Software Solutions to Plan, Analyze, and Optimize Your Network, Your Business, and Your Customers: TEOCO

TEOCO is a leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs) and OEM’s worldwide.

Its solutions enable the digital transformation of CSPs while enhancing their network QoS, improving their customer experience and reducing their operational costs.  Through advanced analytics and automation, TEOCO solutions provide actionable and measurable insights into network and customer behavior. This includes the optimization, effective monetization, and delivery of new and existing services, such as VoLTE and ViLTE. Its commitment to network flexibility and agility makes TEOCO the obvious choice for CSPs looking to leverage NFV/SDN and the rise of 5G, and to maximize the revenue potential of new opportunities tied to video and the emerging Internet of Things (IoT).

Results-Driven Relationships

Industry-leading companies choose TEOCO because of its world-class solutions and unmatched commitment to measurable results. Its global customer base spans mobile, fixed, hybrid and next-generation networks, providing wholesale, retail, 3rd-party, peering, resale, MVNO business agreements and other business models.

TEOCO’s success comes from its clients’ success – it helps to increase profitability and create more efficient networks. The powerful combination of technology and telecom-focused experience makes us both a market leader and a robust business management partner.

Extensive Product and Solutions Portfolio

• Business Analytics– Provides a granular view of network and business transactions, enabling CSPs to increase revenues, expand margins and maximize profitability. TEOCO touches all aspects of CSP business operations and provides insights into profitability, margins, roaming, costs, traffic, usage, subscribers, routes, and partners.
• RAN Solutions– Enables CSPs to efficiently and accurately plan, optimize and manage their heterogeneous macro and small cell radio networks and backhaul. TEOCO’s products and solutions are multi-technology and multi-vendor, delivering best-in-class planning, geo-location algorithms, and SON capabilities to improve operational efficiencies and reduce total cost of ownership.
• Service Assurance– Delivers CSPs an automated, proactive and unified approach to service, customer network experience, performance and fault management. TEOCO’s solutions model and measure network and non-network related data from various perspectives to quickly identify and resolve service and network faults and significantly improve service quality and availability while reducing operating expenses.
• Device and IoT– Provides device manufacturers with lab and field testing services to ensure mobile and IoT devices meet minimum performance requirements. For network operators, device certification is essential to ensuring subscriber satisfaction. TEOCO operates a state-of-the-art lab to assist manufacturers in the increasingly complex and time-consuming task of device certification.

Success Stories

TEOCO’s customers trust its capacities to analyze information, unveil profitable knowledge, and offer products that power smarter operations. Its teams are client-driven and committed to delivering a substantial return on investment for each and every project. TEOCO truly believes that its customers’ success is its, and the company constantly innovate to make sure that its customer stays at the forefront of industry trends.

1. Cost Management: BillTrak Pro highlights over $2 million in potential cost savings

Solution: TEOCO teamed up with Capgemini to integrate the Carriers’ operational and business support systems (OSS/BSS) with BillTrak Pro and to provide a reliable single source for their network inventory that could be integrated into BillTrak Pro. The solution involved implementing a data reconciliation engine to receive circuit inventory information from multiple third-party tools and standardize that data into a single view of the entire logical inventory integrated into BillTrak Pro.

Value Generated: The carrier realized multiple cost-saving opportunities. Among the most immediate and dramatic savings were an estimated $2 million in annual revenue based on network traffic-related savings, which resulted from inconsistencies between actual network traffic and carrier invoices over the preceding six months.

2. Customer Analytics: Building a better customer experience in the MVNO market

Operator Challenge: Aside from its traditional wireless services, this Tier-1 wireless service provider also supports a lucrative MVNE business with more than ten various MVNO partners, typically in a prepaid model.  The approximately 12 million MVNO subscribers represent over ten percent of the operator’s subscriber base.  The largest of these MVNOs targets texting subscribers with plans that are focused on low cost, low voice and data use, but high SMS.  The number two and number three MVNOs were generating about $200,000 – $250,000 per month in revenue, and they were also targeting the same market. The host operator felt that they were missing opportunities for growth; in effect, they were cannibalizing each other’s market share by going after the same subscribers.

Solution: TEOCO provided the host MVNE operator with its QCella platform for usage analysis, and when it  analyzed the actual subscriber profiles, along with behavior and usage data across all MVNOs, it showed  that there were two areas of the market that were not being addressed by the MVNO’s current price  plans and marketing outreach.  The prepaid ‘low cost, high voice market’ and the prepaid ‘mid-cost, high voice, high text market’ did not have MVNO plans that met their needs.  Once these gaps were identified, the host MVNE operator approached their partner MVNOs and shared this insight.

The Kingpin

Atul Jain, Chairman & CEO: Atul Jain founded TEOCO Corporation in 1995 with the dream of building a successful business model, not just a successful business. His goal was to build a company that did not compromise its values. Prior to starting TEOCO Corporation, Mr. Jain was with a Silicon Valley firm TIBCO for seven years. At TIBCO, Mr. Jain’s focus was to work with Fortune 500 clients to design and build state-of-the-art software solutions leveraging the company’s trademark TIB platform.

“We represent a way of doing business, a way of thinking and a way of being.”