Improving Healthcare Together: eClinicalWorks

“We are creating tools to bridge the gap between providers and patients, hospitals and private practices, and healthcare facilities and payers.”

eClinicalWorks The beginning

eClinicalWorks was founded in 1999 to help medical professionals transition to Electronic Health Records (EHR) and connect them to pharmacies, labs, and supply chains. By digitizing records, communications, and workflows, we help medical practices become more efficient and sustainable. Eighteen years later, we continue to change healthcare by providing technology and services to lower costs, enhance patient safety, and improve the quality of care.

Tell us about your first product.

eClinicalWorks’ first offering was a comprehensive Electronic Medical Record (EMR) and Practice Management (PM) product. From the start, we envisioned healthcare as a connected system, designing products to enhance quality, satisfaction, efficiency, and communications. We followed up with healow, our Patient Engagement family of apps, and products for Population Health. eClinicalWorks has never wavered in our commitment to a dynamic, integrated, and personalized future for healthcare.

What challenges did you face in your initial years? What can your peers learn from it?

From the beginning, eClinicalWorks has emphasized product development. Get the products right, and sales will follow. Meeting customer needs and fulfilling our motto, “Improving Healthcare Together,” has meant growth — strong, sustainable, and long term.

What have been your organization’s keys to success?

Customer Service — At eClinicalWorks we put customer service first, because our success depends upon customers making comprehensive use of our healthcare IT solutions.

Entrepreneurial Spirit — Our goal is to revolutionize healthcare. We realized wireless technology and tablets were crucial to the future. We have been leaders in Patient Engagement, Population Health, and data analytics. We have maximized healthcare IT opportunities around the globe.

Workplace Culture — eClinicalWorks understands a vibrant and open workplace is key to attracting and retaining talent. At eClinicalWorks, creativity is encouraged, wellness programs abound, and there is ample opportunity for growth and advancement.

Technology Cloud — Our private grid cloud uses nine strategically located data centers to provide customers with on-demand data access through a secure, elastic network that grows as they grow.

What are the reasons behind your products’ popularity?

eClinicalWorks remains a leader in healthcare IT. We are the most widely adopted cloud-based EHR in the U.S. ambulatory market, according to Frost & Sullivan, and have the highest market share among independent practices, according to Medscape. We owe that success to leading-edge technology and customer service. Our solutions for Patient Engagement, Revenue Cycle Management, Population Health, and health centers are flexible and adaptable. From design through “go live” and beyond, eClinicalWorks helps customers with their EHR needs, attracting new patients, increasing patient safety, and satisfying regulatory requirements.

… And your consistent growth as an organization?

eClinicalWorks has enjoyed consistent growth through a global vision of better healthcare not limited by geography,practice type, or specialty. We create customized solutions to universal challenges around care quality, patient safety and empowerment, convenience, interoperability, and practice sustainability.

How big is your organization?

Headquartered in Westborough, Massachusetts, eClinicalWorks has more than 4,500 employees worldwide, with offices in the U.S., U.K., and India. Our products are used by 125,000 physicians and nurse practitioners in more than 70,000 facilities in nearly 30 countries, supporting more than 1 million patient encounters daily. In 2016, we had $444 million in revenue.

How do you and your company contribute to the global IT platform and society at large?

eClinicalWorks support overseas customers with a complete, effective, streamlined healthcare IT solution. We are transforming healthcare delivery at facilities large and small, urban and rural, public and private. In the U.S., we assist more than 700 health centers with Medicaid programs, and worked with the New York City Department of Health and Mental Hygiene’s Primary Care Information Project. In the U.S. and overseas, our tools for data analytics are helping providers tackle 21st-century Population Health challenges. We are helping impact medicine in developing countries around the globe.

Do you have any new products coming to market?

eClinicalWorks is developing 10i, our solution for the EHR needs of hospitals and acute care settings. We are also readying new products for dental clinics, vision clinics, urgent care facilities, and Ambulatory Surgical Centers. And each of our cloud-based solutions will deliver a more transparent view across all settings than any competing product on the market.

Where do you see your company in the next few years?

The changing healthcare landscape demands a truly unified patient record — accessible anytime, anywhere, on any device. Our cloud-centric approach and innovation build healthcare partnerships among practices and patients. With our entry into the acute care market, 2017 and beyond will see eClinicalWorks help our clients realize the vision for a truly unified patient record that is essential for sustainable medical practices and healthy societies.

Founder’s Desk

Girish Navani, CEO and Co-founder: Girish Navani helps set eClinicalWorks’ corporate vision, leads efforts to grow and expand all aspects of the business, and actively manages research and development. His innovation and inspiration helped secure eClinicalWorks as a pioneer and leader in healthcare IT. He holds a Master of Science in Manufacturing Engineering from Boston University.

“We are dreamers — and it is those dreams that keep us awake, driving us to make the best products and cloud solutions in the industry.”