Founded more than 20 years ago, Symmetry has built a base of expertise unmatched by any other independent SAP service provider. It provides one of the industries' most advanced SAP hosting platforms, and its service portfolio includes expert application management across all deployment environments: on-premise; hosted; and private, public and hybrid cloud. It also provides award-winning governance, risk, and compliance (GRC) solution, ControlPanelGRC®, for comprehensive compliance automation of SAP environments.
Symmetry™ manages complex SAP® implementations on a global scale for more than 200 of the world’s leading enterprises in challenging and heavily-regulated industries such as healthcare, financial services, retail, manufacturing, automotive and beyond.
The Symmetry Way
Achieving that mission requires focus and excellence in five distinct areas that have evolved into a proprietary client-centric business model the company calls The Symmetry Way. More than just a methodology or set of beliefs, The Symmetry Way encompasses the priorities that drive and differentiate the company and that govern the way Symmetry operates, invests, and engages. The principles behind the symmetry way include:
Clients first: Symmetry is relentlessly focused on its clients and readily adapt to their changing requirements – even if it’s “off contract.” Its ability to deliver world-class service is highly dependent on its ability to think and act like a partner to its clients and not “just a vendor.” This is why The Symmetry Way demands that it does what it takes to address client needs as they happen, with the goal of building long-term, mutuallyprofitable relationships.
Hire the best: The company only hires the very best, most experienced SAP experts, and that’s the level of expertise its clients can expect – they never have to worry about being assigned a “B” team. It also invests in the training and enablement of its internal teams so they are constantly refreshing their skills and are well-versed in the latest and greatest SAP technologies and capabilities, as well as public, private, and hybrid cloud infrastructures.
Agility is king: Symmetry’s clients’ business and technology needs are always changing by the week, by the day, even by the hour. Slow response is not an option, so it moves fast and always delivers. The Symmetry Way means that every aspect of the client engagement, from the team to the processes to the infrastructure, is designed for immediate response to client challenges.
Lead the market: Symmetry is always identifying, exploring and analyzing new trends, even before they happen. When its clients need new capabilities or just have questions about how potential trends might impact their organization, it is ready with the answers and solutions, and already has the required experts on staff and infrastructure in place. That’s because The Symmetry Way demands a constant eye toward innovation and how it can benefit its clients.
Global Scope, Local Service: The company can support its clients and their SAP implementations on a global scale, but it always delivers local-caliber service. This element of The Symmetry Way is what makes the company a true extension of its multi-national client teams and ensures a consistent, high-quality, and true world-class client experience.
Its commitment to these five areas is what distinguishes Symmetry from the competition. It’s what drives each decision it makes as an organization. And it’s what motivates every single client interaction and engagement. It’s The Symmetry Way.
Enterprise Cloud Services: The cloud is changing everything. It offers flexibility, scalability, and easy access to new hardware and software advances without huge expenditures.It’s no wonder businesses everywhere are taking advantage of what the cloud offers.
SAP Managed Services: The company has been an SAP-certified partner since 2005 and are certified in SAP Hosting, Cloud and SAP HANA Operations. Its customer satisfaction approval rating for SAP Basis projects is 96% (the highest in the industry).
IT Managed Services: No matter which enterprise applications clients are using, or where they are located, Symmetry can design a managed services offering just for them. It will take care of all the details, freeing up its staff’s time to concentrate on running clients’ business.
Security and Compliance: The data in companies’ SAP® and other systems is growing more valuable every year but also more vulnerable. Everyone is counting on businesses to provide the confidentiality, integrity, and availability of this information. Regulators demand that they keep it safe; meanwhile, cybercriminals are devising ever more effective ways to compromise peoples’ systems. With so many new regulationsand an almost continuous stream of cyber threats, it’s challenging to stay on top of the latest developments. Unless, of course, businesses rely on the helpful experts at Symmetry.
Meet the Leader
Pete Stevenson, Chairman, and CEO: Pete is Symmetry’s Chairman and CEO with over 30 years of experience in the international communications and IT outsourcing industry, having been at the helm in both public company and private company environments for over 15 years. Pete’s visionary, yet rational business approach has led to positive developments throughout his career where he encourages and drives an environment of collaboration while setting high standards for sales growth, customer service, teamwork, and operational performance within the organization and for clients.