Christopher Molaro, CEO of NeuroFlow: A proficient leader promoting behavioral health access and engagement in all care settings

There is a health crisis in America. In every community, 1 in 4 people live with mental health disorders and the demand for behavioral health services has been amplified in the wake of COVID-19. Social isolation, economic downturns, and tense conditions have amplified the effects of depression, anxiety, and substance use disorder. With longer life expectancies, the increasing number of people living with chronic diseases and the rising costs of healthcare, there is an ever-growing pressure on healthcare systems around the world. There is also a growing shift towards digital health approaches to healthcare. With digital health platforms, patients have quicker access to health services, improving the quality of care provided to them. Simultaneously, these platforms help reduce burdens on health care facilities by pioneering the idea of self-care for patients.

NeuroFlow is a digital health company combining workflow automation, patient engagement solutions and services, and applied AI to promote behavioral health integration in all care settings. NeuroFlow’s suite of services and HIPAA-compliant, cloud-based tools simplify remote patient monitoring, improve risk stratification, and facilitate collaborative care. The company partners with healthcare leaders to assist in driving better outcomes and make a positive impact. NeuroFlow exists to make sure no patient who needs behavioral health support falls through the cracks. Neuroflow creates platforms that connect the patient to care providers and specialists, empowering them to remotely coordinate and deliver effective mental health care at scale.

Building more than just engaging digital health tools for patient self-care

Psychiatric Collaborative Care: NeuroFlow’s market-leading solution provides the technology and staffing to successfully implement sustainable collaborative care at scale. The Psychiatric Collaborative Care Model (CoCM) is the most effective evidence-based integrated care model for behavioral health, validated by more than 90 randomized controlled trials. CoCM enables a holistic team-based approach to treating common mental health conditions by integrating behavioral health professionals into the care team, while simultaneously increasing the confidence and competence of physical health providers in treating these disorders. While the clinical effectiveness of CoCM in managing higher acuity patients is backed by years of research, it traditionally comes with high costs and a long ramp-up time. NeuroFlow’s solution for CoCM combines technology and services to drive results quickly and cost-effectively.

Integrated Health Care: Physical and behavioral health are inextricably linked. Neuroflow helps healthcare organizations provide behavioral health solutions population wide, improving access to care and helping to manage comorbid conditions.  Integrated health care—models that unify physical and behavioral health care—is proven to be the most effective and efficient way to deliver holistic care. While rising demand for mental health services makes integrated care an imperative for many organizations, it remains challenging to implement. NeuroFlow streamlines this process by building critical infrastructure and providing care team support to simplify integration, adapting to unique organizational needs. NeuroFlow alleviates resource bottlenecks by providing the foundational building blocks providers need to successfully execute integrated care. Their technology empowers universal screening, digital self-management tools, and risk stratification. These tools allow healthcare organizations to address behavioral health issues early, take stress off the referral system, and match individuals to the right level of care.

Population Health: Unaddressed behavioral health issues escalate to produce adverse events and significant costs. Remotely identify and take targeted action to avoid behavioral health crises before they happen through NeuroFlow’s digital feedback loop and intervention support. Better decision-making requires better information – but efficiently acquiring information in a timely way can be challenging. Instead of waiting until people reach the point of crisis, NeuroFlow offers engaging remote monitoring and app-based self-care tools that deliver frequent screenings and 24/7 support to your entire population, giving you direct visibility into rising risk groups that need intervention. These insights feed into your existing systems and programs seamlessly, giving you a full picture of your population’s wellbeing.

Suicide Prevention and Support: NeuroFlow combines suicide prevention technology and compassionate human outreach to identify and support at-risk individuals before a crisis occurs. Their mission is to ensure no one falls through the cracks. NeuroFlow’s triage engine uses an A.I.-powered severity scoring model and Natural Language Processing (NLP) to detect increases in an individual’s risk levels and flag potential suicidal ideation. If triggered, the suicide prevention technology alerts the care team and immediately delivers crisis resources to the individual within the app. NeuroFlow also offers Response Services, a team staffed by coordinators with experience and training in crisis response who contact individuals at the first signs of crisis, provide compassionate support, and refer them to the appropriate level of care.

About | Christopher Molaro

Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed–even the most engaging digital mental health apps in the world wouldn’t truly change the problem until the care providers were a part of the solution in a meaningful way. And so they created NeuroFlow.

"With NeuroFlow, health care organizations can finally bridge the gap between mental and physical health in order to improve outcomes and reduce the cost of care."