WELL™ Health Inc. – Improving Patient Conversations for a Better Healthcare Experience

Whether via a phone call or a chance meeting in the hallway, clinical communication can become compromised if important information is not recorded. Clinical communication platforms can help in this process by keeping all relevant information in a single tool — messages, EHRs (electronic health records), call logs, and any notes among providers. While investing in technology is essential for any healthcare team, it’s important to understand the strengths and downsides of clinical communication platforms to see how to ultimately improve patient care.

WELL™ Health Inc. is the last mile patient communication platform for healthcare. The company enables convenient, bidirectional conversations between providers and patients across multiple channels — including texting, email, telephone, and live chat. It is the only two-way digital solution that unifies the full lifecycle of patient interactions. WELL serves many of the country’s leading health systems and more than 31 million patients. It is the 2021 Best in KLAS winner in Patient Outreach and consistently the highest rated patient engagement software on G2 and Capterra.

Next-Gen Patient Communication Platform Offered

Behavioral Health Solutions: WELL™ Health Empowers Behavioral Health Organizations to Unify Patient Communication and Build Relationships. WELL is committed to working with customers to robustly protect patient health information. WELL consistently deploys and enforces the latest information security frameworks to protect the integrity, confidentiality, and availability of data received. The company is HITRUST CSF certified, confirming the company’s commitment to data security and HIPAA compliance. WELL Health intelligent communications hub unifies and automates patient communication at enterprise scale.

ChatAssist AI for Behavioral Health: Leverage AI-enabled conversations to support patients before and after appointments. ChatAssist AI is designed to assist patients with common tasks and questions, while blending the handoffs between AI and your team to provide an engaging patient experience. ChatAssist AI is efficient on both ends - easy to reach out to patients, including a broad group and efficient to process their responses.

Operations Solutions: WELL improves operational efficiency by automating a significant volume of patient communication, improving slot utilization, reducing no-shows, and maximizing the value of your team. WELL delivers fast and efficient onboarding and gives administrative and staff users the ability to configure the platform without requiring support tickets and batch uploads. WELL seamlessly integrates with existing clinical and administrative systems, amplifying the value of your tech investments without introducing redundancies. WELL improves call center operations, reducing call volume and hold times and maximizing the efficiency of your agents — whether they’re in central locations or distributed remotely.

Revenue Cycle Management Solutions: WELL streamlines revenue cycle management, facilitating online and mobile bill pay and enabling transparent conversations about billing with your organization. Improve self-pay collections, decrease AR days outstanding, and increase cash flow. Accelerate payments with API integrations that pull patient information from your EHR in real time. Send patients billing notifications by text message. Enable touchless patient intake by sending copay notifications with appointment reminders. Improve slot utilization and reduce no-show rates. Reduce staff workload by facilitating digital payment collection. Maintain a centralized history of patient interactions.

The Formidable Leader

Guillaume de Zwirek serves as the Chief Executive Officer of WELL™ Health Inc. He founded the company in 2015 out of exasperation with the inefficiency of communicating with his healthcare system while living in fear of sudden cardiac arrest. He has since made it his mission to transform healthcare into industry renowned for its customer service.

Guillaume started his career as a Product Marketing Manager at Google, where he led partnerships with the International Olympic Committee, National Football League, and produced one of Google’s first national TV commercials — Google Zeitgeist. He later worked under the leadership of Kevin O’Conner (DoubleClick) at Graphiq.com, where he was a member of the executive leadership team and built the companies’ Publishing and Performance Marketing teams. Graphiq was acquired by Amazon Alexa.

Guillaume received his preparatory degree in Classical Guitar Performance from the San Francisco Conservatory of Music. He is also a graduate of the University of Southern California, where he received dual degrees in Music (Classical Guitar) and Business Administration (Finance).

Whether via a phone call or a chance meeting in the hallway, clinical communication can become compromised if important information is not recorded. Clinical communication platforms can help in this process by keeping all relevant information in a single tool — messages, EHRs (electronic health records), call logs, and any notes among providers. While investing in technology is essential for any healthcare team, it’s important to understand the strengths and downsides of clinical communication platforms to see how to ultimately improve patient care.

WELL™ Health Inc. is the last mile patient communication platform for healthcare. The company enables convenient, bidirectional conversations between providers and patients across multiple channels — including texting, email, telephone, and live chat. It is the only two-way digital solution that unifies the full lifecycle of patient interactions. WELL serves many of the country’s leading health systems and more than 31 million patients. It is the 2021 Best in KLAS winner in Patient Outreach and consistently the highest rated patient engagement software on G2 and Capterra.

Next-Gen Patient Communication Platform Offered

Behavioral Health Solutions: WELL™ Health Empowers Behavioral Health Organizations to Unify Patient Communication and Build Relationships. WELL is committed to working with customers to robustly protect patient health information. WELL consistently deploys and enforces the latest information security frameworks to protect the integrity, confidentiality, and availability of data received. The company is HITRUST CSF certified, confirming the company’s commitment to data security and HIPAA compliance. WELL Health intelligent communications hub unifies and automates patient communication at enterprise scale.

ChatAssist AI for Behavioral Health: Leverage AI-enabled conversations to support patients before and after appointments. ChatAssist AI is designed to assist patients with common tasks and questions, while blending the handoffs between AI and your team to provide an engaging patient experience. ChatAssist AI is efficient on both ends - easy to reach out to patients, including a broad group and efficient to process their responses.

Operations Solutions: WELL improves operational efficiency by automating a significant volume of patient communication, improving slot utilization, reducing no-shows, and maximizing the value of your team. WELL delivers fast and efficient onboarding and gives administrative and staff users the ability to configure the platform without requiring support tickets and batch uploads. WELL seamlessly integrates with existing clinical and administrative systems, amplifying the value of your tech investments without introducing redundancies. WELL improves call center operations, reducing call volume and hold times and maximizing the efficiency of your agents — whether they’re in central locations or distributed remotely.

Revenue Cycle Management Solutions: WELL streamlines revenue cycle management, facilitating online and mobile bill pay and enabling transparent conversations about billing with your organization. Improve self-pay collections, decrease AR days outstanding, and increase cash flow. Accelerate payments with API integrations that pull patient information from your EHR in real time. Send patients billing notifications by text message. Enable touchless patient intake by sending copay notifications with appointment reminders. Improve slot utilization and reduce no-show rates. Reduce staff workload by facilitating digital payment collection. Maintain a centralized history of patient interactions.

The Formidable Leader

Guillaume de Zwirek serves as the Chief Executive Officer of WELL™ Health Inc. He founded the company in 2015 out of exasperation with the inefficiency of communicating with his healthcare system while living in fear of sudden cardiac arrest. He has since made it his mission to transform healthcare into industry renowned for its customer service.

Guillaume started his career as a Product Marketing Manager at Google, where he led partnerships with the International Olympic Committee, National Football League, and produced one of Google’s first national TV commercials — Google Zeitgeist. He later worked under the leadership of Kevin O’Conner (DoubleClick) at Graphiq.com, where he was a member of the executive leadership team and built the companies’ Publishing and Performance Marketing teams. Graphiq was acquired by Amazon Alexa.

Guillaume received his preparatory degree in Classical Guitar Performance from the San Francisco Conservatory of Music. He is also a graduate of the University of Southern California, where he received dual degrees in Music (Classical Guitar) and Business Administration (Finance).

“WELL seamlessly integrates with existing clinical and administrative systems to drive adoption of patient portals, payment platforms, and more.”