“Our solutions enable the digital transformation of CSPs while enhancing their network QoS, improving their customer experience and reducing their operational costs”: TEOCO

The Silicon Review

“We help to increase profitability and create more efficient networks.”

TEOCO solutions provide actionable and measureable insights into network and customer behavior. This includes the optimization, effective monetization, and delivery of new and existing services, such as VoLTE and ViLTE. Our commitment to network flexibility and agility makes TEOCO the obvious choice for CSPs looking to leverage NFV/SDN and the rise of 5G, and to maximize the revenue potential of new opportunities tied to the emerging Internet of Things (IoT).

Extensive product and solutions portfolio:

Business Analytics– Provides a granular view of network and business transactions, enabling CSPs to increase revenues, expand margins and maximize profitability. TEOCO touches all aspects of CSP business operations, and provides insights into profitability, margins, roaming, costs, traffic, usage, subscribers, routes and partners.
RAN Solutions– Enables CSPs to efficiently and accurately plan, optimize and manage their heterogeneous macro and small cell radio networks and backhaul. TEOCO’s products and solutions are multi-technology and multi-vendor, delivering best-in-class planning, geo-location algorithms and SON capabilities to improve operational efficiencies and reduce total cost of ownership.
Service Assurance– Delivers CSPs an automated, proactive and unified approach to service, customer network experience, performance and fault management. Our solutions model and measure network and non-network related data from various perspectives to quickly identify and resolve service and network faults and significantly improve service quality and availability, while reducing operating expenses.

Solutions:

Customer

All customer interactions with operators’ networks brought together to power real insights onto behavior, preferences, and experiences.

Offering more personalized and differentiated services has become the ultimate motto of operators worldwide. They strive to compete with OTT providers and overcome declining ARPUs, by offering better experiences and delivering consistent value and quality to their subscribers.

Our customer solutions optimize the customer value by providing visibility across the whole customer experience. The solutions integrate OSS, BSS, operational network and business data while incorporating granular profitability, quality and behavioral data to help build smarter customer-engagement strategies and ensure superior customer quality of experience on the network.

Business

Identify the most profitable scenarios, and question your financial flows well beyond simple process verification.

Thanks to our cost management experience identifying cost elements in each network transactions, and our ability to dig into your data using our pioneering SONAR analytics platform, TEOCO can extract actionable intelligence to improve operators’ bottom line.

Overall, our subject matter expertise in finance enables us to power better insights and formulate powerful recommendations.

Network

Planning, assuring, analyzing and optimizing networks and expansions are challenging and resource intensive tasks.

Our network solutions help you achieve enhanced execution and prompt return on investment, by automating tasks and enabling engineers to focus on the most pressing issues.

With intelligent solutions to address each stage of the network life cycle from planning to analytics, assurance to optimization, our network solutions deliver a wide range of capabilities to help engineers boost their efficiency and the performance of their network.

Success story

OPERATOR CHALLENGE
Zain Kuwait, the largest mobile operator in Kuwait and Zain Group’s highest ARPU and most profitable operation, was established in 1983. In 1994, it became the first operator to launch commercial GSM services in the region and in the fourth quarter of 2012 launched nationwide 4G LTE coverage. Zain Kuwait’s smart phone customer base is growing day by day making Zain recognizes the need for a solution that assures optimized experience of its smart phone users and enable it to handle the intensification of several key challenges, including:

Providing the right balance between network resource utilization and the user experience.
Optimizing multi-RAB sessions to ensure simultaneous voice and data sessions.
Handling expected and unexpected data peaks.
The varying experiences encountered on different devices.

Zain is always keen to choose the top global consultants to assure best industry standards and top customer experience is achieved, which ensure the highest quality and customer satisfaction. As a result TEOCO was engaged to provide initial consultation on network performance and ultimately, to deploy its AIQ optimization solution. This is a platform that analyses and optimizes mobile network performance, detects network problems and limitations, and helps enhance capital expenditure required for network growth and new technology migration.

TEOCO SOLUTION
TEOCO adopted a three step process to optimize the service experience for Zain’s smartphone users:

Operator benchmark – A countrywide study was carried out in order to determine a benchmark for smart phone performance success. It measured network coverage, accessibility, call drop rate and voice quality. TEOCO collected measurements by drive and boat testing across the entire country, including its off-shore maritime areas, spanning more than 21,800 km.

3G RAN audit – TEOCO then ran a 3G RAN audit to analyze the current network and planning data and consolidate datasets, identifying missing and incomplete information.

Smartphone experience optimization – Having conducted the benchmarking exercise and network audit, TEOCO then deployed its AIQ optimization solution.

VALUE GENERATED
The consultancy provided in the initial two stages of the three-step process ensured that Zain had broad visibility of smart phone user experience within Kuwait. The TEOCO AIQ solution then addressed further optimization and management of the current and planned network infrastructure to ensure that present and future customer expectations are met.

A backdrop of the Chairman and CEO

Atul Jain founded TEOCO Corporation in 1995 with the dream of building a successful business model, not just a successful business. His goal was to build a company that did not compromise its values. Prior to starting TEOCO Corporation, Mr. Jain was with a Silicon Valley firm TIBCO for seven years. At TIBCO, Mr. Jain’s focus was to work with Fortune 500 clients to design and build state-of-the-art software solutions leveraging the company’s trademark TIB platform.