The Silicon Review
At the heart of digital transformation is the democratization of technology where tech-savvy consumers are demanding increased speed, transparency and value. Digital technology is taking over, and it’s affecting how we buy, sell, work and live at a tremendous pace. That’s good news for MegaPath, as all that data is going through networks and riding over broadband. In this world of mobile workers and mobile business, a managed service provider that connects together and delivers all this technology is essential. MegaPath is that single-source, nationwide provider of business communications and networking services, and they uniquely back their services with 100 percent U.S.-based technical support, available around the clock.
The single source for business communications
Today consumers think of telecommunications in terms of both products and services. Founded in 1996, MegaPath is a leading business communications and network provider that helps business fully leverage the cloud. With its headquarters in Pleasanton, California, and offices across the country, MegaPath securely connects business locations and remote workers with internet, hosted voice, unified communications, and private networking services, with coverage in all 50 states. MegaPath, and its product set, is consistently recognized for industry innovation and leadership.
How the company has evolved over these years?
MegaPath started as a telecommunications company with a focus on providing Internet services nationwide. MegaPath has developed into a managed services company, focused on business-class, cloud-based communications, networking and security services. MegaPath entered the Hosted Voice space when it acquired Speakeasy back in 2010 and continues to evolve its feature-rich voice services as well as offer other services that help businesses increase productivity like unified communications and software-defined wide area networking (SD-WAN). MegaPath also continues to provide a wide range of Internet access services, including Dedicated Internet Access (DIA) services to more than 1 million lit buildings, including Fiber-lit buildings, across the United States.
Glimpses from the conversation with the Management
Can you say you are successful in maintaining your vision and mission?
MegaPath’s vision statement is a promise to deliver affordable, high-quality business services backed by responsive customer care and we believe we are extremely successful at achieving our mission. Our services are consistently recognized for industry innovation and leadership. We offer our services at very competitive rates and we strive to deliver features and support above and beyond what other providers offer. We also stand behind our services with unmatched uptime guarantees and 100% U.S.-based technical support.
What are the biggest assets to your company?
Our people, by far, are the biggest asset to our company. We work in an industry that is constantly changing, highly technical, and very competitive. At a time when the tech industry is known to have one of the lowest average employee tenures at around 3 years, MegaPath’s average employee tenure is over 7 years, which we’re extremely proud of. Our workforce is filled with talented experts across all areas of the business, enabling us to be extremely customer-focused.
Our talent enables us to offer leading-edge, business-class services that are backed by knowledgeable experts, including our geo-redundant, 100% U.S.-based tech support team. That is a huge differentiator in our space.
Encouraging a feedback system, making it the best place to be
We strongly value and encourage employee feedback. We encourage employees to submit ideas and suggestions through our Mega Ideas portal. We also conduct employee surveys, discuss the findings with employees, and build cross-functional committees sponsored by senior management to drive improvements where we’ve identified there is room for improvement. We also hold quarterly all-hands meetings as well as monthly departmental meetings with leadership where employees can ask questions and provide input and feedback.
MegaPath helps today’s workforce thrive
Company Name: James G. Elliott
Challenge: Frequent Internet and Voice system outages caused fast-busy signals and loss of call routing, impacting the ad sales company’s ability to answer inbound sales calls. Working with separate providers for Internet and phone created difficulty with vendor management, especially in the event of a service issue.
Solution: SD-WAN Enterprise ensures calls and other priority, real-time application traffic are routed over the cleanest WAN connection to eliminate dropped calls, choppy sound quality and echoes. MegaPath Hosted Voice delivers uninterrupted calls and HD voice for outstanding conversation quality. Voice features such as Advanced Call Forwarding, Visual Voicemail and Voice Manager enable traveling executives and sales staff to be available anywhere.
The source of Inspiration, Meet
Dan Foster, President and COO: Dan Foster is the President and Chief Operating Officer, responsible for day-to-day management and leadership of the company with full P&L responsibility. Foster has served in key leadership roles since joining the company in 2000. He has more than 20 years of experience in the telecommunications and data communications industry and a strong background in growing successful companies and channel organizations. Before joining MegaPath, he was the CEO and President at Phoenix Networks. He also served as Vice President of Consumer Markets at Rhythms Net Connections. Foster received dual engineering and liberal arts degrees from Tufts University and graduated from Harvard Business School’s executive PMD program.