Kiran Mann, M2M Business Solutions Founder: “Leadership is fundamental in creating a positive, idyllic company culture and setting the platform for happy, productive, and fulfilled employees”

The Silicon Review

M2M is a unique Business Advisory & Consulting firm based in Toronto, Canada. The company primarily offers services in the areas of Consulting & Advisory, Leadership Paradigm & Professional Development. M2M has a breadth of experience working with the C-suite across industries like Manufacturing, Plastics, Logistics, Food, IT, Automotive & Construction. Kiran Mann, Founder of M2M, in her pre-M2M Avatar, had spent 22 successful years in the automotive industry in leading companies. She was a successful person in Automotive, but that didn’t fulfill her. Belonging to just one industry didn’t seem like her lifelong dream. Kiran wanted to fulfill her true purpose - she wanted to belong to more, transform more, and bring more value to more places. Secondly, life in the corporate had become a series of firefights, the urgent trumping the important.

Kiran noticed gaps in the journey of brands and companies. Gaps in thought process, gaps in implementation & most importantly, gaps in processes. Gaps are obstacles to success. She wanted to fill these gaps with a human-centric approach, establish clear processes, create inspired employees, and ultimately contribute to Business Excellence.

Outstanding services and delivery

M2M’s bespoke training programs have been developed based on its clients’ needs and are customized to their unique objectives. They are a response to the market threats of this decade, and they help close the gap between the current state and desired state. Developing a skill requires understanding themselves and seeing the need for change. M2M has introduced customized models & tools that develop/polish human skills and focus on connecting individuals to teams and Organizations, starting with “Leading Self” and “Finding Self” for work-home balance. One of M2M’s models, WHO (Who am I?) and WHAT (What do I want, my goals?), brings clarity and direction in identifying ourselves; connecting to WHY (What is the purpose of my goals?), executing with HOW (How will I execute it?) and define the accountability and timeline with WHEN (When will I do?).

M2M doesn’t offer generic training programs off the shelf. The company has super-targeted, custom-created training programs to bring a response to the specific needs of its current customers. During the course of consulting & advising the clients, they have come to trust M2M’s delivery & communication process to the extent that they approach the company with specific issues and objectives and ask the team to enable their people to overcome these obstacles via training. In many instances, their current training programs don’t offer the exact details of the curriculum which is required for sustainable success. Or have gaps in application and measurement. M2M’s program designers are experts and practicing specialists and bring the input of practical and sustainable solutions based on the current gap and desired goal.

Staying ahead of the curve

M2M wants to be renowned for its expertise in recognizing that every organization is different from another and building solutions that are Made to Measure (M2M). Twenty-three years of experience enables the company to provide clear insights, unique solutions, and measurable results that far eclipse the investment of its clients. The company is recognized for its futuristic approach and the ability to use customized, unconventional tools and techniques to play a critical role in enhancing the overall value and making organizations empathetic, efficient, and highly profitable. Every program that M2M has worked with comes with sustainable and measurable execution & outcome. The price tag attached is an investment, the outcome of which is profits, efficiency, process improvements, and success in the market.

The company also focuses on some quick results in the beginning, to gain impetus, get popular buy-in and influence the stakeholders towards long-term commitment to change. When the TSR asked M2M’s Founder how the company maintains a strong relationship with clients, she stated the points below:

Working very closely with my clients to understand their pain points and where is their vision driving them. So, we can align ourselves and bring more value in our products
Working very closely with my own team, via weekly meetings & daily updates. I follow our own ARAF Principle – Authority, Responsibility, Accountability, Follow up
Crucially, I recognize my people at right time, at right place, in the right way, with full heart. To keep our collective passion going strong.
We treat every feedback from clients positively. Feedback is critical to us; we analyze each feedback and respond quickly with appropriate action including tweaks and adjustments.

Growth story of M2M and path ahead

Before the Pandemic, M2M was a small organization finding its way. The company had launched a few good programs and was in a take-off position. As soon as it reached this position, Covid hit us all. When that happened, M2M quickly pivoted and found out the pain points of its customers. The company started to figure out how and where it could help them. The team at M2M started to get ready for this, and they accelerated their future plans to the NOW. The team worked day and night to turn the challenge around into an opportunity. M2M approached clients who realized the opportunities, who had time on their hands, and who were willing to try the company’s new approaches and be ready when times turned around. Post-Covid, these very companies are much stronger at the moment. 2020 was mired with market threats, uncertainty, and constant change. M2M maintained its laser focus on Vision, Profitability, and Profits. The company developed the framework of a Happy Organization and first took itself through the journey of becoming one. Through the Pandemic and resultant chaos, M2M stuck to its mission and continued to apply its Happy Theory to many courageous companies across industries.

The company’s key offering, The Happy Organization (THO), is a complete consulting and advisory service by M2M. It is M2M’s key promise to its clients, and the team is committed to building ‘The Happy Organization’ everywhere they can. M2M helps encourage workplace innovation for market competitiveness, customer experience to make them feel valued, and a happier organizational environment with consistently higher levels of employee satisfaction and retention. All these crucial parameters then align to achieve sustainable profitability, business growth, and readiness to overcome key market threats of this decade. THO format has been so successful that M2M is creating an online version – to be launched. The company wants to make sure that its customers have the option to go through the course and do it themselves.

About the leader behind the success of M2M Business Solutions in her own words

I am a staunch Carpe-Diemist, waking up every morning to experience the best of NOW, the present. In 2017, I left manufacturing and opened the doors of M2M Business Solutions with a mission and a dream to transform organizations into Happy Organizations. My team and I believe that by encouraging employees to be inspired providing those with clear plans and structures aligned with business strategies, they can fulfill their goals while accomplishing the company’s goals. The unforgettable conversations with colleagues on system and process gaps; and the constant battle of employers and employees on market threats are a norm each day. Celebrating every milestone completion with our customers, I am proud of some of our recent achievements, as “Top 10 Inspiring CEO 2021” and “Best consulting and advisory firm 2021, Canada.”