David Rendall, VUMI^®Group President and CEO: “Our Second Medical Opinion VIP service ensures that for each diagnosis, a panel of medical specialists is assembled to thoroughly review every detail of a case. The specialists review and debate all aspects of the diagnosis and recommended treatment.”

VUMI^®  Group (VIP Universal Medical Insurance Group) was founded in 2012 by David Rendall, who serves as the company’s President and CEO. From the start, his vision was clear: to meet the growing global demand for high-quality international health insurance delivered with personalized, VIP-level service. Today, VUMI^® stands as a trusted leader in the global healthcare insurance industry, serving clients across Latin America and the Caribbean, Canada, the Middle East,  Africa, Asia, Oceania and most recently, the European Union.

As part of a respected, vertically integrated global healthcare group, VUMI^® is supported by a team of more than 550 experienced professionals. The company specializes in world-class major medical and travel insurance solutions for individuals, corporations, and expatriates. Its broad product portfolio includes over 35 health plans for individuals and more than 25 fixed solutions for corporate groups across a wide range of industries. In addition, VUMI^® offers comprehensive travel and life insurance products for both personal and corporate needs.

VUMI^® provides more than just insurance—it offers access to a global network of top-tier medical institutions and physicians, along with VIP medical services. The company’s flexible plans are designed to align with each insured’s location, lifestyle, age, and personal goals. With operations tailored to meet the distinct needs of the regions the company serves, VUMI^® remains committed to innovation and comprehensive customer care.

VUMI^® continues to raise the standard in international health insurance by combining global expertise with a focus on personalized service.

In conversation with David Rendall, President and CEO of VUMI® Group

VUMI^® emphasizes “VIP medical service with a human touch.” How does this philosophy translate into tangible benefits for policyholders?

“VIP medical service with a human touch” is more than VUMI’s philosophy—it’s a promise that translates into tangible benefits for insureds. Every interaction is designed to provide a seamless, personalized experience, thanks to a team of specialized professionals in every department.

The company’s medical coordination team is available 24/7/365, offering multilingual support and emergency medical coordination whenever needed. VUMI’s VIP Patient Concierge Service goes above and beyond to assist insureds and their families. From coordinating appointments at international facilities to providing hands-on support during hospitalizations and critical cases, VUMI^® insureds receive unparalleled care that allows them to focus on their road to recovery, not challenging logistics and financial strain.

Your partnerships span global medical networks (e.g., Jackson Health System). How do these collaborations directly enhance the quality and speed of care for members in critical situations?

VUMI^® leverages its proprietary network and the extensive resources of its affiliated companies to provide insureds with access to over 7,000 hospitals in more than 100 countries. These partnerships not only ensure VIP-level care but also deliver personalized support in critical situations.

For example, VUMI’s collaboration with Clínica Universidad de Navarra in Spain—a top international medical facility—provides insureds with outstanding care, special rates, comprehensive travel assistance and exclusive benefits for both patients and their companions.

Additionally, the company’s partnership with Jackson Health System includes the VUMI^® International Patient Reception Centers at Jackson Memorial Hospital in Miami and Jose Milton Memorial Hospital in Doral, Florida. These centers offer insureds a VIP experience with luxurious waiting areas, multilingual concierge services, assistance for patients and families, and full-service business centers, all to ensure comfort and support at every step of their healthcare journey.

The Second Medical Opinion VIP^® service is highlighted as complimentary. How does this service mitigate risks of misdiagnosis, and what expertise does MediGuide International bring to ensure accuracy?

The Second Medical Opinion VIP^® service underscores VUMI’s commitment to pursue every avenue on a patient’s journey back to health. It is offered at no additional cost across all plans and does not impact on the deductible.

For each diagnosis, a panel of medical specialists is assembled to thoroughly review every detail of a case. The specialists review and debate all aspects of the diagnosis and recommended treatment. They then deliver a conclusive opinion which reduces the risk of misdiagnosis and enhances treatment outcomes. The results are impressive:

99% of patients recommend the service

86% of cases result in significant treatment recommendations

35% of patients avoid surgery after receiving the second opinion

15% of cases lead to a major change in the original diagnosis

This invaluable service is delivered in partnership with MediGuide International, a globally recognized leader in second medical opinions. The company operates in over 50 countries and supports clients in more than 150 nations.

The International Patient Reception Center in Miami offers “first-class amenities.” Beyond luxury, how does this facility streamline complex medical logistics for international patients?

Seeking medical treatment abroad often brings concerns that extend beyond healthcare itself. The VUMI^® International Patient Reception Center at Jackson Hospital in Miami addresses these challenges by seamlessly managing complex logistics while providing first-class amenities.

Multilingual concierge services are available 24/7, ensuring clear communication and guidance at every step. Additionally, patients and their families receive dedicated assistance for navigating appointments, treatments, and any unforeseen circumstance, providing peace of mind during difficult times.

What does the future hold for your company and its customers? Are exciting things on the way?

The future at VUMI^® is bright indeed. In 2025, the company will begin operating in Europe to meet the region’s diverse healthcare needs. The company has also introduced My VIP Care^™, a groundbreaking, customizable health plan designed to adapt to insureds’ unique needs and budgets. With over 10,000 possible combinations, this product empowers members to design coverage that fits their lifestyle. These initiatives underscore VUMI’s ongoing commitment to redefine healthcare and deliver unparalleled value.

Meet the leader behind the success of VUMI^® Group

David Rendall is the dynamic force behind VUMI’s remarkable growth. As President & CEO, he brings over 25 years of expertise in managed care and health insurance, earning an international reputation for visionary leadership.

Under David’s direction, VUMI^® Enterprise Group has expanded into a powerhouse of 10 affiliated companies spanning the healthcare spectrum, including International Private Medical Insurance (IPMI), employer stop-loss underwriting, medical claims cost containment, and pharmacy benefit management (PBM).

David’s “people-first” philosophy is at the heart of VUMI^®. He has cultivated strong partnerships, such as the collaboration with Jackson Health Foundation, making a $4 million donation in 2024 to the Foundation and supporting the new VUMI^® International Patient Reception Center at the Jose Milton Memorial Hospital in Doral, Florida.

Known for embracing innovation, David has positioned VUMI^® as an early adopter of cutting-edge technologies. By streamlining processes and enhancing services, he ensures the company consistently delivers VIP experiences. A prime example of this commitment is My VIP Care^™, a groundbreaking customizable health plan.

David’s leadership style fosters a collaborative corporate culture where employees are encouraged to share ideas for improved workflows, innovative processes and new products. This ethos has fueled continuous growth, expanding the VUMI^® Enterprise Group team from 700 members in 2023 to over 800 employees worldwide today.

With an unwavering focus on innovation, customer-centric solutions and global partnerships, David Rendall is steering VUMI’s growth and high profile in the global marketplace.

“Multilingual concierge services are available 24/7, ensuring clear communication and guidance at every step. Additionally, patients and their families receive dedicated assistance for navigating appointments, treatments, and any unforeseen circumstance, providing peace of mind during difficult times.”