‘We’ve complete and tailored solutions to manage your IT needs’: Oscar Diaz, CEO of Tecbound Technology

The Silicon Review

“Cybersecurity and business continuity should be the number one priority for every organization.”

Tecbound Technology, an IT managed service company, brings quality IT service to business owners and helps them navigate the challenges of using IT in their business. It provides IT services and NCACR solutions to police agencies, public safety organizations, and NGOs in Canada and Latin America.

Tecbound was incorporated in 2011 and is headquartered in Calgary, Alberta.

The Silicon Review contacted Oscar Diaz, CEO of Tecbound Technology, who spoke about how the company is making a difference in this segment and plans to stay at the forefront. Below is an excerpt.

Interview Highlights

Q. From your perspective, how is the industry you serve currently evolving? And where does Tecbound Technology stand at the moment?

Businesses aren’t interested anymore in ‘IT guys’ or IT companies that just fix IT problems, but in technology partners that help them to stay competitive, secure, and resilient. If companies were putting IT on the back burner, the Covid-19 pandemic was a wake-up call as a lot of businesses were not ready to navigate a situation like this.

Precisely, companies didn’t understand exactly what the cloud is and didn’t make the right moves at the right time. However, now, scores of companies are actively looking to move to the cloud to operate remotely. And more importantly, secure their IT infrastructure.

That being said, we understand the business of our clients and their needs and accordingly offer them tailored technological solutions.

Q. What is Tecbound’s point of differentiation?

Tecbound is one of the few IT providers in Canada with experience with the NCACR process for police agencies.

Besides, cybersecurity and business continuity should be the number one priority for every organization. With ransomware, hacks, attacks, vulnerabilities, and data theft affecting companies around the world daily, it’s just a matter of time before your business is hit. Tecbound Technology’s goal is to provide you with the best network security protection possible while also keeping your unique needs and budget in mind.

We work with the client’s team to implement procedures, policies, and technology tools to ensure business continuity.

Q. What strategies does Tecbound implement to ensure its clients receive the highest quality IT services?

We are in business because we exceed our clients’ expectations. We treat each client as though they are our biggest clients and go out of our way to serve them. We ensure a 10-minutes response time to your computer emergencies to minimize downtime, even on weekends.

Besides, we guarantee all projects will be completed on time and within a fixed quote budget. For sure, our clients won’t have to worry about hidden costs, going over budget, or missed deadlines. We also guarantee their complete satisfaction on every service call, or it’s free.

Q. What are Tecbound’s focus areas?

Most IT providers say all companies are the same that they all use computers and there is nothing unique about them. That is not the case. We understand our clients’ hectic and stressful work schedules and why it is critical to remove obstacles, frustrations, and technical problems to keep them productive. We understand their desire to eliminate waste, extra steps, workarounds, and manual labor.

Significantly, we take care of cybersecurity in all our services.

Q. How skilled is the Tecbound team of experts? And how do they bring value to the company?

Our management team has over 20 years of experience serving the IT industry. In addition, our specialists and experts contribute greatly to our collective knowledge and exposure.

Q. What new endeavors is Tecbound currently undertaking?

Currently, we are working on creating an incident response team for cybersecurity emergencies.

Q. Is there anything else you want us to highlight that we might have missed?

Canadian police agencies must submit a Net Connection Authorization Change Request (NCACR) every two years. This establishes their compliance with RCMP IT policies. We developed and utilized a scorecard to assess police agencies’ compliance standing and IT needs. Tecbound Technology is the only company that serves police agencies in the west.

Oscar Diaz | CEO

Oscar Diaz has 20 years of experience in the IT industry. Oscar studied Information Technology Engineering at UNITEC. During his five-year program, he worked as a Coding Instructor and participated in several university programs to attract new students to the faculty.

After graduating, Oscar started working in the Telecommunication Industry at Digitel Corp. His first position at Digitel was as a System Administrator, where he had several servers under his responsibility, including the email system that supported 3000 users. In the next five years, Oscar demonstrated he was willing to take on new challenges and responsibilities; this allowed him to climb the organizational ladder and earn a management position where he was in charge of the server infrastructure running on Microsoft products (200+ servers and 10+ engineers team under his direction). After that, Oscar moved to the position of Application Manager, where he was in charge of (a) Business Intelligence, (b) Web Application Development, and (c) Customer Liaison Units (where he had 20+ engineers, business analysts, and team leads under his supervision).

After 10 years of working in the enterprise world and seeing the opportunity of bringing Enterprise IT practices to small and medium-sized businesses, Oscar founded Tecbound Technology in 2011.

Oscar sponsors several children through not-for-profit organizations like World Vision and Christians Children’s Fund and has a passion for helping kids to get involved in sports activities to promote family values, respect for others and encourage them to become the best they can be.