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20 Business Excellence Awards 2021

RightITnow – Streamlining the Way Enterprise IT Monitoring and Operations Are Being Managed


IT monitoring comprises a broad class of products designed to let analysts determine whether IT equipment is online and performing to expected service levels, while resolving any detected problems. IT monitoring, which includes network monitoring and application monitoring, has evolved dramatically since 2010 to keep up with the complexities of IT environments. Notably, IT monitoring tools can now monitor both on-premises and cloud-based systems. And with hundreds of available monitoring products and tools on the market, monitoring systems vary greatly, each differing in complexity and approach.

RightITnow is one such firm that delivers real-time, cross-domain event correlation software that enables enterprises to optimize IT Operations processes so they can drive down costs, resolve problems faster and assure end user services. It achieves this by automating the event to alert to incident life cycle and bridging the gap between IT Operations center and the Service Desk, driving higher productivity and effectiveness.

Industry-Leading IT Monitoring and Management Services Offered

RightITnow Event Correlation Manager (ECM): It is a powerful event correlation and process automation platform for optimizing IT Operations. Built on a scalable architecture, RightITnow ECM can comprehensively manage dynamic and fast changing IT infrastructures for a business of any size. It collects industry standard protocols and message formats events from most network devices, systems and web services environments.  Its native integration with virtualization platform APIs enables near real-time event collection and management of physical and virtual infrastructure. RightITnow ECM seamlessly integrates with your EMS, providing a single platform consolidation of all infrastructure, application and business service events. The out-of-the-box integrations include popular and widely distributed monitoring solutions like Solarwinds Orion NPM and VMware vCenter.

Users and development partners can use the company’s Web services based APIs to easily integrate ECM with their existing IT management systems, enabling the process automation of IT workflows from event-to-alert-to-incident resolution. Its correlation algorithms enable it to identify, categorize, filter and reduce high volumes of raw infrastructure and application events into actionable alerts. These include de-duplication, X in Y occurrences, problem-solution pairings and topology based correlations, to name a few. In addition, you can quickly create your own custom correlation rules to meet specific business requirements. With RightITnow ECM’s correlation intelligence you can address any scenario in today’s fast changing IT environment.

Complete ITIL Event Management Support: RightITnow offers complete support of the Event Management functions within the ITIL Service Operations domain.  Event Management monitors all events that occur through the IT infrastructure and linked monitoring systems to allow for normal operation and also to detect and escalate exception conditions. It also plays a role in both the Incident Management and Problem Management processes by automatically escalating correlated alerts (from Configuration Items (CIs) to the Service Desk. In addition, it can create and acknowledge relevant Incident and Problem records. In some cases, alerts escalated from RightITnow ECM may trigger a Request for Change (RFC) via the Change Management process – for example, when a configuration change event is directly correlated to errors that result from it.

Installation & Configuration Service: RightITnow ECM can be installed in minutes and deployed in just a few hours. Configuration of both basic and advanced features is done using ECM’s drag and drop interface, unlike many legacy event management solutions which require mastery of complex and proprietary programming languages. Individual IT operators and administrators can adapt the views and business rules as per their requirements at local workstation or system-wide levels, without having to depend on specialized development staff to incorporate changes.

The Visionary Leader Upfront

Marc Ferrie is the founder and Chief Executive Officer of RightITnow. Previously he was the CEO and Chairman from RiverMuse. He brings two decades of executive experience in delivering enterprise software solutions. Previously, he was the Senior Vice President of Engineering at GuardianEdge, a leader in endpoint data protection. Prior to GuardianEdge, he was the Vice President of Engineering at Elemental Security, a leader in enterprise policy and risk management. Marc has also led engineering and technical operations (Customer Support, IT, hosted ops) at companies such as Ventaso, a provider of sales effectiveness solutions, and Evolve Software (now Oracle), a leading provider of IT operations management and professional services automation.

Mr. Ferrie holds a Master’s degree in Computer Science and Artificial Intelligence from the University Descartes, Paris, and a Master’s degree in Sociology from the University La Sorbonne, Paris.

“We are delivering to the marketplace an innovative solution that you can discover on our website; from the ground up, we have established key practices.”