Super 30 Companies of the Year 2024 Asia

Redefining the Digital Edge: Cytracom’s Unyielding March toward Zero-Trust Networking and Unified Communications Excellence

The Silicon Review

In today’s hyper connected digital economy, security is no longer a feature—it’s a foundation. And nowhere is this more urgent than in the small to mid-sized business (SMB) ecosystem. For years, managed service providers (MSPs) have juggled a fragmented patchwork of firewalls, VPNs, phone systems, and endpoint controls, with little integration and even less scalability. Enter Cytracom, the Texas-headquartered tech powerhouse that’s rewriting the rulebook on how networks are built, secured, and experienced. Founded in 2008 by entrepreneur and visionary Zane Conkle, Cytracom started as a VoIP provider but has since morphed into something far more formidable: a full-stack platform delivering Zero Trust Network Access (ZTNA), Software Defined Networking (SDN), and Unified Communications as a Service (UCaaS). With a mission to “protect the voice of small business,” Cytracom has quickly become a trusted name among over 2,000 MSPs across the United States and Canada. Its transformative product, ControlOne, is not just a tool—it’s a strategy. One that removes the friction of legacy infrastructure while offering uncompromised security and seamless communications under one cloud-native umbrella. What truly makes Cytracom disruptive is not just its technology stack, but its understanding of the unique operational and business pressures faced by MSPs. This duality of vision—deep technical innovation paired with frontline empathy—has propelled Cytracom into the upper echelon of IT channel leaders, and cemented its place among the Super 30 Companies of the Year 2024.

ControlOne: A Platform Designed for the Future

At the heart of Cytracom’s offering lies ControlOne, a unified networking and security platform that eradicates the need for traditional firewalls and VPNs. Its architecture is engineered with modern connectivity in mind—identity-based routing, always-on connectivity, and least privilege access enforcement are baked directly into the system’s DNA. ControlOne empowers MSPs to deploy Zero Trust Network Access as a fully managed, scalable solution. No contracts, no minimums—just granular control, full visibility, and compliance assurance. Whether it’s a single site or hundreds, ControlOne adapts to the client’s infrastructure and compliance requirements with elegant precision. The platform integrates natively with Entra ID (formerly Azure AD), and offers actionable intelligence through a unified dashboard that reduces operational overhead and maximizes end-user satisfaction. But beyond the product's robust functionality lies a deeper transformation—ControlOne redefines the corporate edge. No more cobbling together disparate systems. No more remote access vulnerabilities. Just streamlined, secure connectivity tailored for today’s distributed, cloud-first business environments.

UCaaS, Elevated: Redefining Business Communications

While security grabs headlines, Cytracom hasn’t forgotten its roots. It’s Unified Communications as a Service (UCaaS) offerings are built for modern workforce mobility and MSP simplification. From VoIP and business text messaging to fully integrated mobile and desktop apps, the platform ensures that communication is as secure as it is seamless. Cytracom’s Shared Inbox and mobile-first architecture remove the silos that traditionally burden small business communication systems. Every voice and message is routed through one point of contact—creating clarity for both customers and teams. And for MSPs, it means fewer service tickets and more recurring revenue—without the operational headaches. This dual offering—networking + voice under one platform—is rare, and it’s what makes Cytracom an indispensable partner for MSPs looking to stay competitive in an increasingly complex IT landscape.

A Culture Built for MSPs, by MSPs

Cytracom’s leadership team is composed of individuals who know the trenches. As Zane Conkle, CEO & Co-Founder, explains, “We understand the challenges of being an MSP—because we’ve been there.” That authenticity permeates the company culture, driving a relentless focus on simplicity, support, and partner enablement. With dedicated partner success teams, white-label training programs, and seamless onboarding resources, Cytracom equips MSPs with not just technology—but the tools to scale sustainably. It’s this high-touch approach that explains why thousands of MSPs have chosen Cytracom as their platform of choice. The company’s philosophy is equally straightforward: make security and communications simple, so MSPs can focus on what they do best—delivering value to their clients. In doing so, Cytracom doesn’t just solve problems; it anticipates them, engineers around them, and packages the result in a form that’s intuitive to deploy and delightful to use.

Looking Forward: Security Meets Scale

As digital threats grow more sophisticated and regulatory environments more complex, SMBs and their MSP partners are under increasing pressure to deliver enterprise-grade security and connectivity on SMB-sized budgets. Cytracom rises to meet this moment with a bold proposition: you don’t need more tools—you need smarter architecture. In 2024 and beyond, the company is doubling down on innovations that empower MSPs to scale faster, serve better, and protect harder. Whether it’s leveraging AI for proactive threat mitigation or expanding integrations that simplify compliance, Cytracom is not just keeping pace with the future—it’s designing it. For an industry long plagued by complexity and compromise, Cytracom is proving that simplicity, security, and scalability don’t have to be mutually exclusive. Instead, they can—and must—coexist. Super 30 Companies of the Year 2024 wouldn’t be complete without highlighting this Texas trailblazer. In a world demanding transformation, Cytracom is leading with conviction, clarity, and code.

Zane Conkle, Chief Executive Officer & Co-Founder