Alexandre Tchmoutine, Uptime EV Charger Inc. Head of Technology: “Our platform continues to evolve based on real-time field data and our commitment to putting the customer first. This is how we deliver not only technical service, but lasting confidence in the charging experience.”

Uptime EV Charger Inc. is a service-first company dedicated to maximizing the reliability and performance of electric vehicle (EV) charging infrastructure. Founded by industry veterans with decades of combined experience in EV charging, power distribution, and field operations, Uptime brings unmatched expertise to the field. Its leadership team includes former executives from top EV charging companies such as Major EV OEM’s, as well as professionals who have managed large-scale electrical Projects in the EU and Middle East This wealth of experience laid the foundation for a company focused on reducing charger downtime and delivering dependable support.

What sets Uptime apart is its innovative approach to charger maintenance across multiple brands. By offering a cross-brand support model, Uptime enables customers to manage their entire EV charging asset through a single point of

contact. This eliminates the complexity of working with multiple manufacturers and streamlines maintenance operations. Uptime’s team, ensures timely and effective service through a nationwide technician network that responds to issues within 24 to 48 hours. In addition, Uptime has introduced a unique QR code-based downtime reporting system, allowing users to report issues quickly and easily. The company also invests heavily in training, equipping its engineers with the skills needed to service chargers from a wide range of manufacturers. With a focus on reliability, responsiveness, and customer satisfaction, Uptime EV Charger Inc. is redefining what it means to support and sustain EV charging infrastructure.

In conversation with Alexandre Tchmoutine, Head of Technology of Uptime EV Charger Inc.

Q. Can you share the story behind the founding of Uptime EV Charger Inc. and what inspired you to join the company?

Before Uptime, I spent over two decades in the software industry, including time at a startup in the micromobility and EV charging space, where I worked across the full stack, from backend systems to network reliability and device integration. That’s where I identified one of the core challenges: charger downtime, which I see as the silent killer of user trust in EV infrastructure.

Motivated by this challenge, I joined Uptime early on, drawn to the leadership’s strong commitment to treating uptime as a meaningful product goal rather than just a metric. I brought forward a technology roadmap focused on real-time monitoring of EV infrastructure and predictive maintenance strategies.

From day one, I have served as a Solution Architect reporting directly to the CEO, helping shape a platform that delivers real value. Today, as Head of Technology, I lead the development of the Uptime platform, which is designed to manage downtime across EV chargers from multiple brands, while also offering monitoring functionality.

Q. How does the Uptime QR Solution help users quickly report charging issues?

In the event of EV charger downtime, users simply use the Uptime QR code located on the charger. Scan the code to notify us immediately without having to wait on long calls. With just a quick scan, our team is alerted and can start resolving the issue as quickly as possible.

Our QR solution allows users to “Report a Downtime in 30 Seconds, 24/7,” regardless of the condition of the charger or the overall site. For instance, even if there is no electric power on site due to weather or other conditions, the user can still report the downtime.

In one example from a client case, our system demonstrated strong responsiveness, with downtime acknowledgements as fast as 3 minutes, an average response time of 6 minutes, and the longest response recorded at 1 hour

Q. Can you explain the site assessment process and how it helps in selecting the best EV charger locations?

A site assessment is a critical first step in our engagement process, conducted for both new and existing locations. It lays the foundation for selecting the most suitable and future-ready EV charger sites. We begin by evaluating technical readiness, including the availability of electrical capacity, optimal equipment placement with high visibility and accessibility, and the type of chargers (Level 1, Level 2, or DC fast) based on customer needs. We also consider permitting, zoning, and safety regulations, along with financial feasibility—factoring in installation and operating costs as well as potential incentives. On the user side, we assess demand patterns, dwell time, and local EV adoption rates. We also support examining network connectivity and we evaluate scalability, environmental impact, and long-term maintenance needs. By analyzing these factors holistically, we are able to identify EV charger locations that are not only technically and financially viable, but also well-positioned for long-term success and user satisfaction.

Q. What challenges have you faced as a leader in the EV charging sector, and how did you overcome them?

We face significant challenges, including the high cost of infrastructure development, grid capacity and reliability, and the lack of specialized charger support. What my team and I have developed at Uptime EV Charger tackles these issues by implementing best practices for cost-efficient charger development, offering energy solutions that help alleviate the strain on the power grid, and collaborating with various stakeholders to promote resilient infrastructure. Additionally, we have developed proprietary software to monitor charger operations and the real-time status of repairs. Uptime offers product-specific training for electricians to diagnose and repair EV charging equipment, all designed to foster reliability and the rapid expansion of EV infrastructure.

Q. What sets Uptime EV Charger Inc apart with your decades of expertise in the EV charging and electrical power distribution industry?

What sets Uptime EV Charger Inc apart is our clear understanding of what matters most in today’s EV charging landscape. We know exactly what to look for and how to act quickly. While many players focus on hardware sales or long-term investment projections, we are a well-oiled machine built around a single mission: maximizing charger uptime and ensuring that every charging experience is seamless and reliable.

We were the first in the market to launch a dedicated EV charger maintenance platform, recognizing early that long-term performance and service reliability would become critical as the EV market continues to grow. Instead of simply offering hardware, we focus on extending its lifespan through proactive diagnostics, efficient repairs, and a deep understanding of brand-specific error patterns.

Our platform continues to evolve based on real-time field data and our commitment to putting the customer first. This is how we deliver not only technical service, but lasting confidence in the charging experience.

Q. What are your plans for the next five years?

With technology being the backbone of Uptime EV Charger, we are continuing to build out our roadmap with a strong focus on improving the customer experience through our portal, as well as creating better reporting and analytics tools. We will continue to build strategic partnerships so that Uptime’s platform becomes more integrated with EV networks and other EV charging service providers.

In our pursuit of a better overall experience, we are also utilizing AI to further support operational automation at Uptime, including field services across all sectors of business needs.

“Uptime offers product-specific training for electricians to diagnose and repair EV charging equipment, all designed to foster reliability and the rapid expansion of EV infrastructure.”