The Silicon Review
“NetReputation has been at the center of numerous client success stories over the last few years, something evidenced by our industry-leading review presence on Google, TrustPilot, Clutch, Facebook, and more.”
NetReputation, an industry-leading reputation management firm, provides world-class online services for individuals and businesses. It operates worldwide.
NetReputation was recently named an Inc. 5000 fastest-growing firm for the third straight year. Plus, it’s recognized by many of the industry’s leading publications as one of the top firms specializing in online reputation management.
The firm was founded in 2015 and is based in Sarasota, FL.
To highlight and further understand what NetReputation stands for and seeks to explore in this segment, I sat down with NetReputation Founder Adam Petrilli, who also serves as the company’s Chief Executive Officer.
Below is an excerpt.
Q. What’s your story? And tell us what motivated you to establish NetReputation?
I’ve always had an entrepreneurial mindset. I’ve also always enjoyed the thrill of building something meaningful that serves a real need and adds value to people’s lives.
NetReputation was born from that passion. I noticed a sincere and growing demand for online stability and protection, particularly among business owners who surprisingly had very few quality options for managing online threats at the time. As an entrepreneur myself, I wanted to provide businesses the chance to fight back and pursue their unique vision on a level playing field.
With NetReputation, I found a way to give business leaders a way to control their online destiny, to deliver innovation and value without spending endless time and resources battling fake reviews and other negative items. I believe everyone deserves the opportunity to defend and define their brands on the web, and we’ve built a reputation management service suite that helps entrepreneurs minimize distractions and realize their long-term vision.
I wanted a way to empower online opportunity and success for business owners. NetReputation is the realization of that objective.
Q. Tell me about the most difficult customer encounter you’ve experienced. And how did you handle it?
Many clients come to us in the midst of a major online crisis and are often quite upset or even panicked as they begin the reputation repair process. Because so much hinges on online interaction these days and so much is riding on what shows up in search results, this is completely natural and understandable. After all, just one negative news story or viral video is all it takes to drag your image through the mud, and that can have real consequences for consumer trust, online engagement, and long-term revenue.
Of course, this can sometimes make for a challenging customer encounter, and that’s okay. We’re sensitive to the issues facing business owners and entrepreneurs, and we take great care to address each client’s concerns carefully and comprehensively, no matter what they’re coping with. That’s just part of our DNA, and it’s essential to delivering a consistently world-class experience.
We’re not just here to help, but also to utilize all the tools and technology at our disposal to deliver peace of mind. Whatever the problem, whether it’s one bad link or a string of harmful reviews, our employees are empowered to handle the situation and navigate clients toward a brighter future. Client success is our success, and we take that very seriously.
Q. Trust is one of the most important currencies of leadership that requires authenticity and consistency to maintain. What’s your take on this?
In my experience, effective leadership isn’t possible without that constant undercurrent of trust. That’s true across any organization. Internally, being able to trust managers and senior leadership to have your back and make the right call, and to do so consistently, is key to strong workforce morale and, ultimately, employee buy-in and performance.
It’s also the beating heart of the organization. A good flow of trust between employees and management provides the lifeblood businesses need to work, innovate and move forward. Leaders must not only prove they are trustworthy; they must exhibit a willingness to trust employees and provide the breathing room they need to shine. Innovation and improvement just aren’t possible without it.
Perhaps most important is cultivation. Trust isn’t a one-and-done proposition. It’s earned and cultivated over time. I believe good and earnest leaders understand that and are always working to preserve and strengthen trust across the organization.
Q. Let’s talk about NetReputation some more. Given that the company is one of the top firms specializing in online reputation management, how uniquely does it serve its clients’ needs?
In this industry, a lot of companies pay lip service to innovation and operating at the cutting-edge. But at NetReputation, we take the idea of constant improvement seriously. Innovation is a core company principle. It’s baked into everything we do. And that shows through the continued high rate of success and unparalleled results we deliver year in and year out.
We lead the reputation management industry because we never stop learning, and we never stop improving. From digital monitoring and content removal to search suppression and SEO, we’re always searching for better and faster ways of getting the job done. We don’t make promises we can’t keep, but we also never shy away from a challenge because our clients deserve nothing less.
What sets us apart as a truly unique ORM provider isn’t just our track record for getting results or even our commitment to delivering a great customer experience. It’s our vigilant pursuit of excellence – and our willingness to push the limits of what’s possible.
Q. That’s not all NetReputation does. What are its other focus areas?
We offer an extensive, industry-leading service suite few can match in the ORM industry. This includes a broad range of online services for individuals and businesses, such as online reputation management, business reputation management, reputation monitoring, content removal, review management, branding, local SEO, social media management, Wikipedia page repair, public relations, and more.
We also offer a state-of-the-art internet privacy solution, which includes fast removals from more than 100 people-search sites across the web.
Regardless of the business, industry, or online situation, our team customizes solutions that best fit each client’s needs and budget, ensuring the best in service and value at every opportunity.
Q. In what industries are your clients? Can you provide us with one or two success stories describing the challenges your clients faced and how your solutions helped them overcome those challenges?
One thing we pride ourselves on is our versatility, which allows us to execute customized reputation management solutions for clients across a wide array of industries.
Over the years, this built-in flexibility and broad expertise have empowered online success for professionals, executives, and entrepreneurs in finance, construction, legal services, healthcare, senior living, automotive, retail, athletics, and more. We’ve even become a trusted branding resource to startups and growing brands in the cryptocurrency market, putting NetReputation at the forefront of an exciting and incredibly dynamic field.
We’ve helped everyone from small businesses and aspiring entrepreneurs to seasoned business executives and Fortune 500 brands overcome online negativity and maximize impact on the web. Whether it’s removing negative search results, improving online reviews, or simply increasing visibility, we give businesses the tools they need to be their best online.
NetReputation has been at the center of numerous client success stories over the last few years, something evidenced by our industry-leading review presence on Google, TrustPilot, Clutch, Facebook, and more.
Q. What new endeavors is your company currently undertaking?
Our R&D team is always on the move, seeking better, faster, and more cost-effective ways to deliver results for clients. This not only includes ongoing SEO and content removal innovations but also how we work and communicate with clients to ensure a continually inspired customer service experience.
The recent acquisition of industry competitor InternetReputation.com, along with significant team growth, technological improvements, and major additions to our senior leadership team, have us on track for what I see as an incredibly bright future. These are very exciting times for our team and the entire NetReputation brand, and the improvements we’re making are what’s fueling that dynamic. I am thrilled to be part of it.
Q. About the future, where do you see NetReputation a couple of years from now?
At our current rate of growth and market share, I believe we’re poised for a long run atop the ORM industry. The demand for reputation management and online services has never been higher and shows no signs of slowing down, and as a leading service provider, I foresee a sustained and much larger company footprint both in the U.S. and around the globe for years to come.
We’ve rapidly grown our presence and client base in several key international markets, and our success with clients outside the U.S. promises to continue on that trajectory in the years ahead.
Adam Petrilli | Founder & CEO
Adam Petrilli is the founder and CEO at NetReputation.com. Based in Sarasota, Florida, Petrilli is a serial entrepreneur, sought-after public speaker, marketing consultant, and thought leader in the ORM industry.