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September Special Edition 2020

Agero – Leading the driver assistance industry with a unique combination of intelligent software and human power


Advanced driver-assistance systems are among the fastest-growing safety application areas due to the desire to reduce vehicular accidents and fatalities. Advanced Driver Assistance Systems are intelligent systems that reside inside the vehicle and assist the main driver in various ways. These systems may provide vital information about traffic, closure, and blockage of roads ahead, congestion levels, suggested routes to avoid congestion, etc. These systems may also be used to judge the human driver's fatigue and distraction and thus make precautionary alerts or assess the driving performance and make suggestions regarding the same.

Agero is leading the digitalization of driver assistance services on a massive scale, safeguarding consumers on the road through a unique combination of platform intelligence and human-powered solutions. The majority of leading vehicle manufacturers and insurance providers use Agero's solutions to strengthen their businesses and create stronger, lasting connections with their customers. The firm is making driving smarter and safer for everyone.

Path-breaking products offered by Agero

Roadside Assistance

Thousands of drivers experience roadside events every day. And every event is stressful in some way. The firm has combined digital-first technology with a compassionate human touch and a robust curated network of service providers to ensure that your brand gets to be the hero for your drivers in their time of need. It is the largest wholesale provider of roadside in the business, with a scale that benefits all stakeholders. Every call they dispatch to a Service Provider is dispatched as an Agero call, ensuring your customers have the power of 12 million events behind every service. Its scale doesn't only reflect the number of events they handle; it includes the breadth of client programs they can support. They can configure any roadside program to your specific needs, ensuring your program expertly reflects your brand.

Accident Management

The firm knows accident management inside and out. Its technology brings critical management services together, and it supports it with an extensive network of service providers. This combination reduces time, cost, and frustration through configurable, data-driven solutions that deliver end-to-end support to your auto claims process. But most importantly,  the firm brings safety and clarity to a stressful and confusing time in your customers'  lives.  Accident management  is  incredibly complex. The firm simplified it. The end-to-end accident scene management software coordinates multiple service providers (including third parties, repair shops, and storage yards) from one unified location. The national network of service providers just can't be beaten. No matter where you are in the country, help will always be available. And when you combine this kind of reach with the advanced technology at Agero's disposal, your options are faster, more flexible, and more cost-effective than anything offered anywhere else.

Vehicle Release Management

It takes a lot of know-how to negotiate the release of a vehicle from a storage lot. Local regulations, processes,  market rates - the list goes on. The company consists of a team of dedicated release coordinators. They manage every aspect of the vehicle release process with proven protocols that facilitate the fast and efficient release of stored vehicles to minimize storage time, fees like rentals and advance charges, and overall cycle times. Thereby, prompt transport to preferred repair facilities in just one day compared to the industry average of 5-15 days.

Tow Management Software

Swoop®, the  towing management software, can transform your business into a highly scalable, revenue-generating machine. Swoop offers Service Providers the most robust digital dispatching platform on the market. Swoop's creators spent countless hours alongside providers to develop the most intuitive tow software available. The firm invested in Swoop because of its incredible capabilities, scalability and flexibility, and ease of use. It transforms the entire experience by improving roadside assistance management from end to end. The Swoop web application gives you a full-screen view of your business. The Swoop mobile app helps towers manage jobs from the palm of their hand. From dispatch and job details to uploading photos and getting signatures each event is fast and easy. Plus, customers stay in the loop through real-time tracking, SMS updates, and live feedback.

The pre-eminent leader

Dave Ferrick is the President and also serves as the Chief Executive Officer of Agero. Dave Ferrick oversees business development and operational strategies for Agero's growing global portfolio of roadside, accident management, and telematics offerings. His broad-ranging expertise thought leadership and focus on innovation have played a key role in Agero's growing market share and increased prominence as an industry leader. For over 25 years, Mr. Dave has utilized his deep experience in sales, account management, product management, contact center operations, and data analytics to keep the business moving forward. He has intensive hands-on experience in every aspect of the business. He graduated from Harvard Business School Advanced Management Program.

"We're powering the next generation of software-enabled driver safety services and technology, pushing the limits of big data to transform the entire driving experience."