The Silicon Review
Do what you do better. VRP Consulting help businesses of all shapes and sizes reach their digital transformation goals, improve customer service and streamline internal processes by maximizing their Salesforce platform. 600+ expert certifications, 350+ clients, 2000+ projects and an average customer satisfaction rating 4.8/5, VRP Consulting delivers best practice solutions quickly & efficiently. From discovery, design, delivery and support; you can rely on us to seamlessly blend into your team. VRP Consulting understands the complexities of your industry and business size. The company delivers across the entire Salesforce platform. VRP Consulting will speak your language and offer fresh ideas to help your projects come to life. You have access to a team of highly trained employees in 16 offices, split between core centers of excellence and regional hubs in 12 countries. As demand skyrockets for higher quality and quantity of service in our increasingly connected world, communication companies need to adapt quickly while ensuring quality service. From a single contract to supplying global firms, your Salesforce platform can help you deliver continuous service, delighting your customers. Build a harmonized product catalog which can be tweaked to suit the needs of each customer. Combine pricing features, such as bundles, tiers, dynamic pricing, price rules, approvals and auto-renewals in an enhanced UI, enabling the customer to make their own choices. Create and distribute targeted marketing campaigns based on client data. Use the power of Marketing Cloud® or Pardot® to provide complex customer journeys that speak to each customer's heart.
Provide an integrated OSS/BSS solution for increased business agility while delivering differentiated customer experience. Vlocity Communications is a communication industry specific solution that accelerates digital transformation. Implement and optimize mobile-friendly tools and analytics your staff needs to manage sales and servicing. Salesforce Field Service® provides an opportunity to capture data on the go or in the office. VRP's accelerator ServiceX brings all your communication channels together in a single, easy-to-configure interface, integrated with your website. Salesforce follows best practices for a data processor and provides you with useful tools to stay GDPR compliant, by capturing personal preferences. Through user profile settings access to personal financial data can be restricted and maintained even when connected to one of trusted accounting solution partners. Kick start your next Salesforce project with an award-winning Salesforce partner.
Pro-active servicing & maintenance
Exceeding customer expectations is a business-critical issue. Customers demand consistent service and will change providers in a heartbeat if they feel they are not getting continuous value for their money. From the smallest household to the largest plant, your Salesforce® platform can help you keep your customers happy and overcome complex disruptions. Complex sales processes don't have to be difficult or time-consuming. Utilize pricing features to provide bundles, tiers, dynamic pricing, price rules, approvals, auto-renewals, and an enhanced UI making payment fast and easy. Stop disruption before it occurs through machine learning insights and automated alerts. Rapidly respond and service large infrastructure through VRP implemented Salesforce Field Service Lightning®. Get the mobile-friendly tools and analytics you need to manage work orders on the go or in the office. Create and distribute targeted marketing campaigns based on client data. Build compensation and loyalty programs powered by Heroku® or integrate with your existing, third-party solution. Review campaigns to provide optimized remarketing. Integrate your data in a unified platform using analytics to highlight future revenue generation opportunities, whilst increasing customer satisfaction. Share real-time reports and dashboards with key stakeholders to make sound business decisions. Bring all your communication channels together in a single, easy-to-configure interface, integrated with your website. Experience Cloud® and ServiceX use your look and feel to harmonize conversations and drive engagement.
Consolidate all your communication channels
ServiceX is a Help Center application which enables businesses to consolidate all their communication channels in a single location, allowing customers to manage their service issues in a self-service portal and connect with agents for faster resolution. ServiceX makes it easy for customers to request, view and track the status of their service-related issues in a single app, in the way they would like to engage with your business. Your service and sales teams have a 360o view of the customer, thereby reducing time to resolution and exceed their expectations. Help Center is natively built on Salesforce® and will be integrated directly into your website by expert configuration team. This not only mitigates risk during future Salesforce upgrades, it also ensures you have a robust solution dedicated to serving your customer needs. This product works across all industries where delivering exceptional customer service is a business priority.
Thinking globally, delivering locally
It's not easy to bring new products and systems to market while delighting existing customers and managing complex sales & supply processes. From the smallest ball bearing to the largest piece of machinery, your Salesforce® platform can help you manage and optimize standard requirements as well as overcome more complex challenges. Bring all your communication channels together in a single, easy-to-configure interface, integrated with your website. Experience Cloud® and ServiceX use your look and feel to harmonize conversations and drive engagement. Connect your supply chains to provide seamless fulfillment based on real-time inventory and sales forecasting with a configured Salesforce community and automated Lightning flows that leverage customer and product data. Complex sales processes don't have to be difficult or time-consuming. Extend your standard Salesforce product selection and pricing features with CPQ to provide bundles, tiers, dynamic pricing, price rules, approvals, auto-renewals and an enhanced UI, and quote generation experience.
Will Lamb, CRO