Mathilde Collin, Front Executive Chair & Founder: “The world is on course to work happier. We believe our role is to accelerate and shape this path in three ways: the product we make, the culture we live, and the example we set”

In today’s fast-paced digital world, maintaining meaningful relationships is the foundation of business success. Yet as companies grow, keeping these connections personal and effective becomes increasingly challenging. Enter Front, the customer operations platform that is transforming how businesses communicate with customers at scale. Front’s mission is simple: “Make work happier by enabling better relationships at scale.”

Founded by Mathilde Collin, Front is on a mission to revolutionize customer communication by empowering businesses to deliver personalized service without sacrificing efficiency. What started as a bold ambition to defy the limits of growth and customer service has now grown into a platform that serves over 8,500 businesses worldwide. With offices in San Francisco, Chicago, Paris, and Dublin, and $138 million in venture funding, Front is reshaping how companies maintain relationships, engage customers, and drive satisfaction.

The Vision: Work Happier, Work Better

Front’s guiding principle is rooted in the belief that work can and should be more fulfilling and productive by fostering better relationships—internally and externally. As Mathilde Collin, the company’s Executive Chair & Founder, puts it: “Relationships are everything for businesses. But they’re hard to maintain when a business grows.”

Front addresses the age-old challenge of scaling without losing the human touch, offering a powerful yet user-friendly platform that blends the ease of email with the efficiency of a help desk system. By centralizing all customer communications and enabling seamless collaboration, Front is able to simplify the process of handling customer queries while retaining the personal touch that builds loyalty and trust.

A New Era in Customer Operations

At its core, Front is a customer operations platform—a category it has pioneered. Unlike traditional help desk software that often feels impersonal, Front’s solution is designed to put relationships front and center. By aggregating messages from every channel—email, SMS, social media, and more—into a single, intuitive inbox, teams can collaborate more efficiently, respond faster, and ultimately provide better service.

Front has built its platform with the needs of modern businesses in mind. Its no-code workflows allow teams to design and maintain powerful communication processes without relying on developers or third-party consultants. This flexibility is a game-changer for companies looking to streamline operations and increase efficiency without adding complexity to their workflows.

The Numbers Speak for Themselves

With over 8,500 businesses relying on Front to manage customer conversations, the platform’s impact is clear. Not only do companies like MongoDB, Culture Amp, and Eversana report significant gains in productivity and customer satisfaction, but they also benefit from the ability to retain more customers by delivering a standout experience.

• MongoDB reduced email volume by 90%, enabling their team to focus on more strategic initiatives.
• Culture Amp achieved an impressive Net Promoter Score (NPS) of 60, well above the industry average.
• Eversana saw its customer satisfaction (CSAT) score skyrocket to 99%, all while handling significantly higher volumes of communication.

A Platform for Every Department

Front’s versatility extends across a variety of business functions, making it a valuable asset for more than just customer support teams. Whether it’s Customer Success, Account Management, Operations, or Inbound Sales, Front provides tools to streamline communication, foster collaboration, and optimize workflows.

• Customer Support: Resolve issues quickly and accurately by centralizing all communications in one place. With a 360-degree view of each customer, responses are fast and personalized, ensuring a better overall experience.
• Customer Success: Build stronger relationships that lead to greater customer adoption, advocacy, and retention.
• Account Management: Front enables teams to drive more renewals and upsells by maintaining transparent, thoughtful communication with clients.
• Operations: Coordinate with multiple stakeholders to ensure a seamless customer experience at every touchpoint.

Front’s platform enables teams to operate in lockstep, ensuring that every customer interaction is handled with care and efficiency. By centralizing communication and customer data into one platform, businesses can get a complete view of their client relationships, respond with speed, and collaborate with ease.

The Future of Customer Operations

Front is transforming customer operations with a platform that integrates with tools like Salesforce, Slack, and Asana, streamlining communication and task management. Offering AI-powered automation and analytics, it enhances human connections while improving efficiency. With over 8,500 businesses using the platform, Front is reshaping customer service and the future of work. CEO Mathilde Collin remains dedicated to the company's mission of fostering happier, more productive work environments through better relationships at scale. Front is leading a movement toward a more connected workplace.

Mathilde Collin, Front Executive Chair & Founder

“We’ve reimagined the way businesses communicate, bringing customer conversations to the center of your focus. Today, over 8,500 businesses have discovered that they don’t have to choose between growing your business and delivering exceptional customer service.”