Juan Pablo Jutgla, CEO of PayRetailers: Leading Cross-Border Payments in LatAm

The Silicon Review

In the dynamic world of today’s business, the ability to recognize opportunities and develop innovative solutions can make the difference between success and stagnation. Juan Pablo Jutgla, Founder and CEO of PayRetailers, embodies this entrepreneurial mindset. His story begins with a clear vision: to address the lack of a reliable service for merchants seeking to process international payments in Latin America.

Latin America is a constantly evolving market, with a growing demand for global products and services. However, merchants faced considerable challenges when trying to accept payments locally and provide a seamless shopping experience for their customers. The diversity of regulations, payment systems, and currencies in different Latin American markets complicated the situation.

In response to this gap, the innovative PayRetailers payment platform, driven by the mission to simplify cross-border trade in the region and provide an all-encompassing solution for businesses looking to expand and reach a constantly growing customer base. Juan Pablo Jutgla, guided by the specific needs of Latin Americans, set out to create a payment processing system that overcame these obstacles and provided an integral solution for international merchants.

Q. What services does PayRetailers offer, and how does it stand out in the market?

At PayRetailers, we have transformed the dynamics of payments through a comprehensive approach. We distinguish ourselves in the market by providing a complete solution for payment management, enabling our clients to conduct transactions and settle funds with agility and efficiency.

Our payment processing solution is a perfect blend of strength and cutting-edge technology. We currently operate in more than 12 countries in the region, allowing payments in various currencies and automatic conversions to the merchant’s preferred currency. This processing capability is based on state-of-the-art tools, resulting in a comprehensive solution that simplifies cross-border payments and reduces operational costs.

We also facilitate offering a wide variety of payment methods, including traditional ones and local options. This means that we optimize your payments by offering different alternatives, including cash, credit cards, and digital options, to provide a more convenient and satisfying customer experience. At PayRetailers, we achieve this by adapting the payment experience to the local preferences of customers in terms of location, language, and currency, driving conversions through reliable and familiar payment methods. Moreover, businesses have the flexibility to perform local, international, or mixed settlements as per their needs.

With our detailed transaction reports, we empower businesses to analyze behavioral patterns and operational efficiency, enabling them to make more informed and strategic decisions.

Compliance in a Diverse World of Regulations

In the global payments landscape, compliance with diverse financial regulations across different countries remains a constant challenge. At PayRetailers, our strategy is built on localization, which means we dedicate ourselves to understanding the specific regulations in force in the markets where we operate, ensuring uncomplicated and seamless compliance for our merchants.

Adaptability and Diversification

We serve a wide range of clients in diverse industries and markets. We adapt to the specific needs of each client and market, identifying common patterns that lead to technological and product opportunities.

For example, in Brazil, where the Central Bank plays a crucial role in the issuance of new payment products, market conditions are largely dictated by government regulations. PayRetailers adapts to these conditions, responding to both merchant demands and market situations.

Through constant analysis of the information collected in our operations, we develop diversification and expansion solutions. These tools are designed to mitigate challenges and generate new initiatives that support our continued growth and success.

We recognize the remarkable diversity in payment preferences among different countries, and, for this reason, our local teams in each market strive to address these particularities, ensuring a seamless integration. Moreover, our strong commitment to service is evident through a dedicated customer support team available 24/7 to address any concerns that may arise.

Security as a Priority

Payment security is a priority for both customers and PayRetailers. The company strives to comply with all necessary parameters, which change by country, bank, and strategic partner involved. Obtaining certifications such as PCI DSS and actively seeking international certifications are part of our commitment to the security and protection of user funds.

Q. What are PayRetailers’ ambitions and future projects?

One of our most ambitious goals is to transcend geographical borders and establish a globally scalable solution. Based on the requests and needs of our merchants, we have thoroughly researched strategic markets. As a result, we have plans to expand our operations to Africa and Europe.

As a first step toward this ambitious vision in the European continent, we are pleased to announce the opening of our new offices in Sofia, Bulgaria. This strategic move is supported by the city’s strong technological reputation, which will provide us with the opportunity to explore global opportunities and collaborate with leading professionals in the technology sector. For PayRetailers, this initiative marks an exciting milestone in our ongoing commitment to strengthening our technological infrastructure in a single solution to achieve global expansion.

In addition, we have on the horizon the launch of our digital wallet in Latin America during the first half of 2024. We are excited to introduce this innovative service, which we are confident will revolutionize the region by providing a comprehensive and agile solution for users. With disruptive features at its core, this digital wallet will redefine the financial experience of users by offering an all-encompassing and centralized solution.

Meet the Leader Behind PayRetailers’ Success

Juan Pablo Jutgla, Founder, and CEO of PayRetailers, is a highly qualified professional with a degree in Accounting and specializations in marketing and finance. Since 1995, he has held leadership roles in prominent financial sector companies, becoming an expert in payment services, e-commerce, investments, banking, and financial technology.

In 2017, he channeled his extensive experience in managing online solution providers to create PayRetailers. This innovative payment processing platform, with headquarters in Barcelona, Madrid, and a strong presence in Latin America, is a direct result of his vision and exceptional skills.

Under his visionary leadership, PayRetailers has become a key player in the online payment ecosystem, enabling businesses to capitalize on growth opportunities in Latin America. His dedication and commitment to excellence continue to drive PayRetailers’ success, contributing to the advancement of the industry and the development of payment solutions in the region.