Bridging the Healthcare Engagement Gap: How Zappix Drives Better Outcomes and Efficiency for Providers, Payers, and Patients, Through Intelligent Automation

The Silicon Review

Digital experiences are becoming a competitive differentiator within the healthcare landscape. Providers and payers in the industry are seeking out digital tools to enhance patient access and combat administrative burdens. Embracing innovative solutions that optimize efficiency, foster clear communication, and improve the patient experience is key to staying competitive and responsive in today’s evolving healthcare landscape.

Setting the standard for this movement is Zappix, with its AI-powered Digital Engagement Platform, which is redefining interactions between healthcare providers, payers, and patients. This cloud-based solution offers workflow automation, rapid deployments, seamless integration with electronic medical records (EMRs), and a comprehensive, actionable analytics suite.

“Zappix is transforming healthcare by providing a digital engagement platform for every stage of the patient journey,” says Yossi Abraham, President & CEO of Zappix.

From patient acquisition through pre-visit and during-visit to post-visit follow-up, Zappix’s platform ensures a seamless, visual, digital, and frictionless experience for providers, payers, as well as the patients they serve. By optimizing scheduling, reducing no-show rates, and automating administrative tasks, Zappix addresses the full spectrum of digital engagement throughout the patient journey.

Empowering Healthcare Providers

While healthcare providers face challenges like financial pressures, access limitations, and workforce shortages, these also present opportunities for innovation and improved care delivery. Zappix offers a helping hand through its digital engagement platform. This platform can integrate with leading EMRs, such as Epic, enabling real-time integration and service expansion. It handles patient acquisition, pre-visit activities, day-of-visit preparation, and post-visit services, including follow-up instructions, surveys, and payments.

At the beginning of the patient journey, Zappix facilitates patient acquisition through intelligent outreach, streamlined referral management, and live chat services. This process ensures that patients are engaged and informed leading up to their appointments, helping them be more prepared.

Before the appointment, Zappix’s platform offers real-time scheduling, pre-procedure instructions, and visual appointment reminders. During the appointment, Zappix simplifies the process through digital intake forms and digital payments, eliminating the need for paperwork while reducing administrative burdens for providers.

Post-appointment, Zappix supports patients with post-procedure instructions, digital surveys for feedback, recalls for follow-up appointments, and aftercare engagement to ensure that patients receive comprehensive and continuous care.

Zappix has established a solid reputation in the healthcare industry. One of the success stories involves a gastroenterology department struggling with high patient no-show rates. These missed appointments disrupted care continuity, impacting revenue and operational efficiency. After implementing Zappix’s solution, the department achieved a 50% reduction in no-shows, leading to a $1.5 million revenue increase. These results drove stronger patient engagement and unlocked substantial financial gains for the department.

Another success story involves a hospital access center that enhanced its referral and appointment scheduling process by adopting Zappix’s digital and automated referral management solution. With the help of Zappix, the center doubled its appointment booking rate, leading to a $10 million financial benefit.

“Zappix is transforming healthcare by providing a digital engagement platform for every stage of the patient journey.”

Zappix’s Digital Engagement Platform has emerged as a transformative force in healthcare, streamlining the patient journey into a seamless visual and digital experience. By eliminating friction and simplifying access, the platform drives better business outcomes, higher patient satisfaction, and improved care results.

Intelligent Solutions for Payers

Zappix helps healthcare payers drive efficiency by transforming both inbound interactions and outbound engagements. By deflecting inbound calls through Visual Self-Service, Zappix reduces the volume of interactions requiring a live agent, freeing up resources and lowering overall service costs.

Additionally, Zappix improves outbound engagementrates with its comprehensive Intelligent Outreach. This solution enables payers to connect with members through targeted text messages, emails, and automated voice calls, all seamlessly coordinated via automated workflows. By reducing the need for manual phone calls and physical mail, Zappix boosts response rates and optimizes communication. Intelligent Outreach strategically leverages digital and voice channels to deliver the right message to the right audience at precisely the right time.

Zappix’s Visual Self-Service (Visual IVR) enables mobile customers to resolve their customer service needs swiftly, deflecting mundane and repetitive calls from agents. If an agent is required, Zappix Agent Assist ensures that agents can send the caller text messages and emails with links to forms, videos, and FAQs pages when necessary, allowing agents to handle the interaction more efficiently and expedite the assistance process.

Through its Intelligent Self-Service, Zappix has effectively redirected an average of 25 percent of incoming calls to self-service and resolved over 80 percent of callers’ inquiries, showcasing an impressive containment rate of over 80 percent. The result is substantial reductions in call volumes and significant operational savings for its clients.

Matt Jones, President & Chief Executive Officer