The Silicon Review
Managers are constantly seeking ways to improve operations and processes, reduce costs, and enrich profitability as their business environment changes. Thirsting for ways to improve the profit that motivates, business researchers are coming up with new ideas, technologies,and different business strategies. Within all of them, the latest trend in business outsourcing is the change from simple specialization to Business Processing as a Service (BPaaS). Cloud applications are steadily displacing legacy “on premise” software for businesses around the world, and this shift requires new ways of thinking about service delivery.
OneSource Virtual began disrupting the business process outsourcing market when Brian Williams and two former co-workers (the co-founders) saw the opportunity to deliver outsourcing solutions in the new, cloud-driven world. They established OneSource Virtual (OSV) in 2008 to drive service innovation around Workday software, which was then emerging as a new cloud-based HR and Finance application. OSV’s BPaaS services are designed specifically around Workday, and helping customers maximize the value that the application provides to their HR and Finance organizations.
OneSource Virtual started as a provider of payroll and benefits administration services, along with Workday implementation and strategic consulting services.The company continues to add new services and evolve its existing products to remain a leader in the BPaaS delivery landscape. Examples of these new services include recently added global payroll and Finance/Accounting Outsourcing (FAO).
Interview Snippet with CEO, Trey Campbell:
Q.There is nothing more important for a successful business than well-defined mission and vision (M&V) statements and its core values. What are your company’s core values and M&V statements?
At OneSource Virtual, we have a strong culture based on ten core values that guide our interactions both within and outside the company. These include elements like “unquestioned integrity” and “transparency”, but also speak to our commitment to innovation, serving customers with excellence, and having fun along the way. Our Mission statement reads as follows: We equip our exceptional employees to deliver high quality innovative cloud services, and empower our customers to maximize the value of their investments. Our Vision is to be universally regarded as the preferred end-to-end service provider of the Workday customer base.
We have a great work environment where our enthusiasm breaks down silos and encourages a feeling of family and togetherness. At OSV, it is not unusual to see our founder roaming the halls in shorts and flip-flops or donning a Nacho Libre wrestling mask at a company outing.
Our Ten Values not only shape the company culture but also provide the means to attract the best talent in the industry; the talent that provides excellent service to our customers.
Q.“Earning trust and respect of consumers is through consistent focus on delivering high quality in all actions,” how do you interpret this statement?
Over the years, we have become a powerhouse in the HR tech industry. We knew we needed to stay abreast of all the rapid changes and growth, while consistently delivering high-quality customer service.
At OSV, we are always looking to stay ahead of the curve by ensuring that our customers are at the forefront of quality and efficiency in the services we provide to them. This includes the continuous development of our scalable in-application architecture and expanding our global footprint. We will never stop investing in our processes and technology to better serve our customer base and sustain the trust and respect of our consumers.
1.About adaptability, how do you stay relevant to the consumer interests and needs in this highly-volatile market?
We have a culture of listening to what our customers have to say, and we listen to them carefully. In 2018, we launched a customer listening program called “OSVTalk”, which evolved from the awareness that customer feedback was one of the most valuable tools we could use to provide excellent customer service.
OSVTalk involves a panel of 11 customers who meet every quarter to share knowledge and feedback on our effectiveness in day-to-day communications, mix and value of our products and services as well as opportunities to lead the market in new areas. These roundtable-like sessions enable us to stay relevant in a highly-volatile market.
2.What are the factors that make your brand one of the ‘Best’ companies?
Creating the Business Process as a Service (BPaaS) model, we deliver our solution through our best-in-class technology, Atmosphere. BPaaS combines the most effective aspects of the service bureau and Business Process Outsourcing (BPO) by blending the customizable, automated delivery processes with the efficiency and scalability of a traditional HR and Finance service bureau. This is accomplished by using processes that adhere to platform standardization across all customers.
Our model is different and innovative in that it leverages the Workday platform to become an enabler in the business process framework. And I believe that definitely makes us one of the best companies in the industry at present.
Crafting the Future Roadmap
OneSource Virtual prides itself on competing globally by listening to customers and industry analysts / advisors and anticipating customer needs. They respond to customer concerns by focusing on minimizing customer effort and maximizing disruptive approaches to deliver new products and services.
To respond to the growing needs of their customers, OSV continues to expand existing and add new service offerings. With a clear focus on their customer, OSV is introducing new tools that are world-class in providing real time access to the customer’s business process services. Adapting to the changing needs of its customers and staying competitive in the global platform, the company has proved its worth in the industry.
With plans to further expand globally in coming years, the company believes that the future is absolutely bright. Also, increasing the share of Workday customers, OSV continues to stand tall as a powerhouse and key player in the HR and Finance technology industry and beyond.
Meet the Bigwig
Trey Campbell, CEO: Trey brings more than 30 years of experience in sales, operations, technology and general management. He is dedicated to leading the organization, firmly cementing its reputation as the leading provider of services and solutions for the Workday application suite and ensuring an exceptional customer experience.
Prior to becoming OneSource Virtual’s CEO, Trey was OSV’s president and COO. He also served as a member of OSV’s advisory board for three years, providing invaluable insight to its board of directors during an unprecedented period of rapid growth. In his previous roles, Trey served as the CEO for TwentyEighty Strategy Execution, president and CEO for Accenture BPO Services, president for NGA HR North America, business unit leader for Hewitt and vice president/GM for Exult.
Trey holds a Bachelor of Science degree in marketing from the University of Alabama and an MBA in finance from the University of Kentucky.