XTERRA - Empowering Businesses with Reliable and Proactive IT Solutions

The Silicon Review

Companies need IT managed services for a variety of reasons. First and foremost, technology is essential to the success of most businesses, no matter the size or industry. Many companies rely on technology to perform critical operations, such as accounting, communications, and marketing. Without a reliable IT infrastructure, businesses run the risk of experiencing downtime, security breaches, and other issues that can severely impact the operations and bottom line. Xterra Solutions is a leading provider of IT managed services that offer full or co-managed IT support to organizations of all sizes and industries. The company understands the importance of technology in a business and believe that every company should be able to depend on it to make the business thrive. With the unique pricing model and performance guarantee, Xterra Solutions provides exceptional and predictable value to the clients.

Xterra Solutions' team of experienced IT professionals provides turn-key IT services or complements existing IT resources to maximize clients' technology investment. The company offers a support framework that gives businesses peace of mind to focus on the operations while the technology is managed by experts. The commitment to understanding clients' specific needs and providing tailor-made solutions sets them apart in the industry. Xterra Solutions brings new confidence to any IT strategy and provides businesses with the trust that the technology solutions are in safe hands. Xterra Solutions is a provider of comprehensive IT solutions that help businesses in many industries thrive. Two of the company's most prominent services are the 24x7 Service Desk and the 24x7 Monitoring and Operations Managed IT services. These services offer clients access to expert support and proactive monitoring, ensuring that the IT systems are always functioning reliably.

The 24x7 Service Desk

The 24x7 Service Desk is an essential component of any successful business that depends on technology. When issues arise, businesses need prompt, expert assistance to resolve them quickly and efficiently. Xterra Solutions offers comprehensive support services to help ensure that clients' IT systems are always functioning as intended. The company's experienced technologists are available around the clock, seven days a week, 365 days a year, to assist with any pressing IT issues. Xterra Solutions' 24x7 Service Desk offers both remote and onsite support, tailored to clients' specific needs. The company's technologists provide advanced and secure 24x7 remote support from anywhere in the world. This support includes desktop sharing assistance, enabling technologists to visualize and operate clients' systems remotely. In situations where remote assistance is not sufficient, prescheduled onsite visits are also available. These visits are appropriate for everything from new computer setups to observational support-by-walking-around. The 24x7 Service Desk also ensures that clients' servers are audit-able, with logs of every action providing clients with peace of mind and transparent accountability. Xterra Solutions offers an unparalleled level of support to its clients, including access to a team of certified experts and a comprehensive support framework that enables clients to keep the IT systems up-to-date and running efficiently.

The 24x7 Monitoring and Operations Managed IT services

The 24x7 Monitoring and Operations Managed IT services represent XTERRA Solutions' proactive approach to keeping clients' infrastructure up and running while maintaining optimal efficiency. This service includes continuous monitoring for performance issues, capacity planning, and optimization, ensuring that clients are equipped with the right resources to meet the business needs. Xterra Solutions' 24x7 Monitoring and Operations Managed IT services also include ensuring that critical software patches are applied to clients' systems as needed. With patch management included in the service, XTERRA Solutions ensures that clients' IT systems are up-to-date with the latest security patches and updates, keeping the systems secure against cyber threats. By taking a proactive approach to managing clients' IT systems, Xterra Solutions helps reduce the risk of potential outages and associated downtime. Through advanced and secure monitoring tools, Xterra Solutions' team of IT professionals can identify issues before they become a larger problem and prevent potential downtime, ensuring clients have maximum uptime. With 24x7x365 Monitoring and Operations, clients can rest easy, knowing that the IT infrastructure is being continually managed by certified IT professionals. Xterra Solutions provides clients with real-time visibility into the IT system's performance, enabling them to make informed decisions based on clear data.

Meet the leader behind the success of Xterra

David Park is CEO, Partner, and Principal Systems Architect at Xterra Solutions, Inc. David has over 20+ years’ successful, progressive experience in defining business needs, managing strategic and tactical initiatives, and delivering technology solutions. David is passionate about technology and believes in its ability to transform organizations and empower people. As a member of a like-minded team of talented and driven engineers and technologists, the company is fortunate to work alongside others who share the passion for innovation. They take pride in supporting the company's innovative client partners and working collaboratively to provide customized IT solutions that meet the unique needs of each organization. With a commitment to helping clients thrive, David and the team demonstrate a dedication to delivering exceptional results while consistently exceeding clients' expectations.