The Silicon Review
The healthcare segment is gearing up for a revolution. Organizations around the globe are equipping themselves with the necessary resources to deliver next-generation of healthcare services: a prevention-focused, customer-centric system for patients. In recent times, healthcare companies have realized the need for cost-effective solutions to deliver services of greater value. One of the main motivations for going with a lower cost is the ever-changing government policies that one must keep up with. Experts are advising healthcare companies to seek the services of consultants to restructure and innovate their infrastructure. Healthcare consultants tend to provide companies with expert guidance spanning multiple services.
Globally, various healthcare consulting firms are delivering excellent services, but Claro Healthcare LLC stands out from the rest. Claro Healthcare is a premier healthcare consulting firm dedicated to helping hospitals and health systems navigate the unique challenges they face through collaboration, depth of knowledge, and a singular focus on healthcare. The firm believes in the important work done by its clients, knowing it has a direct impact on the health and well-being of people in their communities.
In conversation with Venanzio Arquilla, Managing Director of Claro Healthcare LLC
Q. Consultants do not come with guarantees, so there is always a possibility that you might not achieve the results you had planned when you had hired them, irrespective of the cost. How can businesses overcome this uncertainty?
What is the experience of other clients and working with us? Do we help clients achieve the benefits that we identify coming out of the assessment? Answers to these questions can be found by talking with our clients. Clients can evaluate us after doing the assessment. It’s really a matter of understanding that there are other clients’ experiences involved while working with us, understanding our proven approach, and understanding the strength of our multidisciplinary team. So, it’s not just about services, not just about software, it’s about bringing a solution to the client. Simply, the way we’ve seen clients try to mitigate that risk is to understand what the experience has been elsewhere and to really understand that we’re very different in how we work with our clients and how we enable them to be most successful with our proven solution.
Q. Healthcare consulting and planning is the process of creating a set of offensive and defensive business maneuvers designed to increase and keep competitive advantage over your competition. How do help businesses stay ahead of the curve?
It’s our responsibility to bring a market-leading solution to the client and sharpen our toolset to ensure that what we’re offering our client is really a comprehensive approach that leads to sustainable improvement. The solution that we bring to our clients has the right mix of clinical expertise, financial, process, and technology. So, it’s a solution, not just a service or software. It has to involve true knowledge transfer so that their people can continue with the solution after we’ve implemented it with the client. The key is to help them identify the opportunity and help them achieve that opportunity. With this approach, our clients can get an increasing benefit each year going forward well after implementing the solution.
Q. Expertise is the first and biggest advantage of right consultant. How do you source the right talents to maintain the quality of your service?
That’s a good question. Here. We use a mix. We believe it’s important to have the right mix of campus hires versus experienced hires. We recruit from the leading schools for our campus hires. We’ve done a very good job over the past 20 plus years of hiring very good students, training them well, and watching them blossom from a new analyst to a consultant to a manager to a director and even Managing Director. So that’s one component. The second component is hiring the right experienced hires that bring very specific skills to our solution into our clients. Again, we hire people with clinical skills, technology skills, process skills, and finance skills. These are the very specific things we’re looking for in our experienced hires, and we’ve done a nice job of building a team with different skill sets to help deliver our solution to our clients.
Q. How do you make sure that your services align with the existing medical practices?
A good question. It is important for us not to be static with our solutions. For example, one of our solutions is Clinical Documentation Improvement (CDI). If we had just stayed with the same thing that we were doing over 20 years ago, we would still only be focused on Inpatient services. Instead, we have adapted our services to really match the trends of what is happening in healthcare. The move of significant volumes of patients from the inpatient care setting to outpatient as well as the growth in the volume of risk contracts and the growth and use of observation status has dramatically impacted our clients. We have adapted our solution to best help our clients with these changes. So, it’s important that our service offerings follow and keep up with the change of what’s happening in the hospital and health systems business. Our offerings are relevant.
Q. Specialized consulting services often come with an expensive price tag. How do you maintain your affordability and profitability?
We are devoted and very much focused on value creation for our clients. We’ve invested in technology to help us be more efficient in our delivery and more effective in our client results. All our projects have a very strong ROI including in the first year.
Q. Do you have any new services that are ready to be launched?
We have a number of new services we are preparing. One of these services focused on the area of Professional Fee (physician) billing. Our solution would help clients regardless of their mix of contracts (E&M vs. risk contracts). Claro Healthcare is a dynamic healthcare consulting firm dedicated to helping hospitals and health systems navigate the unique challenges they face through in-depth industry knowledge and a singular focus on healthcare. We continue to innovate our services to help our clients achieve their goals and patient outcomes.
Q. What does the future hold for your company and its customers? Are exciting things on the way?
I expect to see steady growth for our firm as well as our people. We look forward to expanding the current client base and the value we bring to our clients by bringing current and future market-leading solutions and working with them in a collaborative way, always with a focus on a strong ROI and always a multidisciplinary approach to the problem. We bring value and a comprehensive solution, not just people and not just software. It’s a combination of all those.
Q. Would you like to add something more to the article that you think we might have missed?
I would say that it’s a very challenging time to be a hospital or health system executive. There are many things they have to deal with and not only the pandemic, but issues before the pandemic like technology, labor costs, labor shortage, etc... In some cases, we are there to really help our clients to be successful in their business, and that we feel good because that we help them provide great service and value to their communities.