Developing Leading-Edge Technology Solutions to Help Solve Business Problems and Create New Commercial Opportunities: TrnDigital

“Our main focus is to help our customers to leverage their cloud investments and increase their employee productivity in the best possible way.”

Cloud Solutions are perhaps the most constructive technological innovation of the 21st century. It has seen the fastest adoption into the mainstream than any other technology in the domain. It helps businesses take advantage of the economies of scale at a fraction of the cost. Cloud consulting firms can identify gaps that a company has that might prevent smooth integration and suggest cost-effective strategies to fill those gaps.

TrnDigital is a start-up founded to develop leading-edge technology solutions to help solve business problems and create new commercial opportunities for its customers. It is a niche company specializing in handpicked areas that delivers top-notch quality through its team of full-stack consultants. TrnDigital offers nimble and flexible solutions that have multiple models of engagement to provide business value at every step.

TrnDigital is headquartered in Boston, with offices in New Jersey and Bangalore, India.

Shailendra Singh: Interview Highlights

Can you brief us about your services?

In the era of digital transformation, emerging technologies are integral in helping enterprises navigate through the shift from traditional resource-based models to outcome-based models. That being said, Cloud Solutions have made rapid inroads across all industry verticals. Admittedly, the transformation from on-premise solutions to the cloud from strategizing to seeking a suitable provider is a challenge for most companies. This is where TrnDigital is carving out a niche for itself. Our framework streamlines the cloud migration process for our customers by understanding the core objectives, outlining the overall strategy, and formulating a robust roadmap.

What are the emerging challenges in the landscape?

Microsoft Office 365 and Azure are robust platforms that allow us to build exciting solutions on top of them. However, as with any cloud service, it is a double-edged sword because while there is a tremendous amount of benefits from being able to leverage it for solutions, we also see that we do not have as much control as we would have on-premises. Moreover, given the rapid pace of change from constant upgrades regularly by Microsoft, most companies struggle to optimize cloud solutions to stay ahead of the curve. There could be a certain way of accomplishing a task that is now being set for retirement or in other scenarios, having end-users seeing functionality that their IT is not equipped to support

Elucidate how TrnDigital successfully scales client operations and mitigates their problems?

We help our clients transition their existing applications and data into cloud seamlessly; by ensuring that we can stay ahead of what is out there and help guide how these changes will affect their usage. We start with understanding the critical business objectives and requirements of the customer and establish KPIs based on industry standards and best practices to drive the solution. At TrnDigital, we ensure that at every point of building the solution, it is progressing as per the parameters defined by our customers. Once objectives are established, we begin the evaluation of a cross-section of the customers to identify the requirements for various departments and the key stakeholders involved based on the functionality they are trying to develop. This enables us to create a detailed plan that resolves current problems and matches the given time frame and budget. With most of our managed services clients, we conduct a monthly executive briefing to capture the list of Microsoft’s recent announcements in the past 30 days. We walk through those changes not only together but also specifically highlight the ones that apply to our clients’ current environment. By doing so, this helps us get ahead of the changes that Microsoft is pushing out.

Our main focus is to help our customers to leverage their investment at the same time proportionately increase their employee productivity in the best possible way. Eventually, we do a roll out with the proper information architecture, conduct usability testing, establish a training strategy, and utilize analytics to monitor patterns and detect problems early. At the end of the operation, we collect multiple feedbacks to ensure that the client has made the transition seamlessly and provides them with opportunities to make necessary changes as defined by their constantly evolving business needs.

Could you elaborate on the ‘Qbott’ platform and managed services TrnDigital has to offer?

As enterprises are trying to leverage digital solutions by innovating and offering engaging user experiences—often, these solutions are early in their maturity life cycle and can present complex challenges. The combination of multiple platforms to provide modern experiences, in turn, amplifies the associated risks with interdependencies. TrnDigital offers a centralized cloud-based platform called Qbott to ensure digital investments are delivering value by analyzing and auditing their key attributes across all channels. Qbott helps users to examine drill-down reports and trends for each digital investment on a single CxO Dashboard, enabling stakeholders at various levels to address critical issues promptly. Users can compare the before & after the behavior of digital solutions after the introduction of new releases, infrastructure upgrades, platform upgrades, and other changes into the environment. From a company’s growth, perspective, we offer also managed services for many clients looking for offshore capabilities. We are experiencing significant growth in the sector, and we have a dedicated team of experts that will help manage office 365 with increased efficiency, scalability as per current and future needs in a cost-effective manner with a controlled subscription-based budget.

How would you see the evolution of the company a few years from now about disruptions and transformation within the sector?

With new features being released in the cloud at regular intervals, we see opportunities for providing solutions to fill in the gaps. TrnDigital is in the final stages of delivering products that will automate major workflows to further make the entire process as seamless as possible. Migration Manager streamlines and tracks all migration-related communications under one umbrella, offering automation at every step. It automatically generates weekly status reports of KPIs and analyzes site migration readiness by reducing manual logs interpretations. Users can plan site grouping based on insights recommended from ongoing automated analysis for effective migration.

Another technology we have invested in to ease the burden on human resources and help our customers’ support teams enhance their productivity is Bots. Support Bot for Office 365 can define company-specific responses based on enabled features and governance. It is available 24/7 via in-browser chat or Skype and opens support tickets whenever additional help is required. Support Bot Office 365 can be integrated with ServiceNow, Zendesk, ConnectWise, Autotask, and Remedy.

“We help our clients transition their existing applications and data into cloud seamlessly; by ensuring that we can stay ahead of what is out there and help guide how these changes will affect their usage.”