The supply chain company that connects all the blocks: Nulogy

The Silicon Review

Nulogy is an award-winning provider of supply chain collaboration and operational solutions. The cloud-based multi-enterprise platform synchronizes the network, allowing manufacturers and their external supply chain partners to respond seamlessly to a volatile retail and consumer environment, all while reducing waste, minimizing costs, and accelerating growth. The Nulogy Platform powers hundreds of contract manufacturing, co-packing, third-party logistics, and raw material and packaging sites all around the world. Many of the world’s leading brands and their partners use Nulogy to strengthen the performance of their external supply networks. As a multi-enterprise collaboration platform, Nulogy is purpose-built for manufacturers to collaborate more effectively with their external networks—including contract packagers, contract manufacturers, value-added 3PLs and raw and packaging suppliers—and uses real-time shop floor data to enable bidirectional collaboration off a single source of truth.

No other solution is purpose-built to solve the visibility and collaboration challenges that often come with leveraging a contract supplier network. According to Gartner, Nulogy is the only notable vendor for multi-enterprise collaboration for the contract manufacturing and co-packing industry. The team made the name in providing operational solutions for contract suppliers. To this day, the competitive edge lies in the ability to pull accurate real-time data from the production floors of contract manufacturing and co-packing operations — and giving suppliers and customers access to actionable insights at their fingertips. In an increasingly volatile marketplace, the clients can only get so far by simply investing in upstream forecasting and supply chain planning against ever-changing demand signals. The clients need to invest in responsiveness where rubber meets the road: manufacturing execution. The team enables the clients and the clients’ external supply chain network to respond to market fluctuations and execute on a dime against any disruption the clients may face.

Exclusive services the company offers

Implementation: With decades of experience in the fast-moving consumer goods industry, Nulogy works with the clients to launch projects with comprehensive timelines and goals. Nulogy’s implementation process ensures that the clients’ projects are rolled out according to how the clients measure success. From workflow mapping, to staff training, to Go-Live, the team works with the clients’ at each step of implementation to align on timelines, objectives, and concrete success metrics. During BPM, the team comes on-site to conduct an end-to-end “Quote-to-Ship” workflow discovery of the clients’ critical operational workflows, and helps the clients establish an operational baseline according to the clients’ success criteria. Following the BPM, the team creates custom training materials and a safe training environment for the clients’ staff, as well as equipping the clients with Standard Operating Procedures and prepares to assist the clients in migrating operational data into Nulogy solutions. Throughout the Go-Live, the team is available on-site and remote, and will coach and support the clients’ team through a full transition plan, including troubleshooting, workflow optimization, and change management programs.

Integration: Partner with Nulogy for reliable, consistent, and secure integrations, which support the industry’s most common transactions and systems. Nulogy’s in-house integrations team has been building out robust and reliable connections for over 10 years, working with dependable and proven integration tools that ensure consistent availability and timeliness. Nulogy consultants have scoped and built integrations for over 30 brands and over 20 different systems, and its integration designers have mapped over 1,500 unique integration connections. System redundancy ensures the platform remains online (99.99% target), and a self-healing architecture ensures information is never lost. Scalable load-balanced architecture handles large complex transactions at high speeds (15k parallel transactions; 3-5s mean latency). Around the clock uptime monitoring and automatic alerts with detailed transaction logs. Security on Nulogy’s platform is regularly audited by leading third party IT security assessment firms. Encrypted data transmission using latest SSL certificates and secure transfer protocols.

Customer Success: The customer success function exists to help the clients grow and ensure the clients are maximizing the clients’ investment in Nulogy. The team is with the clients every step of the way. Nulogy’s in-house customer success teams are dedicated to helping the clients succeed with Nulogy. The clients will have the clients’ own dedicated Customer Success Manager that will serve as the clients’ main point of contact to connect the clients with the right resources internally and externally to get the clients’ questions answered. The teams also take a proactive approach to uncovering opportunity areas where the clients can better leverage Nulogy to achieve the clients’ business outcomes. Nulogy’s Global Support Team offers 24/7 phone and email support, as well as a one-stop helpdesk with videos and articles. Nulogy’s Customer Success Team is dedicated to helping the clients meet the clients’ business goals by assisting with growth opportunities and new feature adoption. Nulogy’s unique courses and learning plans offer product-driven best practices to empower the clients’ team as proficient users of the solutions.

Meet the leader behind the success of Nulogy

Jason Tham, Chief Executive Officer

Jason is a co-founder, CEO and brand ambassador for Nulogy. He is focused on corporate development, executive leadership, and understanding the evolving landscape of Nulogy’s clients. He is also on Nulogy’s board and is a frequently-requested speaker at industry events.

For more than a decade, Jason has led industry thought leadership with speaking engagements for the Contract Packaging Association, the Gartner Supply Chain Symposium, and the Council of Supply Chain Management Professionals (CSCMP), among many others.

Jason draws from his experience in continuous improvement and packaging at Kellogg’s highly automated production facility, and in R&D, manufacturing and quality at Magna International. He graduated with a BSc (Hons) with a Management Sciences option from the University of Waterloo.