How AI Video Changes the Way Work Instructions Are Delivered

You can’t do your job if you can’t follow instructions. But if your instructions are thick manuals and dense PDFs, you’ll spend more time digging through the paper than being productive.

Who even reads any of this in full? Nobody, that’s who.

People skim through to get the gist of things, and then what happens? Mistakes, lower productivity, misunderstanding, frustration, stress, and training that takes forever.

This has been going on for far too long, and while we didn’t have a choice then, we sure do have one now.

Use Just Text to Create Visuals

One of the prime options currently available to us is turning simple text into a full-blown instructional video. Fully tailor-made, fully adjustable. Not all such tools will deliver great results, but the best text to video AI software will (or at least one of the better ones).

Long blocks of text might still be the norm, but for most people, they don’t work that great. When you’re staring at a page full of steps, your brain gets tired and details all merge into one big blur. And if the document isn’t written in your first language, it’s even harder to follow. This is exactly how mistakes come about.

AI video tools can save 62% of time (approx. 8 days)

when producing training videos. – Synthesia

AI videos can flip this around. They’re able to take that same information and break it into simple clips that show how each step happens. You don’t need to read about it; you can actually see it happening. This makes information stock faster, and you stay engaged. As a result, you make fewer mistakes when you start working.

The best thing is that tools like this can just be dropped straight into what you already use. That means your workflow app, task manager, automation system, or anything else.

AI Videos & Daily Tasks

First, there were papers, then digital documents, then interactive platforms, and now we have AI videos built right into workflows.

Training used to be separate from the job. Not anymore. With AI videos, automation tools can trigger short videos at the exact moment you require any help.

U.S. companies spent approx. $774 (USD) per single learner in 2024 on training,

with each employee getting 47 hrs of training on average. – High 5 Test

For instance, you’re a new hire and you’re logging into the system for the first time. Naturally, there are lots of questions. And the usual route is that you’d have to rely on one of your coworkers to guide/babysit you for the first couple of days until you get used to all the basics. Now? A quick interactive video (fully AI-generated) auto-greets you and shows you how the whole thing goes.

Another example could be that you’re a machine operator who’s about to start a process they’ve never done before. A short safety clip is readily available to you before you do the task.

There’s a ton of possibilities, and they’re all awesome.

This kind of just-in-time training will make it easier for people to learn anything new because help is right there.

Companies raise productivity levels by up to 17% when

employees receive the training they need. – Delvin Peck

You don’t need to dig through manuals upon manuals to find that one piece of information you need to keep working. And to top that, companies can track who watches videos, how often, and if people finish them or not. This can make it clear what’s working and what isn’t.

The end result?

Employees who are far less dependent on trainers and static documents.

Where AI Videos Are the Most Useful

AI videos are far more than just shiny new add-ons that people will get bored with over time. They have the ability to solve actual problems in different parts of the business.

Here are three example areas where this really shines.

1.   Customer Support & Service Teams

Support agents have a lot going on.

They’re usually going back and forth between complicated systems to deal with the questions customers are asking them.

When you have only a minute or two to find an answer to the question, you don’t really have the time to go through several manuals. It’s much easier to watch a quick video that’s built right into the CRM workflow and has the exact answer to your question.

There’s no downside to this.

Agents are less stressed, they respond faster, customers get a better experience, and the company’s reputation goes up because of good service. And let’s not forget that there are a lot fewer cases getting escalated to the second line if frontline teams can handle them.

2.   Manufacturing & Field Operations

Those who are on the shop floor or out in the field don’t have the time to flip through manuals; they need information ASAP. With AI videos available, employees can get instructions on their phones or tablets in seconds.

●     Corporate videos cost on average between $1,000-10,000 (USD) per finished minute. – Firework

●     Employees waste 5.3 hrs/week on average waiting for information they need to complete tasks. – Panopto

For instance, why guess how to service a particular machine when you can watch a short video that explains it?

You make fewer (very expensive) mistakes, and the production goes on smoothly like butter.

3.   Interdepartmental Knowledge Sharing

Policies and processes change all the time. Especially now with how much faster everything has gotten.

U.S. businesses lose an approximated $31.5 billion (USD)/year because of failing to

share necessary knowledge/information. – Assima

And this became a problem, because once you adopt a new strategy that has been forced upon your business, you’re already hit by a new one. Most of the time went into creating concise and clear instructions and delivering them to the targeted teams in a way that’s meaningful to them so that they can start applying them ASAP.

And as you can imagine (or if you have a business, you already know), this takes a lot of effort, time, and money. It’s a headache you’d love to avoid, but you just can’t.

Now, with AI technology, we’re able to share knowledge between departments so much more easily; it takes WAY less time, and ultimately, it costs less. We’ve hit the whole trifecta with this new technology.

Plus, keep in mind that different departments communicate differently, with each having its own jargon/lingo, and are used to thinking differently. Also, keep in mind that other departments have no idea what some of the departments actually do.

Think about it – do you think someone from marketing knows what an engineer does? Sure, they do on a surface level. But do they ACTUALLY know? No, they don’t. The same applies vice versa.

Share information that is tailored towards the team that’s receiving the information in a way that’s understandable to them.

Conclusion

The impact of AI video technology goes beyond just ‘saving time’. You make fewer mistakes, which is a huge deal in all lines of business.

So you could even say that AI videos don’t just change how onboarding is done, but rather how work is done in general.