Vinod Muthuswamy, Resolve Tech Solutions CEO: “The future holds immense potential for our company and our customers, driven by innovation, strategic growth, and a commitment to excellence.”

Resolve Tech Solutions (RTS) is an award-winning IT powerhouse that has been at the forefront of driving digital transformation for over 15 years. Established in 2010, RTS emerged during a time of heightened demand for specialized SAP expertise, positioning itself as a trusted advisor to Fortune 500 companies. Under the leadership of Vinod Muthuswamy, CEO and a seasoned expert with over 25 years of experience, RTS has built a reputation for delivering innovative, tailored solutions that empower businesses to thrive in a rapidly evolving technological landscape.

RTS offers a comprehensive suite of services, including core system upgrades, seamless cloud migrations, and cutting-edge digital transformation strategies. Through its Juno Labs division, RTS is pioneering the integration of artificial intelligence (AI) into enterprise operations, unlocking new levels of efficiency and innovation. With a team of 1,000+ skilled IT professionals, the company is dedicated to helping organizations leverage the cloud for enhanced agility, cost reduction, and long-term scalability.

At RTS, the team believes in the power of technology to drive limitless possibilities. Whether it’s modernizing IT infrastructure, optimizing SAP solutions, or implementing AI-driven strategies, RTS is committed to delivering results that future-proof businesses. Partner with RTS to embark on a transformative journey, where expertise meets innovation to achieve your organization’s goals.

In conversation with Ariel Borne, Head of Human Resources at Resolve Tech Solutions

How does the company's mission to 'accelerate customers' technology transition with continuous innovation' influence your workplace culture and employee engagement?

Resolve Tech Solutions’ mission fosters a forward-thinking culture where employees are encouraged to innovate and take ownership of their contributions to customer success. This mission drives engagement by aligning employees’ work with impactful outcomes, promoting a shared sense of purpose, and inspiring collaboration across teams to deliver transformative technology solutions. We have quarterly recognition that recognizes innovation, collaboration, customer centricity and resiliency. - Airel Borne, SVP of Human Resources

In what ways does Resolve Tech Solutions foster a collaborative and inclusive environment among its diverse global teams?

Resolve Tech Solutions fosters collaboration and inclusion by leveraging communication tools, offering flexible work hours across time zones, and promoting cultural awareness through diversity celebrations. Global town halls and cross-functional projects encourage connection and shared learning. Leadership accessibility ensures employees in India and worldwide feel valued and empowered to contribute to the company’s success.

How does the emphasis on customer centricity and resiliency translate into daily operations and employee interactions within the company?

Customer centricity is embedded in Resolve Tech Solutions’ operations and our company was founded on our strong customer relationships. Customer satisfaction is very strongly emphasized across the org. We promote agile processes and a proactive approach to problem-solving. Employees are empowered to make decisions that prioritize customer needs, fostering accountability and teamwork. Resiliency and adaptability is encouraged to enable teams to adapt quickly to evolving client requirements. These values are also embedded in our performance evaluation process.

What strategies does Resolve Tech Solutions employ to attract and retain top talent in the competitive IT services sector?

Resolve Tech Solutions attracts top talent through its meaningful opportunities with our clients, growth opportunities, cutting-edge technology, total reward packages and valuing employee well-being and work-life balance.

How does the company balance the pursuit of innovation with maintaining a supportive and stable work environment for its employees?

The company achieves this balance by promoting a culture of experimentation while providing a safety net for employees to learn from failures. Transparent communication and trust ensure that employees feel supported as they contribute to cutting-edge projects.

How does the company's focus on digital and AI technologies influence the professional development opportunities available to employees?

Our AI strategy is focused on leveraging the power of Juno Assist Agents to enhance customer experiences, optimize operations, and drive innovation. We'll be focusing on industry-specific solutions powered by pre-built AI skills to provide real-time, personalized support to our customers through AI-powered assistants. To achieve these goals, we’ll be:

• Investing in AI Talent: Hiring top AI experts and providing ongoing training.
• Building Robust Data Infrastructure: Establishing a strong foundation for AI development and deployment.
• Partnering with Industry Leading Solutions: Collaborating with partners and their solutions to stay ahead of the curve.

What is on the horizon with Vinod Muthuswamy, CEO at Resolve Tech Solutions

What does the future hold for your company and its customers? Are exciting things on the way?

The future holds immense potential for our company and our customers, driven by innovation, strategic growth, and a commitment to excellence. Here are some exciting developments on the horizon:

• Expanded Service Offerings: We’re continually enhancing our portfolio to include cutting-edge solutions in AI/ML, cloud transformation, and advanced analytics. This ensures we stay ahead of technological trends and meet our customers’ evolving needs.
• Deeper Customer Engagement: Our focus on customer diversification and wallet share growth will enable us to build stronger, more strategic partnerships. By addressing unique challenges and delivering tailored solutions, we aim to drive greater value for our clients.
• Operational Transformation: We are streamlining our processes and adopting innovative tools to improve agility and efficiency. This will allow us to deliver faster, more reliable services and better support our customers’ objectives.
• Talent Development and Growth: Investing in people is a core priority. Expanding our skilled workforce and fostering a culture of innovation will ensure we deliver excellence while helping our employees grow professionally.
• Stronger Technological Leadership: Our ongoing efforts to deepen expertise in areas like SAP modernization, cloud-native solutions, and AI will position us as a trusted leader in IT services.

With these initiatives and a customer-first approach, we’re excited about creating impactful outcomes for our clients and shaping a future of sustained success together. By prioritizing these areas, we’re confident in our ability to deliver cutting-edge AI solutions that will benefit our customers and drive growth for our business. - Vinod Muthuswamy, CEO

Meet the leader behind the success of Resolve Tech Solutions

Vinod Muthuswamy, CEO

Vinod Muthuswamy is a seasoned leader in technology and business transformation. With over two decades of experience, Vinod has demonstrated a remarkable ability to drive growth and innovation in both large corporations and startups. His expertise lies in propelling the expansion of technology services enterprises through strategic planning, the successful introduction of new services, innovation in new products and the optimization of cloud and managed services operations. Particularly adept in pioneering fields such as AI/ML, digital transformation, and software-enabled services linked to platforms like SAP and SNOW, Vinod brings cutting-edge knowledge to every endeavor.

As the Chief Executive Officer of Resolve Tech Solutions, Vinod leads a global technology services company focused on modernizing and transforming industries through innovative IT services, consulting, and digital transformation solutions. Under his leadership, Resolve Tech Solutions has become the preferred IT partner for numerous Fortune 500 enterprises and businesses across various sectors, including telecom, retail, government, aerospace, and defense.

Over the course of his career, Vinod has demonstrated an exceptional talent for managing business PsLs, consistently delivering outstanding outcomes. Notably, he has overseen businesses with revenues surpassing $700 million and orchestrated a remarkable 300% increase in EBITDA over three years. This accomplishment was made possible through the implementation of well-structured go-to-market (GTM) strategies, the introduction of innovative services, and the execution of proactive customer acquisition campaigns.

Vinod's professional journey has seen him hold pivotal positions at esteemed organizations including GE, NEC, GDT, InnoTech, and 3Qube. In each role, he has showcased his leadership acumen and ability to drive business growth and transformation, leaving an indelible mark on the industry.

“Our AI strategy is focused on leveraging the power of Juno Assist Agents to enhance customer experiences, optimize operations, and drive innovation.”