The Silicon Review
“We deliver business-critical cloud communications solutions for SMBs through large enterprises.”
AltiGen was founded in 1994 with the objective of designing, developing, and distributing IP PBX telephone systems to the SMB market. For a number of years, to support the operation of its core IP PBX software, the company manufactured purpose built computer servers, computer telephony boards for voice processing and telephone handsets.
As networking and computing technologies evolved, the company was able to shift its focus to developing all software IP PBX and contact center solutions. These efforts had a profound impact on the company, including the elimination of all proprietary AltiGen hardware, increased scalability of its solutions, the ability to deploy its solutions in the cloud, and the integration of its software communications solutions with Microsoft Skype for Business and Office 365 – which has been branded as UC Cloud.
Today AltiGen has hundreds of enterprise customers, including such Fortune 1000 companies as Avis Budget, Fiserv and Dollar General. It also has thousands of small and mid-market customers in virtually all industry segments. One of its distinctive advantages is that, as a result of its integrated UC Cloud, the company is able to tailor its solutions for a wide spectrum of businesses. For example, it can deliver hosted PBX to a company with as few as 10 employees, hosted Skype for Business to an organization with thousands of employees, and hosted contact center for companies of all sizes.
AltiGen in the Market
AltiGen has evolved to become a complete cloud communications solutions provider. By integrating its IP PBX and contact center solutions with Microsoft’s Skype for Business and Office 365 AltiGen is now able to uniquely deliver a comprehensive suite of enterprise-class Unified Communications solutions as a fully managed cloud service. It also offers its customers the option to use AltiGen’s SIP trunks or use their own service provider, which is particularly beneficial to customers who cannot
or do not wish to change service providers.
It isn’t easy after all!
The single biggest challenge the company faces is “cutting through the clutter” in terms of the sheer number of competitors in the UCaaS space. However, most communications service providers have either internally developed, or resell, proprietary PBX and Unified Communications solutions. While these organizations increasingly find themselves in the position of having to compete with Microsoft’s Skype for Business and Office 365 Cloud PBX, AltiGen is able to fully leverage those technologies to deliver a complete, integrated solution to its customers.
Hosted Skype for Business Overview: AltiGen uniquely extends and enhances the capabilities of the world’s leading UC platform, Skype for Business, by seamlessly incorporating the MaxACD advanced communications applications – consisting
of Auto Attendant, Hunt Groups, Multimedia Contact Center, Recording and Reporting – intoits Hosted Skype for Business solution. Moreover, AltiGen’s Hosted Skype for Business reduces complexity, eliminates CapEx, and lowers the total cost of ownership versus on premises deployments of Skype for Business.
MaxACD Cloud Contact Center Overview: MaxACD enhances Skype for Business and Office 365 with Cloud-based Automated Multimedia Routing and Queuing capabilities to address the Enterprise
“Line of Business” requirements for Internal or External customer requests. Deployable in the AltiGen Cloud, Customer Cloud or Datacenter, MaxACD provides a comprehensive, cost-effective and easy-to-manage solution that is ideal for Internal departmental service/help desks or External customer facing service/technical support contact centers.
Enterprise Cloud PBX Overview: Enterprise Cloud PBX is a complete Cloud-based enterprise-wide PBX and Contact
Center solution for Office 365, based on AltiGen’s Hosted Skype for Business, integrated with its MaxACD advanced communications application suite. Finally, organizations can now replace their in-house PBX systems with AltiGen’s Enterprise Cloud PBX for Office 365, delivered as a fully managed Cloud service.
MaxUC Cloud Overview: MaxUC is an innovative new Unified Communications solution combining AltiGen’s MaxCS IP PBX with Microsoft’s industry leading Skype for Business. This uniquely integrated UC solution leverages the investment in MaxCS by seamlessly adding Skype for Business enhanced communication and collaboration to the MaxCS on premises or cloud systems, simply and cost effectively.
The Future Sight
Clearly it is in the midst of a major technology shift, with companies of all sizes moving away from the traditional model of up front purchases of hardware and software deployed on premises in favor of cloud-based solutions having predictable monthly expenses. Its plan is to continue to enhance and extend the capabilities of its UC Cloud offering with additional value-add Unified Communications solutions – delivered as an easy to manage, cost effective cloud service. It is all about customers anyway! Its UC Cloud has been specifically designed for channel partners to easily and cost effectively deliver Unified Communications as a Service (UCaaS) to their customers, with AltiGen providing complete 24/7 support for the entire solution. Its customers benefit from UC Cloud first by eliminating the CapEx associated with deploying on premises Unified Communications systems. In fact, for most customers the total cost of ownership of AltiGen’s UC Cloud is far less compared to on premises deployments. Moreover, its single integrated UC solution greatly simplifies system management and frees up its customers’ IT staffs to focus on other projects.
“AltiGen’s UC Cloud is the ideal customer deployment model, enhancing the capabilities of both Skype for Business and Office 365 with a complete Enterprise UC and Contact Center solution, combined with the simplicity of AltiGen’s managed cloud service.” -Bruce Ward, VP of Business Development, Peters and Associates
Meet the Masters
Jeremiah Fleming, President, CEO and Chairman of the Board of AltiGen is responsible for driving the overall company strategy. Fleming has an extensive background in IP communications and call center technologies. David Tang, Vice President of Cloud Solutions, has responsibility for all of our managed cloud services offerings. Tang is a communications industry veteran, most notably working for AT&T prior to joining AltiGen. Mike Plumer, Vice President of Sales, has been with AltiGen for nearly 20 years. Plumer has responsibility for sales, marketing and our reseller partners.