The Customer Journey Solution: Apptium Technologies

The Silicon Review

Apptium Technologies is a leading technology and management consulting firm headquartered in VA, in the US, serving Global Enterprise customers. Apptium enables broadband, wireline, and wireless to service providers and around the globe become more efficient at delivering and managing enterprise services. Through its EPortal platform, software solutions and Professional Service engagements, Apptium allows Service Providers to focus on their customers, increase revenues, and reduce costs. Apptium was founded in 2014 and since has grown its offices to Ontario, Canada, and Chennai, India.

Apptium Global Business Services can help enterprise navigate ongoing change and increasing complexity, understand and respond to customers and capture new business opportunities like never before. The company designs and delivers business-driven information technology solutions that enable its clients’ businesses to become more responsive to market opportunities and threats. This enables them to strengthen relationships with customers, suppliers and partners, improve productivity and reduce IT services costs. When Apptium consultants put together a business and technology strategy for each of its clients, they are enabling the opportunity to operate a real-time enterprise that dynamically adapts business processes and systems to the changing demands of an increasingly global, Internet-driven and competitive marketplace.

Turn data into actionable insights through Apptium’s business intelligence solutions and services
Business Intelligence facilitates businesses to perform data-based decision making that would drive and improve the business and discover hidden trends. Apptium is in pursuit of business excellence through a comprehensive set of Business Intelligence services to help clients harness structured data to improve decision-making, financial management, and customer service.

Businesses of all shapes and sizes today are evaluating and implementing enterprise Business Intelligence solutions that will enable them to transform raw organizational data into business decision support aids. Apptium brings together a deep understanding of the business and technology dimensions of an organization providing insights that can help pinpoint new revenue-generating opportunities and improve operational efficiencies and visibility across the organization.

Often, organizations implement point solutions that results in pockets of data being housed in multitudes of platforms, applications and databases that are scattered across business lines, business functions and geographies. Apptium can bring this data together to support high performance. While Apptium is vendor independent, it has strategic relationships with all of the key players in the business intelligence market, enabling comprehensive, best-of-breed solutions.

Quickly adapt business processes to respond to new market opportunities
Apptium’s business integration solution specializes in Service-Oriented Architecture. It often uses these technologies together to modernize legacy application architecture and support multi-channel user experiences such as portals, Business to Business(B2B) Application Program Interfaces (APIs), social media, and mobility applications.

The company’s services create a coherent architecture on which to rationalize and modernize legacy systems, automate and optimize business processes, and improve data quality and accessibility.

Apptium creates flexible architectures and service-oriented business applications that enable enterprise agility.

Through its many client engagements and rigorous capture of best practices, Apptium has built Service Oriented Architecture (SOA) methodology, patterns and standards that are unrivaled in the industry. The company’s SOA methodology covers the complete services lifecycle from strategic concepts such as roadmaps and governance models to standards for development, testing and running large-scale SOA infrastructures.

Apptium’s more than 100 successful SOA projects have given it the insight and experience necessary to create industry-leading service and solution offerings that quickly add value to SOA efforts and business process automation. Apptium offers proven, out-of-the-box services for common utility functions required for SOA.

Apptiums’ EPortal: One Customer Experience Platform for All Touch Points
Apptiums’ EPortal provides a comprehensive Customer Experience Platform designed to delight customers and boost revenue. Unlike other systems, which require extensive coding and integrations, Apptium’s unique EPortal platform enables rapid creation and evolution of interactive horizontal web application, web portals, analytics/dashboards and mobile applications. The company’s solution allows businesses the ability to create and manage deeply relevant customer engagements on any device enhancing the customer’s experience while driving measurable business results.

EPortal is designed with a complete set of integrated customer experience management functions, including: integrated content management, WYSIWYG (what-you-see-is-what-you-get), robust & saleable BPMN (Business Process Model and Notation) process engine with a WYSISWE modeler (what-see-is-what-you-execute), secure application integration, cross device delivery, smart targeting, digital marketing tools, big data management and virtualization and integrated analytics.

Meet the Master

Rick Kapani, Founder and CEO: Rick is charged with aligning technology development and corporate strategy to enable Apptium to anticipate, shape, and lead major market transitions. He brings business acumen, people management skills and strategic vision in his leadership role. He helps direct technology and operational innovation across the company and oversees strategic partnerships, mergers and acquisitions, the integration of new business models, the incubation of new technologies, and the cultivation of world-class technical talent. Over the years, he has been an integral part of the company while working closely with the top management in charting growth strategy by understanding his customer’s perspective through emphasis on discovery.

In his previous roles, Rick has served in hands on technology, leadership and executive positions at Architel Systems Corporation, Nortel Networks, MetaSolv, and Concept wave. He has worked with service providers around the globe, gaining a deep understanding of the challenges facing the service provider industry. Rick carries over 20 years of Technology and Telecommunications experience which has been widely recognized for his creative mindset and visionary leadership.

Rick has served on government initiatives, industry advisory boards, and charitable and community organizations. He has notably also held board positions on the Innovation and Entrepreneurship Investment authority of Virginia as well as the Center for Innovation and Technology of Virginia. Rick holds a Bachelor of Science degree in Computer Science and has attended the Executive leadership program at MIT.