Cutting–edge technological solutions helping businesses provide a better customer experience: Ozonetel

In the highly competitive world we live in, call centres play an important role in helping businesses engage with their customers .They also provide a platform to customers where the company has the opportunity to enhance its image, resolve problems. Often, call centres are not utilized to their complete potential and hence fall behind .Globally, there are various companies that provide help call centres around the world make the most of their platform, among them Ozonetel stands out. Ozonetel was founded in 2007 by an experienced team of technologists and entrepreneurs. Its full-stack customer experience software was built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform.

Ozonetel is known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set it apart as the company has grown to create a global impact. Today, it gives SMBs and large-scale companies in the U.S. access to affordable, flexible, self-service contact center platform with the industry’s fastest deployment times and easiest CRM, helpdesk, and auto-dialer integrations. Ozonetel sees a future where contact centers of all sizes have the technology and support they need to focus on delivering a great customer and agent experience. Ozonetel is committed to providing a fully integrated, modern customer experience platform that eliminates the delays, hassles, and high costs associated with traditional contact center software.

Auto Dialer Software

Ozonetel auto-dialing software helps your agents reach prospects, not dial tones. Less dialing means your agents spend more time with prospects. Its tools will help you cut through the busy tones and voicemails, boosting outbound calling campaign efficiency by 30%! Improve your lead conversion ratio and decrease your stress. Ozonetel’s software will extend agent talk time and decrease idle times so you can get more done with fewer worries. Take the hassle out of your next calling campaign with Ozonetel’s auto-dialer. Goodbye stress, hello satisfaction. Every year it focuses on delivering the best features, services and support to its customers. Consistently keeping Ozonetel ahead of the competition in multiple categories. Call Center, Auto Dialer & Predictive Dialer Front Runner - Capterra’s Top 20 Predictive dialers - Auto dialer, Predictive Dialer & Call Center Category Leader - High Performer for 4 consecutive years. Ozonetel believes in ensuring business outcomes!

Power dialer software

Ozonetel’s flexible power dialers let you automate, streamline, and intelligently supervise your outbound calling while maximizing the time your agents spend conversing and converting. A power dialer is an automated dialer that sequentially dials one phone number after another from a given call list. It skips answering machines, busy tones, and unanswered calls, making it three times faster than manual dialing. And, unlike predictive dialers, it ensures agent availability before the call connects preventing awkward silences when calls connect and dropped calls.  Because Ozonetel’s phone dialers are cloud-based and easy to use, you incur no setup, training or IT costs. Your teams can log in from anywhere in the world. And its flexible pricing plans let you add or decrease team members whenever you want. Ready integrations with all major CRM systems boost agent productivity and ensure they have ready customer data at hand to win conversations.

Predictive dialer software

Don’t waste time dialing unanswered calls. Move your sales representatives from one conversation to the next with minimum idle times. Boost productivity by 150% and avail features that ensure successful outbound call outcomes. You may have some questions about predictive dialing, how it works, and what makes it different from other similar technology. Rest assured, the best predictive dialer software can make your call center performance much more efficient through a simple but effective system. Predictive dialing is an outbound dialing system that automatically dials phone numbers from a database while mathematically estimating agent availability. The dialer skips answering machines and busy tones to connect only to live prospects. With virtually zero idle time, this system of dialing ensures the highest agent productivity and is therefore the fastest option for outbound calling. Though both a predictive dialer and an auto dialer operate similarly, they have very different outcomes. An auto dialer simply dials phone numbers and connects the call with the agent if someone picks up their phone, removing the need for manual dialing. On the other hand, a predictive dialer is a type of auto dialer with a much higher dialing rate that dials multiple numbers simultaneously and then uses an automated call distribution system to connect answered calls to the next available agent. This process of call routing seeks to maximize the amount of outbound calls and reach as many customers as possible.

Preview dialer software​

Ozonetel’s preview dialer lets you assign calls to agents working from the office, home or any remote location, and define the time they spend between calls. This saves time wasted in finding phone numbers, dialing, or listening to unanswered/busy tones. And gives you higher control over your processes. Ozonetel’s readymade CRM integrations ensure that agents automatically view customer information on their screens without toggling between windows. The company has 40+ reports which include the real-time and historical monitoring you need to track and boost performance. Its Open APIs give you the flexibility to define custom workflows that suit your niche requirements.  

Murthy Chintalapati, CEO

“Our dependable solution enables enterprises to meet highly stringent SLAs with 100% uptimes while our rich feature set ensures the highest levels of productivity.”