Robert Stevenson, CEO of INTELITY: A leader with deep backgrounds in both hospitality technologies, leveraging clients the most advanced guest experience platform

The Silicon Review

According to a study by McKinsey, 70% of buying experiences are based on how the customer feels they are being treated. With knowing that more than half of the customers coming into your hotel or many of your hotel properties are influenced by their experience, what are you doing to differentiate yourself? There are many ways that a hotelier can elevate their guests’ experiences through their hotel Property Management System (PMS) or through guest experience platforms. Through a cloud-based PMS, hoteliers can build guest profiles to tailor personalized experiences during future stays. With the data capturing intelligence built into a property management system, hoteliers can collect and act upon their guests’ likes and reward them for being a loyal customer. By building guest profiles, hotels can boost their lifestyle marketing efforts and drive more revenue through hotel packages.

Through a guest experience platform, such as INTELITY, hoteliers can better their management and automate staff operations so that the main focus remains to be on the guest. Through real-time analytics built into the platform, your staff will be able to track revenue and view guests buying habits. INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. It offers its customers comprehensive end-to-end solutions to manage guest experience and staff operations, in a single platform. In 2018, INTELITY merged with KEYPR yielding a combined 15 years of hospitality experience, rapid growth, and the most complete hospitality technology platform on the market. Its hospitality platform is more than a series of devices, features, and integrations. It’s a complete solution that elevates the guest experience while addressing the common pain points that occur throughout your everyday operations.

Enhancing Guest Experience with Digital-First Platform

Smart-Room Tech: Offer guests digital access to your property’s services, amenities, dining, and more, while replacing print collateral and compendiums, with their in-room tablets. With in-room tablets, hotel guests have unparalleled access to services and amenities without leaving the comfort of their room. Easily and swiftly manage content, including digitized dining menus and high-impact, personalized promotions through the Content Management System in GEMS^®. The INTELITY platform integrates with more than 100 PMS, POS, room controls, and ticketing solutions, making it easy to incorporate hotel tablet features and functionality directly within your existing technology stack.

Mobile Check-In & Checkout: Enable guests to bypass the front desk and head straight to their rooms for a contactless mobile check-in and checkout experience. As part of Mobile Check-In or as a standalone feature, certified integrations with leading PMS and BLE lock systems make their Mobile Key a safe, reliable option for keyless entry to access control for guests. Provide guests with secure and convenient access to their rooms and common areas throughout your property while reducing the need for plastic key cards and cleaning. The INTELITY platform creates endless opportunities to reach your audience when they are paying the most attention using Guest Marketing tools.

Omnichannel Marketing Platform: Without an integrated technology solution, most hotels traditionally lose touch with guests once they enter their rooms. Live! Casino & Hotel has leveraged the INTELITY technology platform to better connect their guests to the casino floor, optimize service delivery, and ultimately improve the overall guest experience. Connect with your guests in real-time through in-app messages through a single interface. Keep guests informed and send special offers directly to the inbox in your guest’s mobile app or their room’s tablet.

Guest360^TM: Predicting guest needs just got easier with comprehensive data on everything from service request frequency to average dining check size. Gain insight into who’s staying at your hotel with Guest360^™, a holistic look at your guests and their digital activities during their stay.

GEMS^®: Your team can focus on guest satisfaction fielding service and maintenance requests, while keeping up with preventative maintenance and work orders, all from one ticketing hub. GEMS allows your team to manage the content of your mobile app and smart-room tablets all from one place. Make real-time updates to your digital compendiums, food and beverage menus, and digital storefront items — while avoiding printing and distribution costs. GEMS provides your team an efficient way to manage digital marketing campaigns from a single dashboard.

Robert Stevenson | CEO

Robert Stevenson is a tech and entertainment executive with more than 20 years of rich experience across a broad array of disciplines, including product and business development, marketing, engineering, and finance. Prior to the formation of INTELITY, Robert served as CEO of KEYPR, helping to lead the company to significant growth and also, Head of Content Strategy for Oculus, the world’s largest VR & AR platform purchased by Facebook for $3Bn. Robert was also Chief Product Officer at Sony Computer Entertainment’s GAIKAI, acquired for $380M, with a corporate reporting line into Sony Interactive Entertainment, where he led the global brain trust behind the world’s largest game streaming service, PlayStation Now. Robert has an MBA from Northwestern University’s Kellogg School of Management and has completed undergraduate studies in Design and Computer Science at North Carolina State University. He is a seed investor in a number of tech and F&B start-ups and works with young entrepreneurs and advisory boards to help them reach their goals. When Robert is not focused on building great businesses, he spends his time with family, friends, and wine, often in joyful combination.