Billing Specialists Offering Experience and Expertise alongside Award-Winning Billing Software: Inform Billing

The Silicon Review

In the rapidly evolving landscape of telecommunications and IT services, efficient and accurate billing systems are paramount. Enter Inform Billing, a UK-based billing specialist that has been at the forefront of providing robust solutions tailored to the needs of telecoms, mobile, IT, IoT, managed print, and other subscription-based services. With over a decade of experience, Inform Billing has solidified its reputation as a trusted partner for businesses aiming to streamline their billing processes.

Established in 2010 by directors Shaun Bodsworth and Darren Salisbury, Inform Billing was conceived to refocus the Eclipse software back onto the channel. Starting with just a handful of customers, the company reached the 100-customer milestone by 2014. After three years of development, the rebuilt Eclipse NG platform was utilized for its first live bill run in 2016 and officially launched to the market in 2017, winning 'Best Billing Platform' at the Comms National Awards that same year. By 2018, the company had doubled its customer base to 200, reflecting the industry's shift towards fully online systems. The subsequent years saw continued growth and innovation, with the launch of Enlighten Premium in 2020 and multiple industry accolades, including 'Best Billing Supplier' and 'Billing Platform Supplier' awards. In 2023, Inform Billing achieved ISO 9001 and ISO 27001 certifications, underscoring its commitment to quality and information security.

Innovative Product Suite

At the heart of Inform Billing's offerings is the Eclipse NG billing platform. Designed with user-friendliness in mind, Eclipse NG is a cloud-based solution that provides first-class functionality and performance. It allows for quick, daily call and charge importing, automatically collecting millions of Call Detail Records (CDRs) from multiple carriers without delay. The platform's revenue assurance tools validate both calls and supplier invoice values, ensuring accuracy and preventing overcharging. Additionally, Eclipse NG offers unlimited reporting capabilities, enabling users to generate bespoke reports tailored to their specific needs.

Complementing Eclipse NG is the Enlighten online portal, which provides customers with 24/7 access to their charges and itemizations, both current and historical. Features such as downloadable reports and self-service options empower customers to manage their accounts effectively. Enlighten Premium takes this a step further by integrating directly with suppliers, allowing end-users to perform actions like SIM swaps and toggling service bars for individual mobile numbers. This level of transparency and control enhances the customer experience and reduces administrative burdens.

Tailored Services for Diverse Needs

Recognizing that different businesses have unique requirements, Inform Billing offers a range of services to cater to various operational models:

Self-Managed Billing: Ideal for companies seeking control and visibility, this service allows businesses to manage their own billing processes using Inform Billing's platforms.
Bureau Billing: For those who prefer to outsource, Inform Billing's experienced team manages the billing process on behalf of the client, providing a cost-effective solution without compromising on professionalism.
Data Migration Support: Transitioning from an existing platform can be daunting. Inform Billing offers expert project management to ensure seamless data migration into Eclipse NG, minimizing disruptions and ensuring data integrity.

These services are designed to provide flexibility, allowing businesses to choose the level of involvement that best suits their operational needs.

Serving a Broad Spectrum of Sectors

Inform Billing's solutions are versatile, catering to a wide array of sectors:

Telecoms: Software specifically designed for the telecoms market, handling complex billing scenarios with ease.
Mobile: Flexible solutions for rating, bundling, and providing self-service tools to manage mobile services.
IT Services: Adaptable, cloud-based billing solutions tailored for IT service providers.
Subscription Services: Flexible software that simplifies the complexities of subscription billing.
Managed Print Services: Multi-level functional billing software designed for the managed print sector.
IoT: Scalable and versatile solutions to meet the unique billing needs of the Internet of Things sector.

This broad sector coverage underscores Inform Billing's adaptability and commitment to meeting the diverse needs of its clients.

Commitment to Continuous Improvement

Inform Billing's success is underpinned by its dedication to continuous investment in its products and services. To date, the company has invested over £3 million into the development of the Eclipse NG platform and continues to reinvest 45% of its revenues into ongoing development. This commitment ensures that the platform remains at the cutting edge, incorporating the latest technological advancements and responding to the evolving needs of the industry.

Client Testimonials: A Testament to Excellence

The true measure of a company's impact lies in the satisfaction of its clients. Inform Billing boasts numerous testimonials from businesses that have experienced significant improvements in their billing processes:

Marston’s Telecoms: "Since moving to Eclipse, we have halved the bill run and have never ever got bills out as early in the month as we do now! Our team is jumping for joy because they now have two weeks in every month to look at internal processes." – Paul Hallam, Operations Director.
Comm-Tech: "Having a billing partner that works as an extension to our team, who understands the market and whose platform has the flexibility to meet our diverse customer requirements, has been fundamental in achieving our growth." – Tony Mann, Operations Director.
An IT Company: "Since partnering with Inform Billing, we have eradicated manual processing and reduced our resource commitment to billing by 50%. We would definitely recommend them." – James Healey, Chief Operating Officer.

Shaun Bodsworth, Managing Director