Magazine Store

50 Best Workplaces of The Year 2018

Improving Service Delivery across All Organizations: Cherwell


Digital Service Transformation done Faster

Modern workplaces are dependent on technology, data, and processes—workers need access to information and support to do their jobs. As the number of systems has grown and the ability to connect them has become more complex, services become fragmented, resulting in failed service experiences. As a result, if service fails, work stops.

This is where Cherwell comes into the picture. The firm empowers organizations to improve service experiences and automate workflows using data that stretches across contexts and business units. The result is meaningful and measurable digital service transformation, delivered faster. The company provides a Smarter Approach to Service. Cherwell improves service experiences across the entire organization through integrated, adaptable technology. Whether addressing customer needs and desires, demonstrating a determination to solve problems, or making a commitment, to tell the truth, smarter service is what transforms functional teams into phenomenal ones. Cherwell was founded on the notion that service comes first. And effectively managing service experiences is vital in helping organizations adapt faster, saving precious time and resources.

The Company’s Core Values

The following are the principles by which it measures its success and stays focused on its priorities:

The heart to work -Sharing everyone’s enthusiasm for the work done in the office and passionately pursuing others' success as strongly as its own is one motto that the firm follows every day.

The Hunger for the Market -The Company is constantly growing and is making a significant positive impact for all its customers, its partners, and the employees. This is something the entire team follows.

Humility is Always Followed -The firm teaches its entire employee to respect all. Every single task is approached in a very decent manner with curiosity. Finally, it teaches not to show any arrogance.

Honesty is the Best Policy -Yes, the company certainly follows this motto by always telling the truth. Even when difficult times knock the door, it is welcomed with a smile. This is how the company acts by further showing integrity and authenticity.

Products and Services Offered By the Company

The award-winning Cherwell® Service Platform allows you to automate workflows, integrate systems, and improve employee productivity for departments inside and outside the traditional boundaries of IT. Named a leader in the Forrester Wave for Enterprise Service Management, its innovative solutions for HR, Security, PPM, and Facilities, combined with codeless configuration, provides a simple and cost-effective way to make workflow across the enterprise.

Its Service Management is a comprehensive service desk verified for eleven ITIL® processes. But its real power is its flexibility. With Cherwell, you can rapidly meet changing and growing demands across the organization, from IT to Facilities, HR, and beyond—all with fewer headaches and lower costs.

Further, the company’s Facilities Management solution enables facilities teams to meet the needs of the business by automating workflows related to day-to-day work orders, work assignments, maintenance tasks, and facilities-related projects. With an intuitive user portal, omnichannel communication, and more, Cherwell helps modernize and optimize facilities management processes and provide a better service experience for employees.

Cherwell's Information Security Management Solution (ISMS) provides enterprise security management capabilities—such as risk and compliance management and incident request management—on top of the Cherwell® Service Platform, addressing the demands of both security and service desk leaders. As a result, you’ll reduce risk and improve compliance while making your service desk more powerful and secure than ever. Project & Portfolio Management provides the visibility and controls the project managers need to improve project outcomes. It helps you make better decisions about which projects to execute and gain improved visibility into resource utilization and project status.

Cherwell® Asset Management is a software asset management (SAM) tool built for organizations that want to reduce software license spending, IT overhead, and software audit risk. It allows you to consolidate your hardware and software license, usage, and inventory data to seamlessly track and manage IT investments—and abandon Excel spreadsheets. Cherwell Asset Management integrates seamlessly with Cherwell Service Management, populating the Cherwell CMDB with IT asset data.

The Services offered by the company include Learning, Professional, Documentation, Technical Support, and Community.

The Ace of This Deck

 Sam Gilliland, CEO:

Setting the company’s strategic direction and driving its customer-first vision. Sam leads the company’s continued growth beyond IT Service Management (ITSM) and into new markets across the enterprise. Sam draws on his knowledge of and passion for technology to improve customer service experiences and make peoples’ lives easier. For nearly a decade, Sam led more than 10,000 employees in 60 countries as chairman and CEO of travel industry technology giant Sabre Corporation and Sam has served on the boards of Sabre Corporation and, Brinks Home Security Holdings, Carlson, Inc., Gogo, Inc., Rackspace Hosting, Inc., and Digital River. Under U.S. President Barack Obama, Sam served on the President’s Management Advisory Board and on the Energy Security Leadership Council. He also served as chair of the U.S. Commerce Department’s Travel and Tourism Advisory Board. Sam holds an M.B.A. from the University of Texas at Dallas and a bachelor’s degree in electrical engineering from the University of Kansas.

“Optimize your ability to deliver services more efficiently, reduce demand on operators, and manage processes, workflows and service experiences.”