30 Most Valuable Brands of the Year 2021

dotdigital – Leveraging Organizations with Easy-To-Use Engagement Cloud Platform


Engagement Cloud combines sales and service capabilities in one solution with a unique combination of sales automation, multi-channel interactions, service request management, knowledge management and digital customer service. The Engagement Cloud Service is the underpinning for connected service experiences, empowering your teams to offer exceptional experiences by streamlining interactions, enabling collaboration between sales and service professionals.

dotdigital is one such omnichannel marketing platform for B2C, B2B, and NFP marketers. The firm imports data, build segments and triggers, and create relevant marketing campaigns that engage customers on their favorite channels. Its Engagement Cloud is used by marketing and communication professionals in every corner of the world. It can help organizations to reach their goals faster. If increased marketing ROI, boost sales revenue, drive more qualified leads, or boost donor growth dotdigital has the tools you need. The firm takes the clients’ needs seriously and provides flexibility to help strengthen its relationship and is committed to giving them the knowledge and support needed to increase leads and win more business.

Best-in-class Engagement Cloud Services Offered

Onboarding Services: If you’re a smaller business planning to focus on Engagement Cloud’s core features initially, the company has got a low-touch option that puts you in control of the onboarding process. You’ll have all the documentation you need to get your account up and running. The company provides you with a detailed project schedule to track your progress against key milestones. With this option, every new customer gets access to an onboarding project manager. Rest assured you’ll be engaging your audiences in no time. Besides, it offers you a tailored plan to make your migration to Engagement Cloud as smooth as possible. The onboarding project managers will see things through from beginning to end. This level of service is perfect for busier teams who seek a thorough but swift switchover – most customers are fully migrated within four to six weeks.

Creative Services: The Company’s digital creatives have the full mix of design and coding skills, making us your one-stop-shop for new email and landing page templates; the company can even help you create brilliant copy that’s on brand. All templates are ‘elastic’ and contain editable building blocks that can be reused for any campaign. Styling and branding can be locked down too, which is ideal if you’ve multiple users across different locations. With over 10 years’ experience in designing emails that drive results, dotdigital’s creative director understands how to help brands work harder in the email channel and, together with senior creatives, offers consultancy to ensure your campaigns are firing from all cylinders.

Digital Managed Services: Be it temporary coverage during a busy period, fully managed coverage, or guidance on creating engaging, automated journeys, dotdigital experts are ready to support your project. Marketing automation frees up your valuable time, makes you more productive, and drives up the relevancy of your email campaigns. But sometimes, making time to save time is what holds you back from implementing the programs that’ll advance your results. The company’s digital marketing specialists are experts at creating powerful automations for all types of businesses. Once briefed and scoped, the team will drive the project through from testing to completion. Or, if you prefer, you and your team can attend a collaborative session and participate in the build. Use your service plan credits to deliver a simple or sophisticated automation program that’ll leave your customers wanting more.

Custom Tech Solutions: While the Engagement Cloud platform works nicely with other systems via the dotdigital well-documented open API. Specialists in integration work, its team know Engagement Cloud inside out, and can help integrate the platform with your existing systems and data. They don’t stop at getting data in and out of Engagement Cloud; the firm can also give you a hand in using the platform’s more advanced features to their full capacity. Whether it’s using channel extensions to send messages via push, SMS, and post.

The Formidable Leader

Milan Patel serves as the Chief Executive Officer of dotdigital. He is responsible for leading the executive team, vision, and growth strategy for the business. Mr. Milan Patel was awarded Chief Financial Officer of the year at the 2017 British Accountancy Awards (BAA).

“Whilst our business has changed dramatically since our founding in 1999, one quality remains: a commitment to customers, innovation, partners and employees.”