Providing Next Generation Customer Experience That Powers the World’s Most Disruptive Companies: TaskUs

Founded in 2008 by two witty minds Bryce Maddock and Jaspar Weir, TaskUs is a leading provider of outsourcing services to Internet companies worldwide. The company provides a ridiculously good strategy, business process optimization, revolutionary technology, and the best talent to deliver transformational, digital scale.

Having a belief in putting teammates first, TaskUs has the best culture in the outsourcing industry. The company is free from the burdens of on-premise legacy systems and old-fashion processes.

“At TaskUs, we promise four things: people, process, technology and transformational growth,” says Bryce Maddock, CEO of TaskUs. “As a progressive, new-age outsourcer, we are flexible, agile and quick to respond to clients’ shifting needs. People are our passion and our power.”

Today, TaskUs is one of the most leading companies in the industry. Having a unique focus on growth, the company sits at the intersection of people and technology to deliver deep expertise in cloud-based digital customer services.

TaskUs don’t just support a client’s business, but it improves its customer experience, spark innovation and drive revenue through results.

The TaskUs Story

Business partners and friends since high school, Bryce Maddock and Jaspar Weir founded TaskUs in 2008. It was initially a virtual personal assistant company, but with time it transformed into an international outsourcing organization that employs thousands of employees around the globe.

Based on the experiences with the Philippines, the duo opened their first office in Manila in 2009. While working on the virtual assistant business, each quickly realized that the service they were offering to busy professionals was much more in demand for a rapidly growing business. With a team in place and a new vision for changing the way work gets done, TaskUs was born.

It didn’t take long for the most innovative companies in the world to come knocking to seek out TaskUs’ unique focus on transformational growth and the entrepreneurial, creative spaces from which these businesses originate. Today, many of these companies trust TaskUs with their vital business processes so that they can concentrate on meaningful innovation.

The Advantage

TaskUs is the secret behind the phenomenal scaling of some of the world’s most disruptive companies. The companywas born on the web and grew up in the cloud allowing us to guide businesses strategically towards transformational growth. Rapid scaling is its forte. It’s here where ridiculously good becomes ridiculously smart.

Digital Masters

TaskUs doesn’t subscribe to outdated legacy systems or old-fashioned processes. It believes that cutting-edge technology enables organizations to revolutionize the customer experience. Using such tools allows us to align, enhance, boost and/or reinvent companies’ outsourcing needs for the modern age.

Whether through AI integration, advanced Learning Management Systems (LMS) for training and/or big data analytics, TaskUs help clients to realize efficiency improvements, to strengthen the ability to be adaptable in the rapidly evolving marketplace, and to rocket past their competition.

Brave Innovators

From creating and deploying a custom-built LMS training platform to overhauling a Zendesk workflow that solved a 400,000 ticket backlog TaskUs aren’t afraid of the unknown. Its quarterly business reviews (QBRs) are not typical client meetings either. In addition to reviewing the progress, the company pitches custom-design innovation at least twice a year.

System Architects

TaskUs knows that robust operational processes and management systems are fundamental to achieving success. They give clients peace of mind that it will deliver on its promises. From start to finish, clients have full transparency and involvement in the process.

TaskUs don’t want clients to accept a lower quality of service to achieve value. Not only will it provide a culture of excellence, but it will also measure success through clearly defined metrics. Its clients’ key objectives define Service Level Agreements (SLAs) and adhere to industry recognized practices and processes for quality assurance.

Culture Builders

TaskUs employee attrition rate is half the industry average. The company invests heavily in its employees’ well-being and happiness so that a client benefits from a workforce that has a deep institutional knowledge of your business earned over time.

The workplaces are fun, vibrant, and spacious and inspire thehigh performing teams. It provides meaningful, purposeful work and career advancement opportunities. From exceptional performance incentives to great team building activities, your team of fully dedicated teammates is set up for long-term success.

Startup & Scale Specialists

TaskUs is the global leader helping companies to scale headcount, processes and technical infrastructure successfully. Its startup clients are newly funded, youthful heritage companies and businesses with $1B+ valuations.

Its expertise was honed from years of experience of successfully implementing countless outsourcing initiatives. It remains agile and flexible to adapt quickly and meet the clients’ fluid growth, scaling and transformational goals. TaskUs understand startups; it has been there and mastered it. Its expertise has helped the company to scale programs by over 5,000%

Greet the Chief

Bryce Maddock, Chief Executive Officer:  Bryce's entrepreneurial streak began at age 19 when he and Jaspar successfully opened & ran Club Access - the first all-age nightclub in Los Angeles - for three summers in a row during their college years. Post-college, he began his professional career on Wall Street as an investment banking analyst, before co-founding TaskUs in 2008.

Over the course of his professional career, Bryce has been called one of the "Top Twenty Entrepreneurs in Their Twenties" by the Los Angeles Business Journal and has been featured in The Wall Street Journal, CNN, Fast Company, Wired, The Los Angeles Times, and Men's Health. Most recently, Bryce was named to Inc.'s prestigious "30 Under 30" list in 2016 and nominated for "The Entrepreneur of the Year" award by Ernst & Young.

Bryce serves as the Chair of the TaskUs Foundation that pays for the private education of the company employee's children in the Philippines and sits on the board at the Network for Teaching Entrepreneurship (NFTE), an organization that provides entrepreneurial education to high school students in underprivileged communities in America.

He graduated from New York University Summa Cum Laude with a degree in International Relations. He lives in Austin, Texas with his girlfriend, Kathleen, and their French bulldog, Mr. Carter. In his spare time, Bryce competes in marathons and Ironman triathlons.

“We work hard. We put forth the effort, the dedication,and the care into everything that we tackle. We love what we do, we love who we do it for and we love why we do it. It’s that simple.”