Clarasys improves and innovates systems and services that help employees achieve more, citizens live well, businesses expand, and brands’ reputations grow.

In the current economic environment, it is important that businesses find ways to stand out, tighten their operations, and increase their revenues while keeping expenses low. As many businesses struggle to stay ahead of the competition, the day-to-day operations of the business are more than enough to keep management busy, especially in smaller businesses where owners or managers wear many hats. Choosing to use an experienced consultant may allow businesses the ability to grow, rather than simply attempting to maintain the status quo. The financial services industry has moved from being product-centric to customer-centric and organisations now need to have a laser-like focus on forming lasting customer relationships. Acquiring and retaining customers, and supporting them through integrated multi-channel delivery methods, is becoming a priority. Clarasys enables you to respond quickly and effectively to changing customer needs, to provide the best-in-class customer experience, and adapt your organization in an agile, value-based way. We help you to improve back-end legacy processes and systems to enable you to deliver key revenue-impacting changes with minimal disruption. When your vision, outcomes, and technology have been established – Clarasys is able to support with change management to make change stick. Whether you are at the beginning or part-way through your project or programme, Clarasys can take the lead on delivery management, engaging with all internal stakeholders and external partners. When you need a framework for change that addresses the relationship between your business architecture, technology and people, we ensure that your experience works well. Clarasys apply its knowledge of systems, people, data, and processes, to deliver end-to-end customer experiences that build sales. Clarasys gives you a streamlined and targeted experience, from marketing and lead generation, through to conversion, processing and collection. At the outset – or if you need to rethink plans – Clarasys will analyze, innovate, and design how your experience should work, end-to-end.

Healthcare

Increased competition between healthcare and insurance providers means that patient experience and customer loyalty is essential for market growth. Clarasys transforms your organization’s operations, patient services, and ability to provide a consistent experience. Clarasys enables you to put your clients at the heart of your business throughout this end to end transformation programme using our agile approach. Clarasys quickly identify and implement improvements and enhancements, providing you quick ROI, staff up-skilling, and continuous organizational improvement that is embedded, and sustainable.

Clarasys work with organisations to understand what’s working well – but, more importantly, what could work better – within their business. It defines the customer and user experience, conducting detailed, transparent analysis of the way your business works now – so you can decide upon its future. At the outset we analyze, innovate, and design how your experience should work, end to end. Clarasys provide technical understanding and know-how in delivering solutions to meet the needs of your business and provide a platform for future efficiency and success. When you need a framework for change that addresses the relationship between your business architecture, technology and people, Clarasys ensure that your experience works well.

Functions of Clarasys

Everything they do at Clarasys is focused on delivering the best possible experiences. Clarasys improve and innovate systems and services that help employees achieve more, citizens live well, businesses expand, and brands’ reputations grow. We help our clients understand their vision as well as implement any existing vision of the experience they want to deliver. Clarasys provide the know-how, resources and processes to achieve it. We help clients break through the complexity of diverse needs and legacy systems, define how they can operate better and refine their service organization. And work with them to deliver the detail of an end to end service with people at the centre. In this digital, data age, everyone expects the best experience – at work, as a citizen, as a business partner and as a customer. Clarasys think they should have it. That’s why it defines streamlined experiences, design personalized experiences, develop digital experiences and deliver connected experiences.

Meet the leader behind the success of Clarasys

Matt Cheung co- founded Clarasys in 2011 and was appointed CEO in 2017. In his consulting career he specialized in the transformation of marketing, sales, order management and billing through the use of process and technology change. As CEO his focus is on ensuring the success of our clients and our people. Matt has two small kids who like to make their presence felt on video calls. In his spare time, he is happiest on a mountain, or reading a book.

“We work with each other based on a joint set of shared company values. Our eight central values make us the employee-centered organization that we are today.”