Elevating Efficiency: Fixflo’s Discreet Dominion over Intelligent Property Tech

The Silicon Review

In the relentless world of real estate, where time is scarce and tenant expectations are rising, property managers, landlords, and agents often find themselves entangled in the complexity of repairs and maintenance. It is in this environment that Fixflo, the award-winning repairs and maintenance platform, is rewriting the rules of engagement. With a powerful blend of intelligent automation, centralized communication, and specialist workflows for every property sector, Fixflo has become the go-to solution for over 2,000 agencies across the UK. Founded in 2013 by former property lawyer Rajeev Nayyar and Duncan Careless, ex-CTO of Friends Reunited, Fixflo was born out of real, lived experience. Rajeev, managing a property in the UK while living in New Zealand, found himself bogged down in the chaos of remote repair coordination. Recognizing a gaping hole in the property tech market, he returned with a mission to transform the tenant-landlord-agent repair triangle into a system that simply works. And with Duncan’s technological acumen, they turned a problem into a platform that now powers over 1.6 million residential and commercial units. Today, Fixflo handles more than 150,000 maintenance tasks every month. Its impact isn’t just measured in numbers, but in the way it has elevated industry standards, empowered stakeholders, and digitized what was once an exhausting analog experience.

Purpose-Built Software That Thinks Like an Agent

At its core, Fixflo is more than a repair reporting tool it is a fully integrated solution designed to handle planned, reactive, and emergency maintenance with seamless fluidity. Whether it’s a letting agency, block manager, or student housing provider, Fixflo adapts to the nuanced operational needs of each vertical. From multilingual, image-based reporting portals to compliance-tracking dashboards and intelligent workflow automation, every feature is designed to reduce callouts, increase first-time fixes, and keep everyone in the loop. Lettings agents, often buried under maintenance requests and statutory obligations, find salvation in Fixflo’s intuitive design. The platform ensures legal compliance while freeing up precious hours to focus on client satisfaction and business growth. Meanwhile, for block management firms navigating the minefield of Section 20 notices and building safety regulations, Fixflo centralizes every interaction into a secure, auditable system so nothing falls through the cracks, no matter how complex the structure.

Scalable Automation Meets Human-Centered Design

The genius of Fixflo lies in its ability to balance automation with empathy. For student housing managers, the platform empowers tenants to self-diagnose minor issues and escalate more serious problems via an interface available in over 40 languages. For Build-to-Rent operators, custom dashboards surface key performance indicators at a glance, allowing for efficient multitasking without losing the human touch. Social housing providers benefit from Fixflo’s planned preventative maintenance module, which anticipates compliance needs before they become legal liabilities. All communication whether with contractors, residents, or internal teams is housed in one auditable stream, simplifying oversight and documentation. The result is a quieter inbox, fewer missed deadlines, and fewer expensive surprises. Even tradespeople are brought into Fixflo’s ecosystem through the Contractor Marketplace. With no subscription fees or bidding wars, contractors can gain access to thousands of vetted jobs every month. It’s a win-win for everyone: property managers get trustworthy help at a moment’s notice, and contractors get a steady pipeline of relevant work.

Meet Aidenn: AI with a Real Estate Brain

At the cutting edge of Fixflo’s evolution is Aidenn, the AI-powered repairs assistant integrated directly into the platform. With Aidenn, repetitive admin tasks like issue categorization, contractor assignment, and status updates are no longer a manual burden. The AI learns from every interaction, enhancing accuracy and efficiency over time. As a result, teams spend less time managing repairs and more time driving value. Aidenn not only accelerates workflows but also elevates customer satisfaction by ensuring that urgent matters are prioritized, and minor concerns are resolved with intelligent routing. With AI in the driver’s seat, Fixflo is future-proofing property management one repair at a time.

An Ecosystem Designed for Growth

What sets Fixflo apart from its competitors is its understanding of the real estate ecosystem as a whole. It’s not just about fixing problems; it’s about enabling businesses to grow sustainably and compliantly. Its platform connects landlords, tenants, contractors, and property managers in a frictionless loop, reducing operational noise while boosting service delivery standards. For agencies looking to scale, Fixflo provides the kind of structure that supports expansion whether that means handling more units, maintaining higher compliance standards, or expanding into new sectors like Build-to-Rent and Social Housing. Its customizability ensures it remains a valuable asset whether managing 50 units or 50,000.

The Future Is Frictionless

As property technology continues to evolve, Fixflo remains firmly ahead of the curve. Its ongoing product development is fueled by real-world insight and direct engagement with users, ensuring that innovation is always rooted in practical value. With its strong foundation, scalable architecture, and AI-augmented future, Fixflo is not just a repair reporting tool it’s a transformation engine for modern real estate.

Rajeev Nayyar, CEO and Co-Founder