Wavex: one of the leading IT companies in London delivering award-winning managed services

Wavex’s key strength lies in its technology, its people and its track record of delivering real, measurable results for customers. Wavex’s services achieve better results by bringing together three vital components - the best from vendors like Microsoft, the company’s own award-winning security technology, and all delivered by its highly skilled team of engineers and consultants. Wavex is ISO27001:2013 security accredited an Azure Tier 1 Cloud Provider and a Microsoft Gold Partner.

The app economy has touched everyone. People can order anything from food to fashion from their phones or laptops. This level of convenience in people’s personal lives is impacting staff expectations in their work lives too.

Consequently, Wavex has found a significant shift in expectations - support issues where a 4-hour window was acceptable are expected to be resolved in 1 hour. We all want to get things done fast, without worrying over how the IT services will be done. As a result of this, staffs are asking for self-service technologies, so they can perform a range of IT requests themselves as and when needed. This helps reduce the burden of IT requests on the IT support function while improving the end-user experience and level of productivity as staff no longer need to wait.

Today, businesses want everything now and through a combination of self-service, the right support channels, appropriate device management, and remote support; it is possible to deliver these requirements economically.

A.N.A., Autonomous Network Administrator, is a unique user-focused self-service solution which can cut clients' IT costs by up to 20% by immediately resolving many simple requests. Whether used directly by staff or by engineers, A.N.A. offers superior response and resolution times.

Some self-service activities that A.N.A. facilitates include:

 Password reset - this allows anyone in the business to request a password reset for a colleague (i.e. if they are out and about or not able to contact the service desk). The requester or colleague would use the self-service "password reset" which would text the necessary user on their mobile phone where they could approve or reject the request. When they respond with "approve" the system will reset their password and within a matter of 1-2 minutes, text them the password.

  Disable account - let's say that someone within a business is let go at very short notice and perhaps it's very late on the day or even over the weekend, the HR team could use this particular feature to quickly disable said users account there and then. There are security measures in place to ensure that only pre-approved people within the business could use this feature.

Self-service and automation is part of Wavex’s core IT support services offering, with a number of tools designed to empower staff to carry out request activities themselves.

The ability to work from home, up until recently a perk offered by some organizations has now become the norm for most businesses. The drastic shift in working habits that Covid-19 has prompted will likely last even as the pandemic finally recedes - according to Reuters, the percentage of staff permanently working from home is expected to double. Whether you are planning for long-term remote work or considering hybrid models mixing remote and on-site work, this brief IT checklist is designed to help guide you to a successful modern workplace strategy.

Communication

Encourage open and transparent communication. Manage projects through cloud-based software, and enable employees to connect face-to-face and anytime, anywhere using affordable video conferencing solutions. Establish clear communication channels for communicating in between teams and company-wide to avoid cross-chat. Apps such as Microsoft Teams enable staff to interact in project focused messaging channels as well as more generalist or sociable groups and the video conferencing feature is well suited to company-wide announcements. Wavex is a Microsoft Gold partner and can help you move, migrate, and consolidate legacy systems.

Cloud

Modernize your cloud infrastructure. The shift towards remote working has been made possible largely thanks to the cloud. Moving legacy systems onto the cloud can make them much more accessible, but you need to identify which parts of your IT are suitable to transition. As a certified Tier 1 Microsoft Cloud Solution Provider, Wavex works with clients at every stage of their cloud adoption or optimization journey, helping them decide on an appropriate cloud deployment model and migration strategy for their business.

Meet the leader behind the success of Wavex

Gavin Russell, CEO founded Wavex in 1998 after gaining valuable insights into delivering global IT support and networking services from organizations like AT&T and IBM Global Services. Gavin’s strategy is to hire excellent staff as well as to utilize his background and professional qualifications in software architecture (HND + BSC Hons), to create unique and market leading technologies to complement and enhance the traditional Microsoft solutions. With the cost of enterprise software too expensive for most organizations, Wavex has been able to bring innovative solutions in security, self-service, and analytics, to companies of all sizes so they may benefit from an enterprise-grade managed service solution. Today, Wavex is proud to have won hundreds of awards and accolades over its 20+ years for delivering on this strategy.

“With regard to GDPR, Wavex has developed a server application that can automatically find your user-identifiable data across all your servers.”