Drive Successful Migration Projects and Improve Adoption of Your Enterprise Software Investment: Knoa Software

At Knoa, our employees are our greatest assets.

Knoa Software delivers solutions that provide unique insights for optimization of end-user experiences for SAP, Oracle, and other enterprise platforms. Knoa provides the visibility to drive adoption and optimize your workforce. Knoa offers insight on how employees interact with enterprise applications, helps measure the impact on day-to-day operations and, ultimately, increases adoption to realize efficiencies and save money. Organizations can identify complexities of key business functions, and deliver a roadmap to enable users to be more productive, responsive and engaged.

Knoa Software provides software and services to help global organizations identify how people and processes are supported by their enterprise software solutions – increasing technology adoption, user engagement and delivering business value.

Headquartered in Union Square, New York, Knoa’s solutions have helped hundreds of global corporations and government organizations make impactful, real-time, fact-based decisions that enrich and maximize the experience for over a million end users.

Innovating User Experience Management

Knoa, considering its employees as its greatest assets; each is exceptionally talented, motivated and passionate about user experience management and how people interface with enterprise software. The company’s work environment is collaborative and its people are incredibly self-driven towards excellence, guided by the company's core values.

Core Values:

• Customer success
• Innovation
• Productive partnerships
• Teamwork
• Individual empowerment

Continuous Improvement:

The Knoa team promotes diversity and participates in Lunch & Learns, social activities, charitable events, Women in Technology groups, and more. It is always looking for top talent; please contact us to learn about employment opportunities.

The firm’s mission is to be an essential solution provider for every enterprise who is serious about user experience management. It is transforming the user experience management market, providing a new level of insight, technologies, and services to improve enterprise software usage and efficiency.

Solutions for S/4HANA

SAP S/4HANA Migration: Migrate to S/4HANA with confidence by utilizing user analytics to identify project priorities, measure success/adoption and prove ROI.

Knoa for Fiori: Get the analytical insights you need to develop an intuitive user experience and ensure success for your Fiori and SAPUI5 projects.

Knoa for Screen Personas: Actionable end-user data is the key to planning and executing a successful UX project. Knoa provides the intelligence for using Screen Personas to its fullest potential.

Knoa for SuccessFactors: Ensure employee retention, improve user adoption, and maximize workforce efficiencies with comprehensive user metrics.

Solutions for Your Business

Workforce Efficiency: Align enterprise software with key business activities. Identify and remove any impediments that can impact processes and workflow.

Help Desk: Actionable intelligence provides the capability to significantly reduce the volume of support transactions and the mean time to resolution.

Training: Identify key functions, departments and user communities that can benefit from training based on business needs.

IT Transformation: Optimize business-critical applications to support individual user and business outcomes. Provide broader insight into application effectiveness.

Adoption: Gain productivity benefits by closing application adoption gaps. Ensure that critical systems are in sync with ever-changing business demands.

Business Value: Accelerate business operations, drive change and reduce technology risk. Pinpoint compliance and security vulnerabilities.

Employee Experience: Knoa UEM enables you to monitor, measure, and quantify every employee interaction with enterprise software to ensure a positive employee experience.

Happy Customers

“With the insights provided by Knoa, we are now able to resolve each usability issue in the most appropriate ways – through increased training, business process modification, development of an SAP Fiori mobile application, or whatever else makes sense for that use case.”

- Gibbons Saint Paul, Salt River Project

“Siemens needed the right tools to improve the process, performance, and quality of user support services. The success of the project is due to the involvement of a large number of users from all of the company's areas and work processes and unconditional support from the board of directors.”

- Mauro Wagner Batista, Knoa Project Manager

“The Knoa solution gives us actual data to tell us where the problems are – it’s a visual representation of what people are actually experiencing. I love the Knoa solution because it helps me to do more with less, and my job is to help people do their jobs better without letting technology get in the way.”

- Julie Challinor, Dulux Group

Greet the Leader

​Brian Berns, CEO: Brian is a successful software industry veteran with over 20 years of executive experience, including as President at Ericom Software. Brian also held the position of Division VP at FICO and SVP of North America at Brio Software (acquired by Oracle). Additionally, Brian has been the founding member of several successful software start-ups including Certona and Proginet.

Brian has a BA from Yeshiva University, an MS from NYU, including studies at the NYU Stern School of Business MBA program, and computer science at the graduate school of the NYU Courant Institute of Mathematical Sciences.

“We provide software and services to enable global organizations to align people and processes with enterprise solutions – increasing technology adoption, user engagement and delivering business value.”