Providing Robust and Most Advanced Hospitality Technology Platform to Manage Guest Experience: INTELITY

The Silicon Review

As technology continues its rapid advance across all industries around the world, hospitality is really beginning to see the benefits. Hotel management software has come a long way in helping hoteliers improve the way their business operates, and there is little doubt as to its transformative impact. It helps you to streamline administrative systems and processes, as well as boost the company's overall operations. It's easy to see why the vast majority of hotel owners believe an excellent management system is essential for their business.

INTELITY is the provider of the most comprehensive guest engagement and staff management platform for the hotel, casino, cruise, and luxury residential markets. The company provides fully integrated solutions to better connect and manage a mobile-first guest experience and staff operations in a single platform. With a total of over 15 years of experience providing the hospitality industry with some of the most advanced technology available, INTELITY has become the leader in guest experience and work stream automation. Founded by leaders with deep hospitality and platform technologies, the company built successive tech iterations around key elements of the digital traveler's journey.

Industry-Leading Services Offered to Enhance Guest Experience

Contactless Guest Experience: It gives guests unprecedented control over their stay and service with industry-leading mobile capabilities. From their own devices, guests can access information, make service requests, and more—providing a modern, mobile guest experience while also eliminating unnecessary guest-staff contact and increasing safety. Also, it reduces physical contact between guests and staff, while encouraging communication before, during, and after their stay by implementing a native or web-based mobile app for your property or brand. It enables guests to bypass the front desk and head straight to their rooms for a contactless mobile check-in and check-out experience. The inclusion of Mobile Key, abstracted payment capability, and ID verification ensure a seamless check-in process.

Elevated Guest Experience: In recent times, modern travelers are used to digital convenience, With INTELITY’s guest experience program ensure guests have access to everything they need for a perfect stay by empowering them with in-room technology that feels comfortable and familiar. With two Android options—the 8″ Lenovo Smart Tab M8 and the 10″ Lenovo Smart Tab M10 with Bluetooth speaker dock—there’s a tablet to fit the modern atmosphere of any guest room design. Enable convenient, fully contactless dining experiences for guests by replacing hard-to-sanitize printed menus and in-person deliveries with simple digital ordering and touchless delivery. Part of an omnichannel marketing platform, In-Room Tablets feature full-screen digital promotions easily managed from the Content Management tools within GEMS. GEMS integrate with all major PMS, POS, spa booking, and ticketing solutions to simplify complexity and provide a fully-connected tech stack. Through partnerships with industry leaders, the core INTELITY platform expands to include additional hardware to elevate the guest experience even further.

Operational Efficiency: Ease administrative stress and reduce mistakes with GEMS, its Guest Experience Management System. Leverage insightful data and a suite of dedicated tools to automate and streamline daily operations, manage incremental revenue streams, and aid in elevating the guest experience. Resolve customer complaints quickly, schedule preventative maintenance, and streamline operations from a single dashboard. Manage all of your mobile and in-room content from one place. Make food and beverage menu changes, manage store inventory, and make compendium updates in real time—avoiding expensive printing costs. Make informed decisions to improve your property, based on accurate data. Go above and beyond to provide guests with a thoughtful concierge experience based on feedback and previous interactions.

The Leader Upfront

Robert Stevenson is the Chief Executive Officer of INTELITY. He is a tech and entertainment executive with more than 20 years of rich experience across a broad array of disciplines, including product and business development, marketing, engineering, and finance. Prior to the formation of INTELITY, Robert served as CEO of KEYPR, helping to lead the company to significant growth and also, Head of Content Strategy for Oculus, the world’s largest VR & AR platform purchased by Facebook for $3Bn. Robert was also Chief Product Officer at Sony Computer Entertainment’s GAIKAI, acquired for $380M, with a corporate reporting line into Sony Interactive Entertainment, where he led the global brain trust behind the world’s largest game streaming service, PlayStation Now.

Mr. Steveson has an MBA from Northwestern University’s Kellogg School of Management and has completed undergraduate studies in Design and Computer Science at North Carolina State University.