Launched in 2003 near Sacramento, California, Maintenance Connection is the leading provider of maintenance and asset management software for facilities including hospitals, manufacturing plants, schools, municipalities and industrial buildings.
The software was originally developed by Chris Bucher, and Brad Squires joined early on to develop the go-to-market team. The first customers were signed across a variety of industries, including a school district, a property management group, healthcare facilities for diagnostic imaging, and a series of manufacturing and industrial facilities. By 2005, the company had found product and market fit, and continued to offer its software solutions to a wide array of facilities across 30+ industries. Now with over 1,500 customers and 350,000 users across North America, the company has benefitted from steady growth over its near 20-year history.
Focus on Culture
Chris and Brad were passionate about giving their organization purpose and a clear set of values. From the beginning, the company has had a focus on exceeding expectations for the customer, and investing in its people and their communities.
Andrew Stolz, a long-time employee, says, “Our values are the foundation the company. The people that are hired are already living these values in their day to day lives. They are not just words on the wall; the values are alive and well in each employee every day.”
“Management and peers are always willing to listen to ideas that any staff has to offer.”, says Brandon Palana, a veteran member of the MC Services team.
The company established a philanthropic 1-1-1 program several years ago - giving 1% of profit, 1% of product, and 1% of employee time to charitable causes. Titled “MC Gives Back”, the program has sent employee teams to perform service projects in Cambodia, Costa Rica, Mexico, Estonia, and Ghana, Africa. In addition to these international trips, employees voluntarily participate in organizations in their local communities, on behalf of the company to “give back” some of their time.
The focus on giving back has been a contributing factor to a positive working environment and employee satisfaction. The annual employee survey, “Pulse of MC”, consistently shows high marks for employee likelihood to recommend their employer to a friend.
“Virtual” Work Can Work
From the beginning, and continuing today, most Maintenance Connection employees work from a home office or co-working environment, distributed all around the U.S., and some even work abroad. Despite not having a central corporate office, the company has been able to establish employee camaraderie, strong culture, and passion for the customer. To develop employee relationships and collaboration, the company leverages video conferencing for most internal meetings, has an all-staff retreat called “Connections”, a Christmas party with employee’s spouses, philanthropic Gives Back trips and a weekly “Watercooler” meeting where all employees join a video call to share their team’s latest updates.
“The water cooler for the staff is a place for anyone to share about their work,” Andrew Stolz says. “This meeting always starts off with KUDOS - positive feedback for others that had been shared the prior week. At times, Eric the CEO holds an open forum and an opportunity to “Ask me anything”, to hear employee feedback or questions, which is helpful for transparency and open dialog.”
Exceeding Customer Expectations
Happy employees make happy customers, and this rings true for Maintenance Connection customers. Satisfaction metrics are consistently above 98%, and customer success stories are a normal part of everyday business.
Brandon Palana also added, “I believe MC is a great product and we have great staff. Everyone enjoys what they do and seeks to get the job done with a high level of customer satisfaction. In turn, the customers are happy and have positive things to say about MC.”
Looking to the Future
In 2016, the company’s leadership seized the opportunity to invest in the accelerated growth, to build upon 1) the foundations of a strong, satisfied customer base, and 2) a healthy culture of highly engaged employees. Eric Morgan, a seasoned CEO with relevant software and industry experience, joined the company in 2016 to lead the company’s next phase of growth. The leadership team has been expanded with a group of “Characters with Character”, a hallmark definition of the proto-typical MC employee.
Marketing Lead Heather Frame summarized it best saying, “I believe that a positive culture and work environment has contributed significantly to our growth.”
A Fantastic Place to Work
With a unique mix of happy customers, engaged employees, value for giving back, and a tight-knit culture in a mostly-virtual working environment, Maintenance Connection offers employees an attractive and satisfying place to work.
Maintenance Connection’s Core Values