Leaders in Transforming the World’s Biggest Companies: Genpact

Digital transformation is about much more than just technology. Successful transformation also requires experience and a fresh perspective on how digital innovation impacts customers. When companies harness digital technologies through a flexible platform, they can accelerate their journey from robotic process automation to intelligent automation with AI.

Genpact is a global professional services firm that makes business transformation real. It drives digital-led innovation and digitally-enabled intelligent operations for its clients, guided by its experience running thousands of processes for hundreds of Global Fortune 500 companies. Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Genpact began in 1997 as a business unit within General Electric. Powered by AI, digital platform by Genpact is transforming what’s possible across industries.

Q. What makes Genpact’s Cora different?

Genpact Cora delivers enterprise-wide digital transformation using automation, analytics, and artificial intelligence. Its clients are using Genpact Cora to improve customer experiences and become disruptors in their industries.

• Domain-driven: Genpact Cora is built using Genpact’s deep process and industry knowledge
• Customer-centric: Platform is designed for journey-driven transformation
• Flexibility: Plug-and-play components can be added over time

Digital Transformation Solutions

Analytics: Genpact uses its consultative approach to reimagine operations and embed analytics. By harnessing opportunities from big data, machine learning, data engineering, and data science,it delivers tangible business outcomes. It helpsclients design an analytics strategy and deploy it in their business while enabling them to make better decisions using data science, artificial intelligence, and machine learning.Cora Analytics uses big data, data science, data engineering, and machine learning to deliver deep insights and uncover opportunities that can transform their business.

Industry analysts such as Gartner, IDC, HfS Research, and Everest Group, consistently rate Genpact as a leading global provider of analytics services.

Artificial Intelligence: When companies can spot patterns, make predictions, and respond faster than their competitors, their potential is unlimited. Genpact transforms their business models and uses machine learning to grow sales and engage with customers. Its computer vision solutions transform business models to improve the customer experience and increase profit margins. Its machine learning solutions find new patterns across multiple datasets, enabling more accurate forecasting to prevent lost sales and grow productivity.

Automation: Genpact runs and automates operations for hundreds of companies across industries. Clients can tap into its extensive experience with dynamic workflows, robotic process automation, and ambient computing to create their automation roadmap. With its deep process expertise, Genpact drives transformation and ROI where others can't with robotic process automation (RPA). It partners with Automation Anywhere, Blue Prism, and UiPath. Clients can embed dynamic workflow to connect the front to the back office with Cora SeQuence, its intelligent business process management software (iBPMS) for real-time work optimization and case management.

Customer Experience: Genpact combines design and agile methods so companies can better understand their customers and create better opportunities to engage with them. They can develop better customer experiences by fusing design thinking and user experience with agile methodologies.

Solution Offerings

Core Business Services: Genpact transforms how the world's largest companies approach business processing. Its experience running operations for banks, insurers, and consumer good firms give it an unmatched level of expertise. Whether strengthening customer engagement, controlling costs and capital, or reorganizing clients’ firm, it is well positioned to help them reach their goals. It provides solutions like Commercial Lending and Leasing, Mortgage Services, Customer Care and Collections, Onboarding and Activation etc.

Finance and Accounting: By eliminating burdensome transactional processes, finance leaders can uncover intelligent insights and support major businesses decisions. Powered by advanced organizational models, digital technologies, and predictive analytics, finance becomes a strategic business partner that drives growth. It provides services like Accounts Payable, Enterprise Performance Management, F&A Multi-Tower Consulting, Invoice to Cash etc.

Procurement and Supply Chain: Procurement and supply chains are transforming their reputations by embracing digital. No longer focused on cost savings, they are using digital technologies, advanced analytics, and reimagined processes to improve customer satisfaction and free up working capital. It provides services like Automation, Customer Experience, Industrial Internet of Things (IIoT), Order Management, Source to Pay etc.

Meet the Leader

NV "Tiger" Tyagarajan, Chief Executive Officer: Based in New York, Tiger is credited as one of the industry leaders who pioneered a new global business model and transformed a division of GE (formerly GE Capital International Services) into Genpact. In his current role, Tiger spends a lot of his time with the C-Suite of large global corporations, helping them drive change globally and get more competitive in their industry. Tiger began his career with the Unilever Group in India where he spent seven years in sales and marketing and then three years with Citibank’s Consumer Financial Services businesses in sales, operations, and credit. He joined GE Capital in 1994 as head of Risk in India and went on to become CEO for GE Capital's Global Consumer Finance and Auto Financial Services business in India.

Tiger has a degree in mechanical engineering from the Indian Institute of Technology, Mumbai, and an MBA, majoring in finance and marketing, from the Indian Institute of Management, Ahmedabad.

“We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details.”