The top pick for highest quality services: RoundAssist

RoundAssist is a Toronto-based technology services company. The business is delivering high-quality services to North American companies, the team do it all day every day and the team had love to do it for the clients. The team knows that outsourcing any of the clients’ business requirements to a third party requires considerable thought and scrutiny. The customers trust the team to manage their data, their customers, their transactions and their code. It’s a responsibility the team takes very seriously. And it’s why the team has set the mission as: To be trusted by each of the customers as a high-value and seamless part of their business. The team knows the clients have a choice in selecting a company to help the clients with the clients’ business and technology needs and that is why the team strives to stand out.

The team views itself as being an extension of the clients’ company. The team holds itself to that standard. The employees are highly educated and have an excellent command of written and spoken English. The team work across all media and digital formats, and the team have a disciplined Quality Assurance system to ensure top-quality consistency. The team have 24/7 support teams that are available all year-round for the clients, the clients’ company and the clients’ clients. The clients will receive a phone number and an e-mail address that can be used for urgent matters no matter the time of day. One of the team members will respond to the clients’ request and manage the issue immediately. From the very beginning the team will always be transparent about what tasks are being worked on, who’s responsible for their delivery, and the timeline. The team will have routine check-ins with the team and the clients will be provided with reports of the worked hours by every member of the team. The team has extremely favorable rates and even better value. The rates are about 50% of what the clients would typically pay for these services in-house.

Exquisite services RoundAssist provides its clients

24-7 Support: The team have an excellent team of experienced agents around the globe, each of them specializing in particular types of support. In all cases the team will work with the clients’ team to understand the clients’ business requirements, develop first-rate scripts, train the team thoroughly, and get to work immediately.

• Customer Support: The team understands the value of every customer interaction. Although not all customer queries require complex solutions, the team can provide efficient help desk services through voice or email. The team is well-equipped to respond with pre-made templates and relevant links to address the clients’ customers’ inquiries promptly.
• Tech Support: No matter the level of urgency, the expert agents are capable of handling any situation that may arise with the clients’ customers. The team can allocate a specialized team to the clients’ organization with the necessary qualifications and technical expertise to manage even the most complex technical challenges.
• Sales Support: The team understands that merely providing information isn’t always sufficient. The team includes agents who are trained to approach customer engagement from a sales perspective. They are skilled at continuing conversations and guiding interested customers towards making purchase decisions.

BI Reporting: Discover the transformative potential of A.I-driven insights tailored to propel data-informed decisions for the clients’ business. Harness the unparalleled efficiency of A.I, compressing and analyzing extensive volumes of data spanning; weeks, months, or even years in just minutes. Embrace predictive analytics and capabilities previously out of reach, empowering the clients’ organization to stay ahead in today’s competitive landscape. Individually crafted dashboards for executives, management, and teams ensure seamless access to essential information, empowering everyone to excel in their roles. Stay in the loop 24/7 with personalized dashboards, whether the clients are in the office or on the move, thanks to seamless mobile app integration.

Business Process Outsourcing: The dedicated team of experts will help the clients fulfill various manual or automated business processes. The agents will work with the clients’ company to seamlessly integrate solutions into the clients’ existing systems. The team will learn the clients’ products, services and processes, and the team will work under the clients’ own brand. The BP team takes what the clients are currently doing manually, but does it at less cost and on a more flexible work schedule. And the team will do quality assessment, bug fixing and functionality testing. The team has in place QA testing protocols and random spot checking. Also, there are escalation levels to double-check the work performance of the team. The team can also generate performance reports and replicate the process with 100% accuracy and progressively increased pace. The process expert team will help the clients find the best solution for increasing efficiency of any business process. Combining manual process steps with tools and techniques, the team can create efficiency while reducing dramatically the cost of processing. The cloud services enable the clients to transform laborious and complex business processes in a simple e-mail-like process.

Meet the leader behind the success of RoundAssist

Remus Lechintan, CEO

Drawing from more than 20 years of expertise in the services and IT sectors, Remus Lechintan is a seasoned professional and an invaluable asset to Round Assist. As the esteemed CEO, he exemplifies a results-driven approach, consistently leading teams to achieve outstanding outcomes while optimizing efficiency and productivity.

Remus’s leadership style is both inspiring and motivating, characterized by his remarkable interpersonal abilities that enable him to foster strong connections with colleagues, partners, and clients. He possesses an exceptional talent for nurturing the growth and performance of the companies he manages, ensuring that they remain at the forefront of their industries.

“The technology services company you can trust.”