Andrew Chan, CEO, spearheading ACI HR Solutions with a commitment to operational excellence and strategic foresight

Established in 2012, ACI originated from a crucial insight by its Founder & CEO, Andrew Chan. Recognizing the need for a specialized firm operated by industry insiders, ACI has emerged as an award-winning Recruitment, Executive Search, and Professional Training firm dedicated to the Travel, Tourism, Hospitality, and Lifestyle Industries. With a collective management experience exceeding 60 years in the sectors they serve, ACI stands out as a beacon for organizations seeking top-tier talent and professionals aiming for career-defining opportunities. The company's passion lies in the art of connecting clients with the finest talents, embodying the philosophy of growing the industry one talent at a time.

The dedicated team of Consultants at ACI not only possesses in-depth sector knowledge but is also exceptionally well-connected, ensuring clients direct access to some of the industry's brightest talents. In the world of ACI, the pursuit of excellence is not just a goal; it's a journey of nurturing talent and fostering the growth of industries one placement at a time.

ACI HR Solutions' Expertise in Recruitment

In the dynamic landscape of the Travel & Hospitality Industries, time emerges as a precious commodity. The challenges of recruitment in these fast-paced sectors can be exhaustive; leading to financial implications for every day a position remains unfilled. ACI HR Solutions presents a valuable ally in meeting your recruitment needs, offering you the gift of time to concentrate on other critical aspects of your business. Each ACI consultant brings hands-on experience in the Travel, Hospitality, and/or Lifestyle Industry, equipped with extensive training in the latest recruitment methodologies.

Engage with ACI, and experience a streamlined process that typically delivers a shortlist of qualified candidates within one week. Beyond this, ACI takes charge of the entire recruitment journey. This includes salary negotiations, onboarding management, and post-placement follow-ups. With ACI HR Solutions, recruitment becomes a strategic advantage rather than a time-consuming challenge, ensuring that your business stays ahead in the competitive landscape.

Navigating Leadership Terrain: ACI HR Solutions' Expertise in Executive Search

In the realm of Executive Search, the significance of experience cannot be overstated. ACI HR Solutions boasts a management team with a cumulative experience exceeding 60 years, coupled with an extensive network of industry contacts. This depth of expertise positions ACI as a seasoned player in finding transformative leaders for organizations.

Embark on an Executive Search journey with ACI, and experience a collaborative approach that goes beyond traditional recruitment. ACI becomes your strategic partner, dedicated to identifying and securing top-tier executives who have the potential to reshape and elevate your organization. ACI recognizes the nuanced nature of executive-level placements, understanding the intricacies of sensitivity and discretion required in managing the entire search process. With ACI HR Solutions, Executive Search becomes a refined and strategic endeavor, ensuring that your organization is led by the best in the industry.

ACI Academy: Nurturing Excellence in Professional Development

In the realm of professional development, ACI Academy stands as a beacon, addressing the evolving needs of industry peers and colleagues. With an attentive ear to the pulse of the industry, ACI Academy has meticulously crafted a series of training programs designed to tackle the contemporary challenges faced in today's business landscape.

Recognizing the dynamic nature of the workplace, ACI Academy acknowledges that staying relevant and continually upgrading skills are instrumental in empowering individuals to chart their paths to success. ACI Academy offers a range of training formats, ensuring flexibility and effectiveness in catering to diverse learning preferences and organizational needs.

Online Learning Platform (NEW): The recently launched online learning platform brings courses directly to learners, providing the flexibility to choose when and where to engage in learning.

Small Groups & Workshops: Dynamic and interactive sessions, focused on key discussion topics, incorporate case studies, group exercises, and practical application of concepts for effective problem-solving.

Leadership Coaching & Development: Offering a targeted approach, these sessions are derived from identifying individual strengths and areas for professional and personal development. Whether through one-on-one or group sessions, ACI Academy aims at high-potential individuals, contributing to talent retention and succession planning initiatives within organizations.

The Visionary Leader Upfront

Andrew Chan, MBA, is the Founder and CEO of ACI HR Solutions (ACI) and is responsible for the firm’s operations and strategic direction.

He has worked in many facets of the industry, commencing his career as a Travel Agent in Australia and subsequently joining the airline industry, working with Cathay Pacific Airways and Singapore Airlines in customer service and business development roles. Andrew furthered his experience by entering the hospitality sector, working for brands such as Stamford Hotels & Resorts and the Carlton Hotel Group, and later joining Hospitality Marketing Concepts (HMC) as their Director of Business Development, overseeing all sales and marketing activities in Australia, New Zealand and Asia.  In 2005, Andrew took his wealth of industry experience into the world of Executive Search, and was appointed CEO of TMS Asia Pacific where he has established himself as one of the leading HR, Talent and Recruitment experts in travel, tourism and hospitality sector.

A polished and engaging presenter, Andrew has addressed intimate audiences to mega events at travel and hospitality conferences, events, trade shows, as well as educational institutions. He is frequently invited for his commentary by the media, and regularly contributes his expertise on recruitment and HR best practices in industry publications.  Andrew is an active member of several industry associations including PATA, HSMAI, ACTE and SKAL International Singapore. He holds a MBA from the University of South Australia and is a past President of HSMAI Singapore and of SKAL International Singapore.

Andrew has twice been recognized as the Recruitment Entrepreneur of the Year, in 2016 and 2019.

“Understanding nuances and macro talent issues of an industry take people from within the industry to appreciate. Our highly - regarded team of consultants comprise of professionals from travel & hospitality sector with proven experience across the globe.”