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50 Leading Companies of the Year 2017

Providing the frictionless ITSM software for modern enterprises: Cherwell

thesiliconreview-craig-harper-ceo-cherwell-17Cherwell’s co-founders were the industry veterans who personally experienced the frustrations, disappointments and broken promises standard within the software industry. They always dreamt of a better kind of company. They wanted to put customers first and provide an exceptional customer experience—confident that profit and other business rewards would follow. They wanted to build a company that would stand the test of time. And finally, keeping their mission alive, Cherwell was set up.

With decades of combined experience in the IT industry, company’s founders began by tackling the core workload of all IT departments. By providing the tools needed to automate routine maintenance tasks and simplify the delivery of IT services, its technology gives IT teams the freedom to focus on business enablement and transformation.

In fact, Cherwell’s technology was built from the ground up—not retrofitted—to empower innovation beyond the traditional boundaries of IT. Its modern, metadata platform lets one rapidly build and refine business solutions without the need to manage code, employ costly development resources, or worry about breaking what one has already built when it’s time to upgrade.

Armed with unprecedented power and flexibility, Cherwell customers have automated workflow for thousands of line-of-business solutions—from Employee Onboarding to Loan Processing to Student Information Systems. And with the Enterprise Service Management mApps (merge-able applications), IT teams can download pre-built solutions into their Cherwell environment that instantly extend service management capabilities to other areas of the business, such as HR, Facilities, Information Security, and Project Management.

Addison's Walk: The Source of Inspiration

It was down Addison's Walk, alongside the River Cherwell, that J.R.R. Tolkien and C.S. Lewis once strolled and developed the stories for The Lord of the Rings and The Chronicles of Narnia. Both The Lord of the Rings and The Chronicles of Narnia are classic stories that have survived the test of time—stories about men and women engaged in noble causes and battling against what at times appear to be insurmountable odds.

At Cherwell Software, the team of industry veterans passionate about their noble cause—listening to the customers and caring for their needs. The company was built upon the premises that if it listens to its customers, care about and strive to meet their needs, and provide quality products and extraordinary customer care, and then the company will stand the test of time.

Today, named after the River Cherwell, which flows through the central part of England and joins the River Thames in Oxford, England, Cherwell is a global leader in IT service management and IT asset management. Cherwell empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation.

The Top-Notch Products by Cherwell

IT Service Management

Cherwell Service Management is a powerful, flexible IT service management (ITSM) tool that enables IT teams to implement, automate, and modernize service and support processes to meet new and evolving needs—at a fraction of the cost and complexity associated with legacy ITSM tools. The platform is exceptionally easy to customize and configure.

IT Asset Management

Cherwell Asset Management is an IT asset management (ITAM) tool designed for organizations seeking large reductions in software license spending, IT overhead, and software audit risk. By integrating all the data related to hardware and software inventory, application usage, license entitlements, and IT purchases, one can seamlessly track and manage IT investments from purchase to retirement—and abandon Excel spreadsheets.

Enterprise Service Management

Thousands of custom applications have been designed and built on top of the Cherwell Service Management platform, modernizing business processes and automating workflows such as employee onboarding (HR), workplace management (Facilities), loan processing (Finance), and organizational compliance (Security). With Cherwell's mApp solutions (or "merge-able applications"), one doesn’t need skilled software developers or consultants to build new business applications.

Cloud Service Management

Cherwell Cloud Service Management empowers IT organizations to manage public, private, and hybrid cloud resources by automating and streamlining service request, provisioning, and change processes. Users or technicians can easily procure and modify virtual machines through Cherwell’s Self-Service Portal, and IT teams can apply policies and processes for creating and maintaining them. All requests and changes live in Cherwell Service Management as the system of record, enabling IT to track and document the path of work—improving governance, while enhancing communications and services to their business users.

IT Operations Management

With the rise of hybrid cloud, self-service, DevOps, and automated service delivery, legacy approaches to IT operations management (ITOM) have become increasingly complex, expensive, and hard to maintain.

Cherwell offers a complete ITOM solution through technology partnerships with Microsoft, VMware, and FireScope, whose products integrate seamlessly with the Cherwell platform. A diverse range of Cherwell mApp solutions and integrations help to complete lifecycle management of IT services across private, public, and hybrid clouds.

The most trusted ITSM software provider

The Cherwell platform is exceptionally easy to customize and configure, so one can quickly and cost-effectively adapt to evolving IT and business needs.

Choose from subscription or perpetual pricing, on-premises or SaaS, and the ability to switch anytime. Enjoy all-inclusive, concurrent licensing, with no hidden or unanticipated costs—EVER. From comprehensive ITIL support to a world-class IT self-service portal to intuitive reporting and dashboards, there's virtually nothing one can't accomplish with Cherwell.

About the CEO

Craig Harper, CEO: Craig Harper is a veteran of the IT service management industry with nearly 20 years of industry-specific experience. From 1995 to 2008, Craig worked for BMC Software in various sales management positions culminating in vice president of worldwide product sales, solutions, and consulting—a $1.2B business. Following BMC, he served as the vice president of sales and services at ServiceNow from 2009 to 2012 leading the company's sales efforts from startup to IPO. Most recently Craig served as the vice president of worldwide sales and services at ServiceMesh, provider of Agility cloud platform that was acquired by CSC. Craig holds a B.S. in business from Brigham Young University.

“Armed with unprecedented power and flexibility, our customers have an automated workflow for thousands of line-of-business solutions—from Employee Onboarding to Loan Processing to Student Information Systems.”