marketing, product, and business development functions within the company. Before joining Brainware, Neil worked with a number of startups, including as President and co-founder of Rogomo, Inc., where he launched several expert services marketplaces, including WeTutor.com. Prior to Rogomo, Neil held a number of senior-level positions at AOL, which included leading the New Revenue organization and multiple corporate development and strategy teams. Earlier in his career, Neil was also a corporate attorney at the law firm Fulbright & Jaworski, LLP (now Norton Rose Fulbright).

Neil earned a J.D. from the New York University School of Law and a B.A. in Political Science from Emory University.

“Our end-to-end suite of retail enterprise solutions empowers retailers with optimized inventory management and customer engagement tools to deliver higher customer loyalty, better margins, and a more engaged workforce.”