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Silicon 70 2020

CommBox - The intelligent customer interaction center for live and automated customer communication


Learning how to create positive customer experiences while retaining your company's culture is paramount to that success. Each customer interaction provides insight into the experience of a particular customer and adds another data point to your customer base's satisfaction as a whole. Every interaction with a customer is a chance to change their opinion about your business. Customers adjust their behavior based on every experience. These changes may be either profitable or unprofitable for your company.

CommBox is the next-gen customer interaction center that enables companies to undertake a smooth transition from a classic call center to updated communication and automation at scale and in a simple way. CommBox (formerly BumpYard) was founded. It has developed the next-generation omnichannel communication platform and customer relationship software that enhances customer experience and leads digital service, support, and sales teams to success. The platform consists of a smart inbox for effective customer engagement across all channels plus a set of flexible modules that enable organizations to serve their customers whenever and wherever it is most convenient for them. With CommBox automated customer service and tools, organizations can easily launch new communication channels and deliver a unified customer experience, regardless of whether through bots, email, chat, SMS, WhatsApp, Messenger, video, voice, or social media.

Customer communication now made simple

CommBox Communicate: CommBox lets your agents personalize your omnichannel customer experience from a single, smart inbox and outbox, without compromising each channel's native features. CommBox Smart Inbox is an innovative communications center that thoroughly addresses this challenge, offering a simple and effective way to engage customers through all communication channels. Each inquiry is immediately assigned to the relevant agents according to pre-determined business rules channel synchronization, SLA, personal agent, customer segmentation, skills, loads, etc. Each one of your agents gets its Smart Inbox. They can rapidly engage customers across all channels using the same simple conversational interface.

Agent Routing: The company's routing engine was built to boost agent efficiency and increase the satisfaction of both agents and customers. The routing engine is based on skills, loads, intentions, and other variables, and it offers quick and simple configuration and automation. You can automatically assign conversations and smartly by agent skills, channels, channel synchronization, personalization, SLA, load balancing, and offer your VIP customers a personalized agent.

CommBox Automate With AI-Powered Bots: CommBox's open platform allows custom workflows, automates business processes, and enables whatever can be done automatically to be automated and leaves only the hard stuff to the live agents. CommBox uses advanced artificial intelligence (AI) technologies to automatically generate rules and actions that help executives improve their organizations' service, support, and sales capabilities, offering a collection of constantly evolving, advanced automation and business intelligence (BI) capabilities. CommBox provides a proprietary application for building sophisticated chatbots. The application allows organizations to build smart AI-powered chatbots, based on their Customer Context and Intentions modules, in an extremely straightforward and user-friendly manner. The chatbots can then be easily implemented in websites, mobile applications, and social networks.

CommBox Module Store: CommBox enables you to manage all customer communication channels by using a unified platform with essential modules that offer a complete omnichannel experience. With CommBox, you can harmonically orchestrate an effective dialogue between you and your customers without compromising each channel's native features. CommBox enables you to proactively monitor your customer communications with customizable real-time dashboard, ready-made reports, insights and analytics, customer satisfaction tracking tools, and complete documentation.

CommBox Connect: CommBox offers various proprietary omnichannel customer support applications that enable you to engage your customers most responsively and effectively whenever and wherever it is most convenient for them. Now you can easily launch new service channels to deliver unified, Omni customer service, regardless of whether it is through ticket management, email, bots, web chat support, video chat, voice, SMS, MMS, WhatsApp, Messenger, social media, and even application stores. CommBox lets you quickly implement multiple customer communication channels, such as email, WhatsApp, SMS, etc., that are fully customizable and function seamlessly with desktop and mobile devices.

The Email module connects your existing or new mailboxes to CommBox and allows you to control all your email messages, reply to your customers, and categorize your entire correspondence. Each one of your organization's public email addresses will be set as a communication channel. CommBox supports standard email protocols and common email features, such as conversation views, threads, signatures, design tools, routing rules, automated messages, and statuses.

The Formidable leader

Eli Israelov is the Co-Founder and also serves as the Chief Executive Officer of CommBox. He is a dreamer and pragmatist. Mr. Eli's passion is to connect companies and people with their future. He believes that technology itself won't do the job. It must be guided by the right human touch, morals, and exact principals.

"Our Mission Is to Help Companies Move to Digital and Automated Customer Communication at Scale."