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50 Most Trustworthy Companies of the Year 2018

Not Your typical IT Company: SmartSpot

hesiliconreview-smartspot-2018

SmartSpot is privately owned IT Services Company, based in Cluj-Napoca offering high quality and cost effective solutions to their customers since 2011. SmartSpot started the journey, at the initiative of 2 passionate engineers and a single customer, who trusted them to operate its entire IT infrastructure.

This is not a typical success story between a customer and a service provider! It’s a journey of commitment, trust, hard work and going way beyond the extra mile. Our main goal as a company is to become a key component in the business engine of major organizations.

It provides 4 major service offers:  Application management, DevOps, Testing, Application development. At the end of the day, for us it’s not just simply application, system or infrastructure support, it’s a tailored business support, that our customers always value and trust.

Words from the Chief

Our core values

  • Accountability:Acknowledge and assume responsibility for decisions, actions and policies by taking accountability on the part of employees and of the company as a whole. We make and support business decisions through experience and good judgment.
  • Customer Focused:Try to exceed expectations and give something extra every time. All of our decisions are taken with the customer in focus. Working in partnership we aim to add value for our customers as well as for SmartSpot.
  • Strive for Excellence:Never satisfied with how our services business were done and what we achieved in the past, but continuously pushing our boundaries we develop better services to constantly improve customer satisfaction and upgrade operational efficiency and the productivity of everyone in the organization.

Smartspot’s Smart Services

Application Management

For SmartSpot, application management services are a main component in the business engine of our customers. Our actions are helping them focus only on driving their business forward. It provide clients a large spectrum of services always tailored to the customer’s IT infrastructure or application landscape. Our application management offer is mainly built under the premises of risk and cost reduction.

DevOps

SmartSpot offers DevOps specific services, through a team that consist of several senior engineers, with more than 10 years of experience. They own a combination of technical, operational background and soft skills set gathered in various high profile enterprise environments. This blend of expertise and skillset makes them qualified to face the highest challenges. Our DevOps Engineers are always prepared and motivated to find the best solution for our customer’s current or future challenges, even if it takes to jump on the next flight to deliver on-site support.

Testing

For SmartSpot, testing services were always an important component for our past and present projects. The company don’t see it different in the future, that’s why our customers rely on our testing expertise to achieve best results.

SmartSpot’s testing approach is across infrastructure, applications, including desktop, web, mobile and the Internet of Things. The most important part that our current customers appreciate at our testing services is the added value input they bring in terms of developing the user experience for their end users. In order to be more specific, it compiled a list of testing methods used by our team that can be easily aligned with our testing services approach.

Application Development

SmartSpot development team is experienced in multimedia streaming platforms, ranging from core components to administrative interfaces. Some of our team members have more than 10 years’ experience in delivering highly optimized code. In time, based on our customers project needs; SmartSpot showed flexibility operating with different design models, from waterfall to agile methods. Our team has the ability, based on their previous experiences as individuals, to be involved in the development of: applications from grounds-up, existing software products, be that desktop, web or mobile.

Customer Testimonials

“We have outsourced our 24/7 technical support to SmartSpot since 2012. Our co-operation has been a true success story! We have been able to improve incident resolution times and responsiveness to support inquiries which has contributed positively to customer satisfaction. This has been achieved while keeping operational cost under control.”

  • Jussi Komonen, COO, NoriginMedia

 “Vidiator has worked with Smartspot since their formation in 2011. Even before Rares and Robert opened Smartspot, Vidiator had been working with Rares since 2005. When they informed us of their decision to start their own Customer support service company, we knew we wanted to continue our relationship with Rares and Robert in their new company, Smartspot, because of their amazing dedication, exceptional technical knowledge and unique problem solving approach to customer care. Over the many years, I have received numerous unsolicited emails from my mobile network operator customers containing wonderful praises for the professionalism and world-class technical skills exemplified by the Smartspot team. Finally, the simplest statement I can make as CEO is that I sleep well at night when they are on-site with my customers or handling my customers’ support issues remotely.”

  • Tae Sung Park, CEO, Vidiator

Rares Muresan is the CEO & Co-Founder of SmartSpot.

“We have over 10 years of experience with streaming technologies and complex streaming platforms with real world deployment experience across Europe/Asia and North America with live and on demand video/audio streaming, codecs, encoding technologies and media players.”

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